Outsourced Technical Support

Our solution doesn’t end at Tier 1 support. We also have experts who can offer Tier 2 resolutions for your customers’ technical problems. No matter whether you sell on-premise software, SaaS, or tech gadgets, your customers will always require technical support for features, bugs, or functionalities. Our team of technical experts will not only provide them support over email and live chat but will also help them with instant help over the phone. We provide a very cost-effective solution for your technical support operations, do get in touch to see if we might be able to provide some ROI.

Specially Trained Agents or Full Refund

We put in a lot of effort to train our agents on your product line. We’re so proud of our training efforts that we’ll let you test our assigned agents over mock support sessions before they go live. You’ll be able to get on phone calls with them and if you don’t approve of their training/quality, we will offer you a full refund.

Flexible Pricing
Options

Many companies like to use our services for specific customers or at specific times. We are more than happy to work with companies that don’t need a full time agent. We’ll look at your volume trends and will offer you a custom quote. We try to make sure that this ends up being a ROI positive deal for clients that work with us.

Customer Support Services by Helplama

US Based Support

Hire Native US-Based Agents to deliver exceptional support in the USA.

UK Based Support

Looking to have your UK customers supported by agents located in the UK?

Australia Based Support

Hire Expert Australia-Based Agents to assist your Australian customers.

We’ll Be There When You
Need Us

Just need help during the the evening hours or weekends? Please reach out to us for a custom quote. We believe that no one provides the superior quality that a company’s internal team can provide. But, your customers shouldn’t be left alone when you’re not around. Our specially trained agents will go that extra mile to resolve the situation for your customer.

What do our customers say about us?

Our chat efforts in general now have a hand in at least 30% of all conversions and Helplama is responsible for 30-40 hours of additional chat coverage each week. Helplama’s chatters are definitely superior to what we’re paying them. They’re intelligent, able to handle a lot of information and use proper grammar. The collaborative nature of our relationship with Helplama has directly contributed to the success of our chat initiatives at large. The impact is very high and the cost is very reasonable.

Helplama has been great. It’s wonderful to have someone available to customers when we’re not in the office. Customers have instant answers, which means that they don’t have to go looking at my competitors.

Helplama’s setup process was Effortless! The agents were able to use provided responses to reply to any customer inquiries. They were great at handing off the inquiry if it was outside of their script. Agents were friendly and warm, they did not sound robotic or unwilling to help.