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Specialist
Live Chat Answering
Services

Hire tested live chat, email and voice support experts who reduce cart abandonment

Register Now
helplama logo

Specialist
Live Chat Answering Services

Hire tested live chat, email and voice support experts who reduce cart abandonment

Register Now

Dedicated Customer Service as a Service

Helplama makes sure your customers get expert advice when they are indecisive about anything. This empowers your brand and motivates your customers to make a purchase. Our Category Intensive Experts provide unparalleled live chat answering services , inbound email processing and pay as you go phone service. We have provided customer support as a service to over a 100 businesses and helped them achieve a steep growth in sales and customer experience.

%

Average increase in Sales Achieved

Live Customer Chat Sessions Provided

Live Support Service Hours Provided

What We Do

Helplama procures trained experts to spearhead your store’s online live chat support as well as email and voice support, to provide your customers an enhanced customer experience and best possible assistance.

category expert live chat answering services agents

We find you uber talented people

local agents trained on your store

We train them on YOUR store

Live chat agents trained on your store's previous chat records and policies

We test them on YOUR chats

Zero financial risk while picking customer support

100% money back guarantee!

FAQ

Q What is the onboarding experience usually like?
A We try to make the experience as smooth for our customers as possible. This means we will NOT ask you to fill out giant FAQ forms or create any other training material. You would simply need to forward some past customer interaction (past chats/past emails) to us and we will do the rest. We will train our live customer chat simulator on your process, which would further train people.

Q Can you really provide live support service people with the relevant profile or domain expertise?
A Definitely!! That is what we specialize in. Whether you want people with salon experience or interior designers or veterinarians for your pet store, we can help you with people who have the right domain expertise.

Q What is a mock chat session?
A Anyone who is interested in your job would first have to go through your entire product catalogue, policies, past live customer chat sessions and go through a simulated chat session based on YOUR past chats or product line. Only if you they manage to wow you with their verbiage/tone/domain expertise will they go live. Thus, it is a zero risk deal to try!!

Q Do we get dedicated people to provide support on our website?
A Unlike other services, our people are not handling 10 stores at the same time. In most cases, they are working on no more than 2 stores. This means you get a highly dedicated live support service team which can give out uber quick replies to customer queries and doesn’t have to search documents for the information.

Q Would we have to use your propreitary chat software?
A Nope!! You would get dedicated people who would be happy to log into your preferred live customer chat software. You just need to give us one login for whichever chat software you’re using and we’ll handle the rest. If you’re currently not using a live customer chat software, we can suggest several amazing ones to you.

Q How do you resolve post-purchase issues or issues related to stock levels?
A We can do it in a few ways. Some stores like to resolve post-purchase questions on their own. So in these cases, we simply take down the customer emails and forward them to the store’s team. This usually ends up working really well. In other cases, if we have API access to the shipping information, for example, we would be happy to help customers with order details, shipping or tracking.

Q Can I get someone who speaks in a certain accent or who speaks a certain language?
A We’re currently helping out stores in multiple languages like English, Spanish, French, etc. Name your language and we’ll help you out.

Q How do you ensure Return On Investment (ROI)?
A We like to create a long term relationship with our stores, which means that for every dollar you spend on chat support services, we’ll give you data on how much you earned back. We have a chats-to-conversions tracking script which will sit quietly on your website and will generate some amazing data for you.

Want Domain Experts to handle your Customer Support?

Domain Expertise. Prompt Responses. Flexible Service. Local Agents. Nominal Pricing.

Get Started

Customer Support Services

Outsource your Customer Support Services to Helplama and avail Tested Experts to handle your Phone, Email and Live Chat Answering Services.

Outsource Now

Live Chat Answering Services

Hire local Live Chat Agents with category expertise in your business domain to engage your customers and appease their queries and concerns.

Outsource Chat

Email Answering Services

Outsource Email Support to domain experts with relevant experience and appropriate specifications suitable for your business.

Outsource Email

Phone Answering Services

Call Answering Executives with the appropriate tone, accent, verbiage and cultural background to cater to your customers’ specific needs.

Outsource Calls

How We Find the Best Live Support Service Personnel

We use tried and tested processes to make sure that your business gets the best category specific live support service personnel to cater to your customers’ needs.

anonymous and customized store profile

Step 1 – Your Store Profile

We create an anonymous store profile for your business and customise every parameter on our systems to suit your requirements.

Step 2 – Business Specific Training

Our team trains an Artificially Intelligent Chat Simulator Bot based on your store’s previous live customer chat records and policies.

Dedicated Customer Support Service Personnel Trained on your store
Category intensive talent from around the globe

Step 3 – Continuous Supply of Talent

Our team sources Category Expert Talent who then try out your store’s simulated live customer chat sessions and get scored.

Step 4 – Personnel Selection

You get a list of all the chat experts’ scores and simulated live customer chat sessions. You can then choose to hire anyone based on their domain knowledge, personality and skills.

Transparent Customer Support Personnel Selection
High Return on Investment by outsourcing customer support

Step 5 – Conversion and ROI Tracking

We track the performance of every single live chat customer service executive and provide you with a clear picture on their performance and ROI.

We’re compatible with your existing live customer chat systems, including…

zopim by zendesk

live chat software

olark live chat system

Intercom live chat

We support most of the e-comm platforms.

Want Domain Experts to handle your Customer Support?

Domain Expertise. Prompt Responses. Flexible Service. Local Agents.
Get Started

FAQ

Q What is the onboarding experience usually like?
A We try to make the experience as smooth for our customers as possible. This means we will NOT ask you to fill out giant FAQ forms or create any other training material. You would simply need to forward some past customer interaction (past chats/past emails) to us and we will do the rest. We will train our live customer chat simulator on your process, which would further train people.

Q Can you really provide live support service people with the relevant profile or domain expertise?
A Definitely!! That is what we specialize in. Whether you want people with salon experience or interior designers or veterinarians for your pet store, we can help you with people who have the right domain expertise.

Q What is a mock chat session?
A Anyone who is interested in your job would first have to go through your entire product catalogue, policies, past live customer chat sessions and go through a simulated chat session based on YOUR past chats or product line. Only if you they manage to wow you with their verbiage/tone/domain expertise will they go live. Thus, it is a zero risk deal to try!!

Q Do we get dedicated people to provide support on our website?
A Unlike other services, our people are not handling 10 stores at the same time. In most cases, they are working on no more than 2 stores. This means you get a highly dedicated live support service team which can give out uber quick replies to customer queries and doesn’t have to search documents for the information.

Q Would we have to use your propreitary chat software?
A Nope!! You would get dedicated people who would be happy to log into your preferred live customer chat software. You just need to give us one login for whichever chat software you’re using and we’ll handle the rest. If you’re currently not using a live customer chat software, we can suggest several amazing ones to you.

Q How do you resolve post-purchase issues or issues related to stock levels?
A We can do it in a few ways. Some stores like to resolve post-purchase questions on their own. So in these cases, we simply take down the customer emails and forward them to the store’s team. This usually ends up working really well. In other cases, if we have API access to the shipping information, for example, we would be happy to help customers with order details, shipping or tracking.

Q Can I get someone who speaks in a certain accent or who speaks a certain language?
A We’re currently helping out stores in multiple languages like English, Spanish, French, etc. Name your language and we’ll help you out.

Q How do you ensure Return On Investment (ROI)?
A We like to create a long term relationship with our stores, which means that for every dollar you spend on chat support services, we’ll give you data on how much you earned back. We have a chats-to-conversions tracking script which will sit quietly on your website and will generate some amazing data for you.

What our awesome clients say:

Alex Back

Operations Manager, Apt2b

Our chat efforts in general now have a hand in at least 30% of all conversions and Helplama is responsible for 30-40 hours of additional chat coverage each week. Helplama’s chatters are definitely superior to what we’re paying them. They’re intelligent, able to handle a lot of information and use proper grammar. The collaborative nature of our relationship with Helplama has directly contributed to the success of our chat initiatives at large. The impact is very high and the cost is very reasonable.”

Sam Dean

CEO, PlugYourHoles

”Helplama has been great. It’s wonderful to have someone available to customers when we’re not in the office. Customers have instant answers, which means that they don’t have to go looking to my competitors.”

Jackie

Customer Service Manager, Vitaly Design

Helplama’s setup process was Effortless! The agents were able to use provided responses to reply to any customer inquiries. They were great at handing off the inquiry if it was outside of their script. Agents were friendly and warm, they did not sound robotic or unwilling to help.

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