Specialist
Live Chat Answering
Services
Hire US-based tested live chat, email and voice support experts who reduce cart abandonment
Specialist
Live Chat Answering Services
Hire tested US-based live chat, email and voice support experts who reduce cart abandonment
Dedicated Customer Service as a Service
Helplama makes sure your customers get expert advice when they are indecisive about anything. This empowers your brand and motivates your customers to make a purchase. Our Category Intensive US-based Experts provide unparalleled live chat answering services, inbound email processing and pay as you go phone service. We have provided customer support as a service to over a 100 businesses in the USA and abroad and helped them achieve a steep growth in sales and customer experience.
%
Average Increase in Sales Achieved
Live Customer Chat Sessions Provided
Live Support Service Hours Provided
What We Do
Helplama procures trained US-based experts to spearhead your store’s online live chat support as well as email and voice support, to provide your customers with an enhanced customer experience and best possible assistance.
We find you uber talented people from USA
We train them on YOUR store
We test them on YOUR chats
100% money back guarantee!
Q What is the onboarding experience usually like?
A We try to make the experience as smooth for our customers as possible. This means we will NOT ask you to fill out giant FAQ forms or create any other training material. You would simply need to forward some past customer interaction (past chats/past emails) to us and we will do the rest. We will train our live customer chat simulator on your process, which would further train people.
Q Can you really provide live support service people with the relevant profile or domain expertise?
A Definitely!! That is what we specialize in. Whether you want people with salon experience or interior designers or veterinarians for your pet store, we can help you with people who have the right domain expertise.
Q What is a mock chat session?
A Anyone who is interested in your job would first have to go through your entire product catalogue, policies, past live customer chat sessions and go through a simulated chat session based on YOUR past chats or product line. Only if you they manage to wow you with their verbiage/tone/domain expertise will they go live. Thus, it is a zero risk deal to try!!
Q Do we get dedicated people to provide support on our website?
A Unlike other services, our people are not handling 10 stores at the same time. In most cases, they are working on no more than 2 stores. This means you get a highly dedicated live support service team which can give out uber quick replies to customer queries and doesn’t have to search documents for the information.
Q Would we have to use your propreitary chat software?
A Nope!! You would get dedicated people who would be happy to log into your preferred live customer chat software. You just need to give us one login for whichever chat software you’re using and we’ll handle the rest. If you’re currently not using a live customer chat software, we can suggest several amazing ones to you.
Q How do you resolve post-purchase issues or issues related to stock levels?
A We can do it in a few ways. Some stores like to resolve post-purchase questions on their own. So in these cases, we simply take down the customer emails and forward them to the store’s team. This usually ends up working really well. In other cases, if we have API access to the shipping information, for example, we would be happy to help customers with order details, shipping or tracking.
Q Can I get someone who speaks in a certain accent or who speaks a certain language?
A We’re currently helping out stores in multiple languages like English, Spanish, French, etc. Name your language and we’ll help you out.
Q How do you ensure Return On Investment (ROI)?
A We like to create a long term relationship with our stores, which means that for every dollar you spend on chat support services, we’ll give you data on how much you earned back. We have a chats-to-conversions tracking script which will sit quietly on your website and will generate some amazing data for you.
Want Domain Experts to handle your Customer Support?
Domain Expertise. Prompt Responses. Flexible Service. US-based Agents. Nominal Pricing.
Customer Support Services
Outsource your Customer Support Services to Helplama and avail Tested Experts to handle your Phone, Email and Live Chat Answering Services.
Live Chat Answering Services
Hire US-based Live Chat Agents with category expertise in your business domain to engage your customers and appease their queries and concerns.
Email Answering Services
Outsource Email Support to US-based domain experts with relevant experience and specifications suitable for your business.
Phone Answering Services
Call Answering Executives from the USA with the appropriate tone, accent, verbiage and cultural background to cater to your customers’ needs.
Step 1 – Your Store Profile
We create an anonymous store profile for your business and customise every parameter on our systems to suit your requirements.
Step 2 – Business Specific Training
Our team trains an Artificially Intelligent Chat Simulator Bot based on your store’s previous live customer chat records and policies.
Step 3 – Continuous Supply of Talent
Our team sources Category Expert Talent who then try out your store’s simulated live customer chat sessions and get scored.
Step 4 – Personnel Selection
You get a list of all the chat experts’ scores and simulated live customer chat sessions. You can then choose to hire anyone based on their domain knowledge, personality and skills.
Step 5 – Conversion and ROI Tracking
We track the performance of every single live chat customer service executive and provide you with a clear picture on their performance and ROI.
We support most of the e-comm platforms.
Want Domain Experts to handle your Customer Support?
Domain Expertise. Prompt Responses. Flexible Service. US-based Agents.
Q What is the onboarding experience usually like?
A We try to make the experience as smooth for our customers as possible. This means we will NOT ask you to fill out giant FAQ forms or create any other training material. You would simply need to forward some past customer interaction (past chats/past emails) to us and we will do the rest. We will train our live customer chat simulator on your process, which would further train people.
Q Can you really provide live support service people with the relevant profile or domain expertise?
A Definitely!! That is what we specialize in. Whether you want people with salon experience or interior designers or veterinarians for your pet store, we can help you with people who have the right domain expertise.
Q What is a mock chat session?
A Anyone who is interested in your job would first have to go through your entire product catalogue, policies, past live customer chat sessions and go through a simulated chat session based on YOUR past chats or product line. Only if you they manage to wow you with their verbiage/tone/domain expertise will they go live. Thus, it is a zero risk deal to try!!
Q Do we get dedicated people to provide support on our website?
A Unlike other services, our people are not handling 10 stores at the same time. In most cases, they are working on no more than 2 stores. This means you get a highly dedicated live support service team which can give out uber quick replies to customer queries and doesn’t have to search documents for the information.
Q Would we have to use your propreitary chat software?
A Nope!! You would get dedicated people who would be happy to log into your preferred live customer chat software. You just need to give us one login for whichever chat software you’re using and we’ll handle the rest. If you’re currently not using a live customer chat software, we can suggest several amazing ones to you.
Q How do you resolve post-purchase issues or issues related to stock levels?
A We can do it in a few ways. Some stores like to resolve post-purchase questions on their own. So in these cases, we simply take down the customer emails and forward them to the store’s team. This usually ends up working really well. In other cases, if we have API access to the shipping information, for example, we would be happy to help customers with order details, shipping or tracking.
Q Can I get someone who speaks in a certain accent or who speaks a certain language?
A We’re currently helping out stores in multiple languages like English, Spanish, French, etc. Name your language and we’ll help you out.
Q How do you ensure Return On Investment (ROI)?
A We like to create a long term relationship with our stores, which means that for every dollar you spend on chat support services, we’ll give you data on how much you earned back. We have a chats-to-conversions tracking script which will sit quietly on your website and will generate some amazing data for you.
What our awesome clients say:
Alex Back
Operations Manager, Apt2b
”Our chat efforts in general now have a hand in at least 30% of all conversions and Helplama is responsible for 30-40 hours of additional chat coverage each week. Helplama’s chatters are definitely superior to what we’re paying them. They’re intelligent, able to handle a lot of information and use proper grammar. The collaborative nature of our relationship with Helplama has directly contributed to the success of our chat initiatives at large. The impact is very high and the cost is very reasonable.”
Sam Dean
CEO, PlugYourHoles
”Helplama has been great. It’s wonderful to have someone available to customers when we’re not in the office. Customers have instant answers, which means that they don’t have to go looking to my competitors.”
Jackie
Customer Service Manager, Vitaly Design
”Helplama’s setup process was Effortless! The agents were able to use provided responses to reply to any customer inquiries. They were great at handing off the inquiry if it was outside of their script. Agents were friendly and warm, they did not sound robotic or unwilling to help.”
Vivian Kaye
CEO, KinkyCurlyYaki
”Helplama’s initial setup process is great and overall experience is very helplful. I feel it’s invaluable to have someone available to answer questions.”