Customer Service Blog
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5 Top Remote Collaboration Tools for Customer Service Teams
Zoom and Google Hangouts have registered double-digit growth in downloads since lockdown was imposed in many parts of the world. There is greater awareness about remote collaboration tools among office workers, thanks to online courses, and businesses are tweaking...
A Comprehensive Guide to Net Promoter Score
Satisfied customers are the biggest proof that your products work. However, during the course of the average customer journey, the customer satisfaction graph rarely remains constant. The reasons are many: complicated checkout processes, extra shipping charges,...
5 Proven Tips to Manage your Customer Support Tickets Effectively
Would you say you are satisfied with the ticket resolution time of your support team? If yes, the CSat and Net Promoter Scores for your brand are more than likely to be high. After all, there is a direct correlation between ticket response time and customer...
When and How to Ask Customers for Feedback
Asking for feedback shows customers that you care. Most customers are likely to be appreciative of any attempt you make to get their opinion on how to make your product better. It conveys a willingness to hear opinions that may be different to your own and to be...
5 Ways to Assure and Win Back Lost Customers
If your customer attrition rate is higher than normal, you need to ask yourself some hard questions. You’ll discover that price, by itself, is rarely the problem. Customers leave when they feel that their expectations are not being met. For online shoppers, these...
5 Ways AI Can Complement Your Customer Support and Contribute to Customer Retention
Customer support is getting faster and more efficient. Given the growth of the e-commerce industry, speed is no longer optional. The risks of failing to deliver great customer service are all too well-known. Customer churn has turned into one of the most-watched...
Frictionless Returns: The Key To Positive Customer Experience for E-commerce
A quick and easy return policy is one of the biggest differentiators for e-commerce brands today. This has been proven in a study conducted by Customer Experience Optimization (CXO) analytics specialist, Narvar. They found that 70% of online shoppers considered an...
6 Tried and Tested Tips for Remote Customer Support
To reduce operating costs and ensure 24X7 customer support coverage, businesses around the world have been pivoting to remote customer service. The coronavirus crisis has only accelerated this trend. The advantages in terms of both service quality and attrition...
Customer Service Surveys: Best Practices & Guidelines
SurveyMonkey, a popular online survey platform, conducted a study recently where it asked 400 users how many surveys they would typically complete. The response was remarkable. Only 10% of those surveyed said they were likely to complete all surveys they came across....
