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A Comprehensive Guide to Net Promoter Score

A Comprehensive Guide to Net Promoter Score

Satisfied customers are the biggest proof that your products work. However, during the course of the average customer journey, the customer satisfaction graph rarely remains constant. The reasons are many: complicated checkout processes, extra shipping charges,...

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When and How to Ask Customers for Feedback

When and How to Ask Customers for Feedback

Asking for feedback shows customers that you care. Most customers are likely to be appreciative of any attempt you make to get their opinion on how to make your product better. It conveys a willingness to hear opinions that may be different to your own and to be...

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5 Ways to Assure and Win Back Lost Customers

5 Ways to Assure and Win Back Lost Customers

If your customer attrition rate is higher than normal, you need to ask yourself some hard questions. You’ll discover that price, by itself, is rarely the problem. Customers leave when they feel that their expectations are not being met. For online shoppers, these...

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6 Tried and Tested Tips for Remote Customer Support

6 Tried and Tested Tips for Remote Customer Support

To reduce operating costs and ensure 24X7 customer support coverage, businesses around the world have been pivoting to remote customer service. The coronavirus crisis has only accelerated this trend. The advantages in terms of both service quality and attrition...

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Customer Service Surveys: Best Practices & Guidelines

Customer Service Surveys: Best Practices & Guidelines

SurveyMonkey, a popular online survey platform, conducted a study recently where it asked 400 users how many surveys they would typically complete. The response was remarkable. Only 10% of those surveyed said they were likely to complete all surveys they came across....

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