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Best Knowledge Base Management Software 2021

Best Knowledge Base Management Software 2021

A big aspect of customer experience is equipping your customers with the knowledge of how your product works. This can help them get the best possible results using it and hopefully earn you a loyal customer for the long term. Depending on the niche you’re in,...

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5 Reasons Why Measuring Customer Experience is Crucial

5 Reasons Why Measuring Customer Experience is Crucial

Customer experience today is a must-win game that decides the fate of every e-commerce brand and permits almost zero exceptions. Business owners spend a lot of time analyzing CSAT, NPS, or CES data in an effort to gauge the customer experience of their brands. This is...

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Top Customer Service Trends for 2021 and Beyond

Top Customer Service Trends for 2021 and Beyond

Every few years, customer service trends evolve, but 2021 is likely to see unprecedented and revolutionary changes. This year, we will likely see a renewed push towards customer empowerment. In other words, brands will no longer decide where the interaction happens;...

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