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When Chatbot Fails?

Ever since chatbots were conceived, much of the business world has been waiting for a chatbot and AI revolution. Due to important advancements in machine learning and AI technology, it has only been in the past decade or so that e-commerce industries have embraced...

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15 Best Live Chat Software: Comparison After Using In 2019

When it comes to choosing the best live chat software, the market is flooded with a multitude of options. Now, you can always choose what’s popular, but it won’t necessarily be the best option for your specific needs and use cases. You need to pick a software which is...

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Best Ways To Hire Outsourced Live Chat Agents

Through the years, Live chat has evolved from an optional luxury to an immediate necessity for an eCommerce business. Given the efforts contributed towards its advancement and innovation, the live chat feature, according to a study published by FurstPerson, has become...

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When not to use chat bots

Chatbots are being extensively used in current times for services like customer service outsourcing. Chatbots do offer numerous benefits but they have certain drawbacks which makes them unsuitable for use in many situations. You can automate interactions with users...

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Outsourcing Companies in USA: The Expenses and Efficiency

While the trend in outsourcing is shifting towards offshoring customer support to cheaper and competitive markets such as Philippines or India, there are certain unparalleled benefits of choosing from outsourcing companies in USA, for a US-based or a Global business...

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How to Outsource Customer Support?

Once you are crystal clear about why your business needs outsourcing, you have to think about how to outsource customer support and ways to go on with the outsourcing process. Many aspects have to be brought into consideration such as pricing, infrastructure,...

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Why Outsource Customer Support: A Definitive Guide

The decision to outsource customer support comes into picture when you realize that the needs of your customers are escalating exponentially. Either the inbound volume of your customers' queries start overflowing or you miss out on time due to a void in customer...

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