Outsourcing Customer Service to UK Based Agents
Outsourcing Customer Service to UK Based Agents
GDPR Regulation
GDPR is a welcome step in privacy protection and we’re prepared for it. As data processors, we ensure that our data, servers, systems, and contracts are GDPR compliant.
The Most Convenient setup Process
Outsourcing is hard because most companies make YOU do the setup. We don’t work that way. Our customer support as a service model makes sure that you won’t have to spend more than half an hour during the entire setup process because we’ll do everything for you. During an average setup, we spend more than a 100 manhours researching your product line/policies and going through your past emails/phone calls so that you don’t have to break a sweat. At the end of the setup, you’ll get a list of agents, all perfectly trained on your process and you would just need to test them.
Customer Support Services by Helplama
High-Quality Customer Support
At Helplama, we allot trained and tested agents to handle your customer support, ensuring a high-quality and personalized customer service experience.
Live Chat Answering Service
Get Native UK-based Live Chat Agents that are trained and tested on YOUR past customer chats so they can appease the concerns of your customers.
Email Answering Services
Hire UK-based agents with category expertise in your business domain to respond to your customer emails in real time.
Phone Answering Services
Call Answering Executives from the USA with the appropriate tone, accent, verbiage and cultural background to cater to your customers’ needs.
Flexible Pricing Options
Just want some help with your customers who speak German and are worried that we might charge you for a full-time agent? We understand this. That’s why we tailor the pricing structure according to your requirements, providing you a good ROI from our association.
The Perfect Demographic
Not every company has the same customers. Some might be dealing with women specific products and others might be dealing in tech products for young people. Whatever your demographic needs might be, we’ll work with you to assign someone to your project who perfectly matches your needs.
What do our customers say about us?
