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The Future of Customer Loyalty Programs Post COVID-19

The Future of Customer Loyalty Programs Post COVID-19

The profound shift in customer buying behavior triggered by COVID-19 is expected to have a lasting impact on the fortunes of brands across the world. While e-commerce stores witnessed a surge in business as entire nations went into lockdown, customers have been more...

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5 Customer Service Skills that Can Set You Apart

5 Customer Service Skills that Can Set You Apart

From checkout to the post-purchase experience, customer service has an important role to play in delivering your brand promise. After all, it is that one thing your competitors cannot replicate. Small businesses like online e-commerce stores are ideally placed to...

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