Frequently Asked Questions
Q What is the onboarding experience usually like?
A We try to make the experience as smooth for our customers as possible. This means we will NOT ask you to fill out giant FAQ forms or create any other training material. You would simply need to forward some past customer interaction (past chats/past emails) to us and we will do the rest. We will train our live customer chat simulator on your process, which would further train people.
Q Would we have to use your proprietary chat software?
A Nope!! You would get dedicated people who would be happy to log into your preferred live customer chat software. You just need to give us one login for whichever chat software you’re using and we’ll handle the rest. If you’re currently not using a live customer chat software, we can suggest several amazing ones to you.
Q Can you really provide live support service people with the relevant profile or domain expertise?
A Definitely!! That is what we specialize in. Whether you want people with salon experience or interior designers or veterinarians for your pet store, we can help you with people who have the right domain expertise.
Q Can I get someone who speaks with a certain accent or who speaks a certain language?
A We’re currently helping out stores in multiple languages like English, Spanish, French, etc. Name your language and we’ll help you out.
Q Do we get dedicated people to provide support on our website?
A Unlike other services, our people are not handling 10 stores at the same time. In most cases, they are working on no more than 2 stores. This means you get a highly dedicated live support service team which can give out uber quick replies to customer queries and doesn’t have to search documents for the information.
Q How do you ensure Return On Investment (ROI)?
A We like to create a long-term relationship with our stores, which means that for every dollar you spend on chat support services, we’ll give you data on how much you earned back. We have a chats-to-conversions tracking script which will sit quietly on your website and will generate some amazing data for you.
Customer Support Services by Helplama
Customer Support Services
Outsource your Customer Support Services to Helplama and avail Tested Experts to handle your Phone, Email and Live Chat Answering Services.
Live Chat Answering Servicing
Hire local Live Chat Agents with category expertise in your business domain to engage your customers and appease their queries and concerns.
Email Answering Services
Outsource Email Support to domain experts with relevant experience and appropriate specifications suitable for your business.
Phone Answering Services
Call Answering Executives with the appropriate tone, accent, verbiage and cultural background to cater to your customers’ specific needs.