Customer Service Blog
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5 Ways to Assure and Win Back Lost Customers
If your customer attrition rate is higher than normal, you need to ask yourself some hard questions. You’ll discover that price, by itself, is rarely the problem. Customers leave when they feel that their expectations are not being met. For online shoppers, these...
5 Ways AI Can Complement Your Customer Support and Contribute to Customer Retention
Customer support is getting faster and more efficient. Given the growth of the e-commerce industry, speed is no longer optional. The risks of failing to deliver great customer service are all too well-known. Customer churn has turned into one of the most-watched...
Frictionless Returns: The Key To Positive Customer Experience for E-commerce
A quick and easy return policy is one of the biggest differentiators for e-commerce brands today. This has been proven in a study conducted by Customer Experience Optimization (CXO) analytics specialist, Narvar. They found that 70% of online shoppers considered an...
6 Tried and Tested Tips for Remote Customer Support
To reduce operating costs and ensure 24X7 customer support coverage, businesses around the world have been pivoting to remote customer service. The coronavirus crisis has only accelerated this trend. The advantages in terms of both service quality and attrition...
Customer Service Surveys: Best Practices & Guidelines
SurveyMonkey, a popular online survey platform, conducted a study recently where it asked 400 users how many surveys they would typically complete. The response was remarkable. Only 10% of those surveyed said they were likely to complete all surveys they came across....
How to Master the Art of B2B Customer Support?
B2B customer support thrives on relationships just like its B2C counterpart. The only difference being that B2B customer support is based not so much on social proof as outcomes that help client-based companies succeed with their own end-customers. The domino effect...
Best Customer Support Practices to Deliver Superior Customer Service
Exceptional customer service has real and tangible benefits for your company’s bottom line. It can help you get word of mouth publicity, earn referrals, boost retention, and consequently reduce your marketing spend at a time when the coronavirus crisis is squeezing...
5 Proven Ways to Build a Rapport with Customers Using Voice Support
Personalization of service is a key priority for business leaders across the industries today. Survey after survey has revealed that customers want to be treated as human beings. Yet - despite their best intentions - companies sometimes tend to over-engineer their...
How to Calculate the Real Cost of Customer Support
Thinking about scaling up your customer support team? While this is a great decision, there might be a number of things on your mind. From setting up the infrastructure to hiring agents, your decision will likely be based on a number of different metrics, both long...
