Outsourced Customer Support.
By Your Own Remote Team.
Let Helplama build a remote team for you, which behaves like your own remote team.
Services
Support Agents.
With Experience.
In Your.
Industry.
With Experience.
In Your.
Industry.
Measure your CSAT
Saas & Technical
Our level 1 and level 2 tech support agents have decades of experience offering outsourced IT solutions tailored for SaaS firms and tech service providers.
- Saas Customer Support Outsourcing
- Technical Support Outsourcing
- Level 1 & 2 Support
Ecommerce
Concerned about rising demand this holiday season? Our agents bring decades of expertise in providing scalable support for ecommerce and customer service.
- Shopify Support Outsourcing
- Apparels
- Electronics
Restaurants & Hospitality
Our agents expertly handle guest complaints, reservation issues, and location-specific concern, bringing decades of experience in outsourced customer service for restaurant chains and hospitality businesses.
- Outsource restaurant support
- Outsource hotel receptionist
- Outsource AirBnb management
Local Services
We send quotes after hours, assist with bookings, and ensure your leads are followed up promptly, delivering consistent, professional support across every customer interaction and time zone.
- Storage units
- Auto shops
- Mobile home parks
capabilities
Specially Trained.
On Your Process.
Our customer support teams integrate seamlessly with your workflows, tools, and tone, delivering efficient, empathetic, high-quality service that feels in-house. We don’t do one-size-fits-all; we tailor support to help you scale without compromising the customer experience.
Talk To Agents Directly, Everyday.
No more “Who am I talking to?” Our agents are yours—long term.
We don’t rotate agents. We dedicate them.”
Because loyalty, trust, and great service all start with the same thing: people who stay.
Communicate clearly, confidently, and without time zone headaches.
Impression
Impress Your Customers
Our agents work to mirror your brand’s tone, values, and personality, ensuring each customer touchpoint feels like an authentic part of your business
LOCAL SUPPORT ACROSS THE GLOBE
Customer Support. From Your Country.
The Helplama Approach
Elevate Every Interaction. Empower Every Customer.
Real people. Real conversations. Real impact.
Customer Service Outsourcing. Simplified by Helplama.
Deliver world-class support without the overhead.
Outsourced customer service builds loyalty, boosts retention, and turns happy customers into brand advocates. But building and scaling a support team takes serious time, resources, and hiring expertise, especially as your business grows.
That’s where Helplama comes in.
We make customer support outsourcing easy, affordable, and scalable. You can focus on growing your business while we handle the conversations that keep your customers coming back.
Why Outsource Customer Support with Helplama?
With decades of experience supporting startups, e-commerce brands, and SaaS companies, we understand what it takes to deliver customer care that truly makes a difference. Our goal is not just to answer tickets but to help you create meaningful connections with your customers.
What You Get with Helplama
Tailored, Industry-Specific Customer Support Agents
Our agents are trained in your industry, your tools, and your brand voice. Whether you’re running a fashion brand or a tech platform, we match you with professionals who understand your business.
Omnichannel Customer Service Coverage
Phone, live chat, email, or social media. No matter where your customers reach out, we’re there to support them.
Scalable Team Sizes
Increase your team during peak seasons or reduce during slowdowns. We adapt to your business needs in real time.
24/7 Global Coverage
We build your support team across time zones to ensure your customers receive help any time, day or night, without overwhelming your internal staff.
The Benefits of Outsourcing Customer Support with Helplama
Lower Costs, Higher Customer Service Efficiency
Avoid the expenses of recruiting, training, and managing a support team in-house. We provide a fully managed solution that reduces your operational burden.
Happier Customers, Higher CSAT
Our experienced agents resolve issues quickly, professionally, and with empathy. Combined with smart automation for common tasks, you’ll see higher satisfaction scores and faster resolutions.
Flexible and Future-Ready Support
Expanding to a new market? We’ll find local agents who speak the language. Experiencing a traffic spike? We’ll quickly scale your team to match demand.
Our Approach to Seamless Customer Support
At Helplama, we integrate with your team like a true partner. From initial onboarding to continuous performance optimization, every part of our process is designed to support your brand and your customers.
- Customized training based on your product, FAQs, and tone of voice
- Regular performance reviews and feedback for continuous improvement
- Actionable insights and customer feedback reporting to help you make better decisions
You stay in control while we handle the heavy lifting behind the scenes.
Partner with a Support Team That Grows with You
Whether you’re launching a new product, entering new markets, or just tired of managing support internally, Helplama is ready to help. We combine expert agents, smart automation, and a flexible approach to deliver truly modern customer service.
When your customers are happy, your business thrives.
Let’s simplify support together
Talk to our team and get started today.
OUr Client
You're in good company
You're in good company
Fortune-500 Or Startups. They All Trust Helplama.
What's more…?
Helplama has been great. It’s wonderful to have someone available to customers when we’re not in the office. Customers have instant answers, which means that they don’t have to go looking at my competitors.
Sam Dean
CEO of PlugYourHoles
FAQs
Frequently asked questions
Customer support refers to the assistance provided to customers before, during, and after they purchase or use a product or service. It includes answering questions, resolving issues, and ensuring customers have a smooth, satisfying experience.
Outsourcing your customer service with Helplama is simple. Just reach out to us at support@helplama.com or use our contact form. We’ll walk you through the process, understand your needs, and help build the right support team for your business.
Businesses outsource customer service to improve efficiency, scale faster, and deliver great support without the burden of hiring and training in-house teams. With Helplama, you get access to trained, experienced support agents who are ready to represent your brand from day one.
Our pricing starts at $399/month, but the total cost depends on your team size, hours of coverage, support channels (chat, phone, email), and whether you prefer a dedicated or shared team.
We also offer a Zero-Risk Business Model:
Our agents are fully trained on your business before going live, so your investment is never at risk. You only pay when you’re satisfied and ready to move forward.
Contact us for a customized quote tailored to your needs.
Outsourcing customer service lets you focus on growing your business while we handle the day-to-day support. With Helplama, you get cost-effective, scalable solutions, reduced hiring overhead, 24/7 coverage if needed, and a team trained to deliver top-tier support from the start.