Customer Service Blog
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6 E-commerce Customer Service Tools That Will Help You Grow Your Business
Online e-commerce businesses run throughout the night and even on weekends, come rain or shine. The ease of any-time, anywhere online shopping is one of the many reasons behind the stratospheric growth of the e-commerce industry throughout 2020. To maintain and...
How Can Your Startup Become a Successful Customer Focussed Company?
Launching and scaling a startup is no mean feat. From validating your idea of getting your first customers and investors, there are many things you need to do before you can finally say you’ve arrived. As the business world limps back to normalcy after an...
Why Do You Need a Customer-Centric Marketing Strategy and How to Build One
The challenges of marketing to customers in the midst of a pandemic have been a catalyst for innovation. Customer churn is a growing trend that is driving businesses to dig deeper into customer data for answers. It is becoming increasingly clear that a great product...
7 Best Practices to Provide Best-in-Class SaaS Support
The COVID-19 pandemic has only accelerated the scorching pace of SaaS adoption around the world. Gartner reports that the SaaS market will grow 10.5% by the end of this year. Given the massive opportunity, SaaS businesses are gearing up to extend their existing...
How to Incorporate Accountability among Your Customer Service Agents?
Doing the right thing, the right way is a critical part of doing business, not just for e-commerce stores, but for any commercial enterprise under the sun. Failing to meet service level agreements or standard terms and conditions can create distrust in the minds of...
Customer Service Software: How to Find the Right Fit for Your Business
The software revolution is sweeping across the customer service industry in a big way. As businesses transition to omnichannel support, it was only a matter of time before customer support agents too got their hands on high-tech tools to do their jobs with. Thanks to...
5 Customer Service Tips Businesses Can’t Afford to Forget
Great customer service is like an invisible calling card that customers can instinctively read. Even if they haven’t brought from you before, online shoppers can form opinions about you based on what others are saying about you, both online and off. That is why...
How to Write an Effective Apology Email to Angry Customers (with Examples)
For customer support teams, a typical day at work is almost always a mixed bag of experiences. On one hand, there is the immense satisfaction of helping customers with their issues and being appreciated by them. On the other, they often find themselves at the...
Customer Support Automation: How it Helps You Deliver Superior Customer Experience?
Customer support automation is no longer something on the distant horizon. It is an inevitable reality that is redefining how businesses interact with their customers. If anything, the disruption caused by the coronavirus pandemic has only accelerated the shift....
