The Operating System For Your Customer Operations
Integrate All Channels Your Customers Use
Live Chat, Email, Social Media, and more – View every customer interaction on a single screen
Live Chat To Increase Conversions
Proactively message customers and assist them 24×7 using our Live Chatbot
Emails To Increase NPS
Send automated emails and alerts to your customers
Phone Support With A Wow
Integrate phone support in a few clicks and wow your customers
Store Process Guidelines
The Power of Automation + The Touch of Humans
Analyze and improve in real time
What are the reasons for returns/exchanges? What anti-refund strategies are working? What is your first response time on WhatsApp? How many customer interactions convert?
Get a single view of all the key customer support metrics in real- time. A quick overview of ticket volume, active channels, and agents’ performance. Keep track of customer interactions that convert and turn customer issues into revenue. Measure customer satisfaction and improve customer support with feedback.
Helplama Helpdesk comes with a wide range of integration options including: