What information do we collect?
Account Information: If you sign up to create an account, we may ask you for certain personal information for the account, including the name of the individual creating the account, business email address, business phone number, and company name (“Account Information”).
Payment Information: If you make a purchase, our payment processor will collect your payment information including your name, credit card information, and billing address, together with your purchase details.
Location Data: While navigating the Service, your mobile device or browser may share your location data, both through WiFi and GPS, and IP address or MAC address. We will collect this information based on the settings of your phone and browser.
Usage Information: We, and third party service providers that we engage to provide services to us (“Contractors”), may use web tracking technologies such as cookies, web beacons, pixel tags and clear GIFs in order to operate the Service efficiently and to collect data related to usage of the Service. Such collected data (“Usage Information”) may include the address of the websites you visited before and after you visited the Service, the type of browser you are using, your Internet Protocol (IP) address, what pages in the Service you visit and what links you clicked on, and whether you opened email communications we send to you. In order to collect Usage Information and to make your use of the Service more efficient, we may store cookies on your computer. We may also use web tracking technologies that are placed in web pages on the Service or in email communications to collect information about actions that users take when they interact with the Service or such email communications, and our Contractors may also do so. We do not correlate Usage Information to individual user Account Information. Some Usage Information may include data, such as IP address data, that is unique to you. You may be able to modify your browser settings to alter which web tracking technologies are permitted when you use the Service, but this may affect the performance of the Service.
How do we collect personal information?
We collect personal information in a variety of ways. We collect personal information directly from you; for example, when you visit our websites, respond to a survey, participate in a telephone interaction, fill out a registration form or otherwise use the Service.
We may also collect personal information from third parties. For example, we may collect personal information from service providers that help us to build and maintain our contact lists, that integrate their services into ours, or in other ways work with us for our mutual benefit.
We also collect personal information from you passively. For example, the Service use tracking tools like cookies, pixels, and web beacons to collect usage and browser information. Additionally, if you enable location data on your device, this data will be collected based on the location settings on your device.
How do we use the information we collect?
Account Information: We will use and store Account Information for the purpose of delivering the Service (including to establish or renew your Helplama account), and to analyze and enhance the operation of the Service. We may also use Account Information for the internal operational and administrative purposes of the Service. We may enter Account Information into our contact management database, and may use such database to send you marketing materials and to contact you regarding your interest in Helplama products and services.
Usage Information: We will use the Usage Information to provide and administer the Service. We may aggregate Usage Information across all or a subset of users to create statistical information relating to the use of the Service, as described in “Aggregate Information” below. This allows us to determine which features users like best to help us improve our Service, to personalize your user experience, and to measure overall effectiveness. We may also use Usage to understand how well our Service is working and to store your user preferences.
Payment Information: We will use Payment Information to process your payment and provide you with any items you may purchase.
Location Data: [please insert use case]
Aggregate Information: We will also create statistical, aggregated data relating to our users and the Service for analytical purposes. Aggregated data is derived from Account Information and Usage Information, but in its aggregated form, it does not relate to or identify any particular client or individual or any specific user’s data. This data is used to understand our customer base and to develop, improve and market our services.
Legal Exception: Notwithstanding the above, Helplama may use Account Information and Usage Information to the extent required by law or legal process, or if in Helplama’s reasonable discretion use is necessary to investigate fraud or any threat to the safety of any individual, to protect Helplama’s legal rights or to protect the rights of third parties.
Cookies and Other Technologies
We collect information about users over time through the Service by using several common types of cookies and other tracking technologies including log files, pixel tags, web bugs, web beacons, clear GIFs, Local Storage Objects (LSOs) such as HTML5 and Flash or other similar technologies to collect information about the ways you interact with and use the Service, to support and enhance features and functionality, to monitor performance, to personalize content and experiences, for marketing and analytics, and for other lawful purposes. We may also permit third parties that collect information in this way on our behalf and for their own purposes. Cookies are small files that download when you access certain websites. For more information about cookies visit: http://www.allaboutcookies.org/.
To assist us with analyzing our website traffic through cookies and similar technologies, we use analytics services such as Google Analytics. For more information on Google Analytics’ processing of your information, please see “How Google uses information from sites or apps that use our services.” You can opt out of Google Analytics by installing Google’s opt-out browser add-on.
We may use a variety of cookies:
|Type of Cookies||Description|
|Required||Required cookies are essential for the operation of the Service. They include, for example, cookies that allow you to access and use secure areas of the Service.|
|Performance||These cookies collect information about how you use the Service, including which pages you go to most often and if they receive error messages from certain pages. These cookies do not collect information that individually identifies you. All information these cookies collect is aggregated and anonymous. It is only used to improve how the Service function and perform.|
|Functionality||Functionality cookies allow the Service to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimize your use of the Service after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.|
Most internet browsers accept cookies by default. You can accept, or block cookies by activating the setting on your browser that allows you to reject all or some cookies, or by changing your cookie preferences via the Service. The help and support area on your internet browser should have instructions on how to block or delete cookies. Some web browsers (including some mobile web browsers) provide settings that allow you to control or reject cookies or to alert you to when a cookie is placed on your computer, tablet or mobile device. Although you are not required to accept cookies, if you block or reject them, you may not have access to all of the features available through the Service.
- Cookie settings in Internet Explorer
- Cookie settings in Firefox
- Cookie settings in Chrome
- Cookie settings in Safari web and iOS.
To find out more on how to manage and delete cookies, visit aboutcookies.org. For more details on your choices regarding use of your web browsing activity for interest-based advertising you may visit the following sites:
On a mobile device, you may also be to adjust your settings to permit or limit ad tracking.
What information do we disclose to third parties?
Account Information: Helplama will not disclose Account Information to any third party except to our Contractors who are bound by written obligations of confidentiality, or as described under “Permitted Disclosures” below.
Usage Information: We disclose Usage Information to Contractors, in order to analyze the performance of the Service and the behavior of users, to operate and improve the Service, and as described under “Permitted Disclosures” below.
Aggregate Information: We may disclose aggregated data that does not contain Account Information that identifies any particular user or person to any third parties, such as potential customers, business partners, advertisers, and funding sources, in order to describe our business and operations.
Permitted Disclosures: Notwithstanding the foregoing, Helplama reserves the right to disclose any information Helplama collects in connection with the Service, without further notice to you (a) to any successor to Helplama’s business as a result of any merger, acquisition or similar transaction; and (b) to any law enforcement or regulatory authority to the extent required by law or if, in Helplama’s reasonable discretion, disclosure is necessary to investigate fraud or any threat to the safety of any individual, to protect Helplama’s legal rights or to protect the rights of third parties.
How can you opt out of use and disclosure of your information?
If you would like your personal information removed from our mailing list or database, please contact us at [email protected] In the event of any such removal, Helplama may retain copies of information for its archives.
Children under the age of 13
The Service is meant for adults, and we will not knowingly collect personal information from any person under the age of 13 without permission from a parent or guardian. The Service is not designed to attract the attention of persons under the age of 13. If you are a parent or legal guardian and think your child has given us information you can email us at [email protected] Please mark your inquiries “COPPA Inquiry.”
Access and updating of information
You can update your Account Information by using the profile editing tools on the Service. Helplama will respond to any reasonable request by a user to review or amend his or her Account Information held in our mailing list or database. Helplama reserves the right to verify your identity in order to provide such access. Please contact us by sending an email to [email protected]
Security: We will take security precautions to protect the security and integrity of your personal information and Usage Information in accordance with this policy, the Security Policy and applicable law. However, no Internet transmission is completely secure, and we cannot guarantee that security breaches will not occur. Without limitation of the foregoing, we are not responsible for the actions of hackers and other unauthorized third parties that breach our reasonable security procedures.
Storage and Retention of Personal Information
In order to learn more about how we store and retain your personal information, please visit our Data Lifecycle at Helplama policy.
Transfers of Personal Information
We process and store personal information both inside the United States and overseas. If you live outside of the United States, be advised that we may transfer your personal information to the United States and other countries, whose laws may not provide the same protections as the laws in your country. Personal information transferred outside of the European Economic Area will be subject to the appropriate safeguards pursuant to GDPR and other applicable law, including without limitation, standard contractual clauses approved by the European Commission.
Supplemental Terms for Certain Regions
The General Data Protection Regulation (“GDPR”) regulates how we handle personal information of users based in the European Union and the European Economic Area and gives them certain rights. More on this here.
The California Consumer Privacy Act (“CCPA”) regulates how we handle personal information of California residents and gives them certain rights. More on this here.
- Tell Us Which Right You Are Exercising: Specify which right you want to exercise and the personal information to which your request relates (if not to you). If you are acting on behalf of another consumer, please clearly indicate this fact and your authority to act on such consumer’s behalf;
- Help Us Verify Your Identity: Provide us enough information to verify your identity. For example, provide us (at a minimum) your full name, address, and phone number. Please note that if we cannot initially verify your identity, we may request additional information to complete the verification process. Any personal information you disclose to us for purposes of verifying your identity will solely be used for the purpose of verification.
- Direct Our Response Delivery: Inform us of the delivery mechanism with which you prefer to receive our response. You may specify, for example, email, mail, or through your account (if you have one with us).
Please note that you don’t need to create an account with us in order to make a request to exercise your rights hereunder.