Outsourcing Customer Service to UK Based Agents

Make your British customers feel at home when they reach out to you for customer support on any channel. We have a team of British support agents who regularly look after complex customer issues. Be it live chat support, email support, phone support service or telemarketing services , Helplama has the best talent in every business vertical with relevant category expertise.

Just reach out to us for a free consultation and we’ll try to determine if we can help you improve your customer support experience.

GDPR Regulation

GDPR is a welcome step when it comes to privacy protection and we’re prepared for it. As processors of service data, we have made sure that our servers, our manpower, our systems and our contracts are fully equiped to ensure compliance.

GDPR Regulation

GDPR is a welcome step when it comes to privacy protection and we’re prepared for it. As processors of service data, we have made sure that our servers, our manpower, our systems and our contracts are fully equiped to ensure compliance.

The Most Convenient setup Process

Outsourcing is hard because most companies make YOU do the setup. We don’t work that way. Our customer support as a service model makes sure that you won’t have to spend more than half an hour during the entire setup process because we’ll do everything for you. During an average setup, we spend more than a 100 manhours researching your product line/policies and going through your past emails/phone calls so that you don’t have to break a sweat. At the end of the setup, you’ll get a list of agents, all perfectly trained on your process and you would just need to test them.

The Most Convenient setup Process

Outsourcing is hard because most companies make YOU do the setup. We don’t work that way. Our customer support as a service model makes sure that you won’t have to spend more than half an hour during the entire setup process because we’ll do everything for you. During an average setup, we spend more than a 100 manhours researching your product line/policies and going through your past emails/phone calls so that you don’t have to break a sweat. At the end of the setup, you’ll get a list of agents, all perfectly trained on your process and you would just need to test them.

Customer Support Services

Outsource your Customer Support Services to Helplama and avail Tested Experts to handle your Phone, Email and Live Chat Answering Services.

Live Chat Answering Services

Hire US-based Live Chat Agents with category expertise in your business domain to engage your customers and appease their queries and concerns.

Email Answering Services

Outsource Email Support to US-based domain experts with relevant experience and specifications suitable for your business.

Phone Answering Services

Call Answering Executives from the USA with the appropriate tone, accent, verbiage and cultural background to cater to your customers’ needs.

Flexible Pricing Options

Just want some help with your customers who speak German and worried we might charge you for a full time agent? We’ll make sure that we tailor the pricing structure according to your requirements. We like to look after our customers and make sure they get a good ROI from their association with us.

Flexible Pricing Options

Just want some help with your customers who speak German and worried we might charge you for a full time agent? We’ll make sure that we tailor the pricing structure according to your requirements. We like to look after our customers and make sure they get a good ROI from their association with us.

The Perfect Demographic

Not every company has the same customers. Some might be dealing with women specific products and others might be dealing in tech products for young people. Whatever your demographic needs might be, we’ll work with you to assign someone to your project who perfectly matches your needs.

Easy Volume Based Pricing Model

Not every company has the same customers. Some might be dealing with women specific products and others might be dealing in tech products for young people. Whatever your demographic needs might be, we’ll work with you to assign someone to your project who perfectly matches your needs.

What our awesome clients say about us:

Alex Back

Operations Manager, Apt2b

Our chat efforts in general now have a hand in at least 30% of all conversions and Helplama is responsible for 30-40 hours of additional chat coverage each week. Helplama’s chatters are definitely superior to what we’re paying them. They’re intelligent, able to handle a lot of information and use proper grammar. The collaborative nature of our relationship with Helplama has directly contributed to the success of our chat initiatives at large. The impact is very high and the cost is very reasonable.”

Sam Dean

CEO, PlugYourHoles

”Helplama has been great. It’s wonderful to have someone available to customers when we’re not in the office. Customers have instant answers, which means that they don’t have to go looking to my competitors.”

Jackie

Customer Service Manager, Vitaly Design

Helplama’s setup process was Effortless! The agents were able to use provided responses to reply to any customer inquiries. They were great at handing off the inquiry if it was outside of their script. Agents were friendly and warm, they did not sound robotic or unwilling to help.

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