List Of Companies That Outsource Call Centers In 2024

List Of Companies That Outsource Call Centers In 2023

In the fast-paced business landscape of 2023, many companies are turning to call center outsourcing to streamline their operations and deliver exceptional customer service. With the demand for efficient and cost-effective call center solutions on the rise, you can find the list of companies that outsource call centers in this article. 

According to industry reports, the global call center outsourcing market is projected to reach $14.05 billion by 2025, indicating this industry’s significant growth and potential. So, start reading without wasting any of your time!

List of 12 Companies That Outsource Call Centers in 2023

1) AT&T

AT-T logo

Based in the United States, AT&T is a multinational telecommunications company. They offer a wide range of services, including wireless communications, internet, and digital TV to meet your needs. With over 217 million wireless subscribers in 2022, AT&T ensures that you stay connected.

AT&T utilizes outsourcing for various services, including customer support, technical support, call center operations, and network maintenance. Its call center outsourcing (CCO) partners are mostly centered in the Philippines, India, Mexico, and the US.

2) Verizon

Verizon logo

Verizon is a leading American telecommunications company, providing you with wireless, internet, phone, and TV services. It has a robust network infrastructure and offers innovative solutions to businesses and consumers. By Q1 2023, Verizon has 8.2M broadband connections, 114.5M wireless retail connections, and 92.2M wireless retail postpaid connections.

To ensure that you get your issues or requests resolved, Verizon outsources its call centers in Mexico, India, and the Philippines.

3) Telstra

Telstra logo

Telstra is another telecommunications and technology company headquartered in Australia. They provide various services for you, including mobile and fixed-line telephony, internet, and network solutions. At the end of 2022, Telstra had over 21 million retail mobile subscribers.

If you are an Australian customer of Telstra, know that Telstra has moved most of its call centers to Australia in 2022 to satisfy its Australian customers. Though, it is still managing some overseas call centers for international and larger businesses.

4) Comcast

Comcast logo

Comcast offers a range of services such as cable television, internet, phone, and home security solutions. Being one of the largest telecommunications and media companies, Comcast delivers reliable connectivity and entertainment options to millions of customers like you. In fact, Comcast had 32.1M broadband subscribers by the end of 2022.

Furthermore, Comcast operates call centers in various locations across the United States, including major cities like Philadelphia, Denver, and Houston. Their dedicated CCO partners work tirelessly to ensure that you receive exceptional service and a seamless experience with Comcast.

5) Vodafone

Vodafone logo

A multinational telecommunications company, Vodafone provides you with mobile and fixed-line services, as well as broadband and digital TV. Since Vodafone has a presence in multiple countries, it serves you with reliable connectivity wherever you are. Overall, Vodafone is present in 21+ countries and has 300M mobile, 27M+ fixed broadband, and 22M TV customers.

Vodafone manages call centers in multiple global locations, such as the United Kingdom, India, Egypt, and South Africa. Thus, it can deliver localized support and efficient customer service.

6) Microsoft

Microsoft logo

Microsoft is a renowned technology company that develops and provides software, hardware, and various services to help you meet your technology needs. They offer mulitple products and solutions, including the popular Windows operating system, cloud computing services, and productivity tools. Microsoft’s market capitalization is more than $2 trillion

Microsoft controls multiple call centers in the countries, United States, India, Ireland, and the Philippines to handle your inquiries and issues seamlessly. Through their collaboration with CCO partners, Microsoft ensures that your customer support experience is efficient and effective.

7) Amazon

Amazon logo

As an e-commerce and technology giant, Amazon offers you a wide range of products and services to enhance your shopping experiences. Through its extensive marketplace and innovative solutions like Amazon Prime, Amazon ensures convenient shopping and fast delivery options. It has over 200 million Prime subscribers globally.

Amazon has contact centers globally, with locations in countries such as the United States, India, Costa Rica, and the Philippines. These contact centers provide you with customer support, order assistance, and technical troubleshooting.

8) Bank of America

Bank of America logo

Bank of America, one of the largest banks in the United States, delivers comprehensive banking and financial services. From personal banking to investment solutions, they cater to your financial needs. With over 68 million customers, Bank of America showcases its extensive reach and trusted reputation, offering you reliable and trusted banking services.

Bank of America runs contact centers throughout the United States, with centers located in cities like Charlotte, Dallas, and Phoenix. These contact centers are dedicated to providing you with top-notch customer support, financial guidance, and account assistance.

9) JPMorgan Chase & Co.

JPMorgan Chase - Co logo

JPMorgan Chase is a leading global financial institution that provides you with different types of banking and financial services. This includes consumer banking, investment banking, and asset management. They strive to meet your financial goals by providing personalized solutions and expertise. JPMorgan Chase demonstrates its financial strength and capabilities as a trusted banking partner with over $3.7 trillion in assets.

JPMorgan Chase manages contact centers in the United States, India, and the Philippines. They provide you with account management, financial services assistance, and other customer support services.

10) Citi Group

Citi Group logo

Another largest global banking institution, Citi serves financial services, including consumer banking, corporate banking, and investment solutions. Citi has a presence in 160 countries and nearly 200 million customer accounts. Thus, it operates contact centers worldwide, including locations in countries like the United States, India, and the Philippines. 

Citi collaborates with customer care outsourcing (CCO) partners to ensure that your inquiries and concerns are addressed promptly.

11) HSBC

HSBC logo

Being a multinational banking and financial services organization, HSBC serves customers around the world. With a diverse range of offerings including retail banking, wealth management, and commercial banking, HSBC caters to your financial needs. HSBC showcases its significant customer base and global presence with over 39 million customers globally.

HSBC’s contact centers are present across different regions, like the United States, India, and the United Kingdom. HSBC leverages CCO partners to deliver exceptional service and makes sure that your banking needs are met with professionalism and expertise.

12) American Express

American Express logo

The Final one on our list is a renowned financial services company, namely American Express. It provides credit cards, payment solutions, and travel services to customers like you. American Express provides reliable and secure services. In terms of credit cards alone, American Express has over 121 million cards as of 2021. This number demonstrates American Express’s popularity and trusted reputation in the financial industry.

American Express operates contact centers globally, with locations in countries – the United States, India, and the United Kingdom. These contact centers offer you customer support, card assistance, and travel-related services.

Why Outsource Customer Service?

When it comes to customer service, outsourcing can offer several compelling benefits.

  1. Access to Skilled Professionals: Outsourcing customer service allows you to leverage the expertise of highly skilled professionals who specialize in delivering exceptional support. This enables you to improve your customer satisfaction rates.
  2. Cost Savings: You can reduce operational costs, such as hiring and training expenses, as well as overhead costs by outsourcing customer service. In fact, 63% of organizations mentioned cost savings as one of the major benefits of outsourcing.
  3. Scalability and Flexibility: Outsourcing provides the flexibility to scale your customer service operations up or down based on demand, ensuring that you can handle high call volumes and peak periods. This leads to a decrease in response times.
  4. Focus on Core Competencies: By outsourcing customer service, you can free up your internal resources and focus on your core business functions. This allows you to enhance product development, marketing, and strategic initiatives. As per research, 65% of companies reported that outsourcing helps them focus on their core functions.
  5. 24/7 Support: Outsourcing to global locations enables round-the-clock customer support, ensuring that your customers can receive assistance anytime. As a result, you can increase your customer loyalty.
  6. Multilingual Support: Outsourcing customer service to diverse locations provides access to multilingual support agents, allowing you to effectively cater to your customers from different regions and enhance customer satisfaction.

Recommended: 10 Best Customer Service Outsourcing Agencies

Conclusion

In conclusion, the trend of outsourcing call centers continues to shape the business landscape in 2023. With an estimated 68% of companies outsourcing their call centers, it is evident that organizations are leveraging the benefits of external expertise and cost-efficiency. By partnering with trusted outsourcing providers, you can tap into a global talent pool, enhance your customer satisfaction, and achieve operational efficiency.

To experience the advantages of outsourcing firsthand, we recommend you to consider Helplama. They deliver technical support outsourcing, offshore outsourcing, telemarketing support, phone order taking, and even data entry services. On top of that, Helplama comes with a zero-risk, 100% money-back guarantee.

So, without wasting any time, Sign up here to avail of their services!