9 Customer Service Response Templates for Tricky Scenarios
62% of companies do not respond to customer service emails and of those that are answered, 27% of them have the wrong response. It is why customer service response templates are crucial. They help shorten response time and ensure that even first-timers have the correct answer. More than that, response templates guarantee that when a […]
5 Proven Tips to Manage your Customer Support Tickets Effectively
Would you say you are satisfied with the ticket resolution time of your support team? If yes, the CSat and Net Promoter Scores for your brand are more than likely to be high. After all, there is a direct correlation between ticket response time and customer satisfaction which, in turn, influences referrals and repeat sales. […]
Outsource Customer Support: 5 Key Reasons for Your Business
To an online store owner, the decision to outsource customer support may seem like a no-brainer given the time and cost advantages it has to offer. However, think about this for a minute…what if your outsourcing vendor came aboard ship as a partner, an integral part of your team – a Director of Customer Service, […]
Can Outsourced Voice Support Delight Customers, Align with Brand? Learn How!
The debate over outsourced customer support operations has been convincingly settled in its favor. The cost advantage of outsourcing to a specialist call center – with core competence in building and scaling voice support teams – is undeniable to an online store owner. This is because online businesses rarely have the bandwidth to invest in […]
List of Best Outsourcing Companies in USA
Business process outsourcing (BPO) is a great way for outsourcing companies in the USA to delegate repetitive tasks and focus on important management and development decisions. In fact, 24% of small businesses choose outsourcing to increase efficiency. But choosing an outsourcing company is not an easy decision to make. That’s because delegating your business processes […]
Why Outsource Customer Support: A Definitive Guide
The decision to outsource customer support comes into picture when you realize that the needs of your customers are escalating exponentially. Either the inbound volume of your customers’ queries start overflowing or you miss out on time due to a void in customer engagement past the working hours. Hence, you can miss a huge chunk […]