Hire 24/7 Live Chat
Answering Experts

We provide specialist & tested US-based live chat experts, email and voice support agents who have reduced cart abandonment for a large number of clients and can improve your Average Order Value.

Register Now

Hire 24/7 Live Chat
Answering Experts

We provide specialist & tested US-based live chat experts, email and voice support agents who have reduced cart abandonment for a large number of clients and can improve your Average Order Value.

Register Now

Live Chat Answering Services by helplama

Dedicated Customer Support as a Service

Helplama makes sure your customers get expert advice when they are indecisive about anything. This expert support empowers your brand and motivates your customers to make a purchase. Our Category Intensive US-based Experts provide unparalleled live chat answering services, inbound email processing and pay as you go phone service. We have given customer support as a service to over a 100 businesses in the USA and abroad and have helped them achieve a steep growth in sales and customer experience thereby building a strong customer-client bond.

%

Average Increase in Sales Achieved

Live Customer Chat Sessions Provided

Live Support Service Hours Provided

Our Core Competency As Live Chat Expert

We procure trained US-based live chat answering service experts to spearhead your store’s online support. We give your customers a strong brand experience by helping them in their queries in most professional way. Our customer support agent hiring and training process includes testing the topical understanding of the agent combined with their ability to handle a high pressure situation without losing professional composure.

category expert live chat answering services agents

We find you uber talented people from USA

local agents trained on your store

We train them on YOUR store

Live chat agents trained on your store's previous chat records and policies

We test them on YOUR chats

Zero financial risk while picking customer support

Still unsatisfied? We give 100% money back guarantee!

You Can Hire A Live Chat Answering Expert From:

USA

24x7 live chat answering services in the US

Outsource your Live Chat support to a native American expert because your customers want to hear that native american voice when they talk to you. At Helplama we make sure that your customer support is ‘Made in USA’, just as your customers want it to be. We offer the most affordable solution for customer support delivered by US agents 24/7 round the clock.

UK

24x7 live chat answering services in the UK

Our UK based support representatives understand the local business as your customers do and so we make sure that your European customers get that royal British touch in your Live Chat answers. We have been hiring and training British agents for a very long time and so we are able to offer the most cost effective customer support from within the UK.

Australia

24x7 live chat answering service from Australia

We have native Australian agents down under our customer support team who understand how Australians feel about your brand because they might have used your or your competitor’s products and services. These local Live Chat support agents provide the most personalised touch that your Australian accent customers needs.

You Can Hire A Live Chat Answering Expert From:

USA

24x7 live chat answering services in the US

Outsource your Live Chat support to a native American expert because your customers want to hear that native american voice when they talk to you. At Helplama we make sure that your customer support is ‘Made in USA’, just as your customers want it to be. We offer the most affordable solution for customer support delivered by US agents 24/7 round the clock.

UK

24x7 live chat answering services in the UK

Our UK based support representatives understand the local business as your customers do and so we make sure that your European customers get that royal British touch in your Live Chat answers. We have been hiring and training British agents for a very long time and so we are able to offer the most cost effective customer support from within the UK.

Australia

24x7 live chat answering service from Australia

We have native Australian agents down under our customer support team who understand how Australians feel about your brand because they might have used your or your competitor’s products and services. These local Live Chat support agents provide the most personalised touch that your Australian accent customers needs.

Find Live Chat Answering Service Near You

All Customer Support Services By Helplama

We are a highly dedicated customer support service provider with 0% churn rate.

Customer Support

Customer Support

Outsource your Customer Support Services to Helplama and avail Tested Experts to handle your Phone, Email and Live Chat Answering Services.

Live Chat Answering

Live Chat Answering

Hire US-based Live Chat Agents with category expertise in your business domain to engage your customers and appease their queries and concerns.

Email Answering

Email Answering

Outsource Email Support to US-based domain experts with relevant experience and specifications suitable for your business.

Phone Answering

Phone Answering

Call Answering Executives from the USA with the appropriate tone, accent, verbiage and cultural background to cater to your customers’ needs.

All Customer Support Services By Helplama

We are a highly dedicated customer support service provider with 0% churn rate.

Customer Support

Customer Support

Outsource your Customer Support Services to Helplama and avail Tested Experts to handle your Phone, Email and Live Chat Answering Services.

Live Chat Answering

Live Chat Answering

Hire US-based Live Chat Agents with category expertise in your business domain to engage your customers and appease their queries and concerns.

Email Answering

Email Answering

Outsource Email Support to US-based domain experts with relevant experience and specifications suitable for your business.

Phone Answering

Phone Answering

Call Answering Executives from the USA with the appropriate tone, accent, verbiage and cultural background to cater to your customers’ needs.

Our Clients Always Say Good About Us:

Alex Back

Operations Manager, Apt2b

Our chat efforts in general now have a hand in at least 30% of all conversions and Helplama is responsible for 30-40 hours of additional chat coverage each week. Helplama’s chatters are definitely superior to what we’re paying them. They’re intelligent, able to handle a lot of information and use proper grammar. The collaborative nature of our relationship with Helplama has directly contributed to the success of our chat initiatives at large. The impact is very high and the cost is very reasonable.”

Sam Dean

CEO, PlugYourHoles

”Helplama has been great. It’s wonderful to have someone available to customers when we’re not in the office. Customers have instant answers, which means that they don’t have to go looking to my competitors.”

Alex Back

Operations Manager, Apt2b

Our chat efforts in general now have a hand in at least 30% of all conversions and Helplama is responsible for 30-40 hours of additional chat coverage each week. Helplama’s chatters are definitely superior to what we’re paying them. They’re intelligent, able to handle a lot of information and use proper grammar. The collaborative nature of our relationship with Helplama has directly contributed to the success of our chat initiatives at large. The impact is very high and the cost is very reasonable.”

Sam Dean

CEO, PlugYourHoles

”Helplama has been great. It’s wonderful to have someone available to customers when we’re not in the office. Customers have instant answers, which means that they don’t have to go looking to my competitors.”

Jackie

Customer Service Manager, Vitaly Design

Helplama’s setup process was Effortless! The agents were able to use provided responses to reply to any customer inquiries. They were great at handing off the inquiry if it was outside of their script. Agents were friendly and warm, they did not sound robotic or unwilling to help.

Vivian Kaye

CEO, KinkyCurlyYaki

Helplama’s initial setup process is great and overall experience is very helplful. I feel it’s invaluable to have someone available to answer questions.”

Jackie

Customer Service Manager, Vitaly Design

Helplama’s setup process was Effortless! The agents were able to use provided responses to reply to any customer inquiries. They were great at handing off the inquiry if it was outside of their script. Agents were friendly and warm, they did not sound robotic or unwilling to help.

Vivian Kaye

CEO, KinkyCurlyYaki

Helplama’s initial setup process is great and overall experience is very helplful. I feel it’s invaluable to have someone available to answer questions.”

Would Love To Solve Some Common Questions Before Onboarding You

What is the onboarding experience usually like?

We try to make the experience as smooth for our customers as possible. This means we will NOT ask you to fill out giant FAQ forms or create any other training material. You would simply need to forward some past customer interaction (past chats/past emails) to us and we will do the rest. We will train our live customer chat simulator on your process, which would further train people.

Would we have to use your propreitary chat software?

Nope!! You would get dedicated people who would be happy to log into your preferred live customer chat software. You just need to give us one login for whichever chat software you’re using and we’ll handle the rest. If you’re currently not using a live customer chat software, we can suggest several amazing ones to you.

Can you really provide live support service people with the relevant profile or domain expertise?

Definitely!! That is what we specialize in. Whether you want people with salon experience or interior designers or veterinarians for your pet store, we can help you with people who have the right domain expertise.

How do you resolve post-purchase issues or issues related to stock levels?

We can do it in a few ways. Some stores like to resolve post-purchase questions on their own. So in these cases, we simply take down the customer emails and forward them to the store’s team. This usually ends up working really well. In other cases, if we have API access to the shipping information, for example, we would be happy to help customers with order details, shipping or tracking.

What is a mock chat session?

Anyone who is interested in your job would first have to go through your entire product catalogue, policies, past live customer chat sessions and go through a simulated chat session based on YOUR past chats or product line. Only if you they manage to wow you with their verbiage/tone/domain expertise will they go live. Thus, it is a zero risk deal to try!!

Can I get someone who speaks in a certain accent or who speaks a certain language?

We’re currently helping out stores in multiple languages like English, Spanish, French, etc. Name your language and we’ll help you out.

Do we get dedicated people to provide support on our website?

Unlike other services, our people are not handling 10 stores at the same time. In most cases, they are working on no more than 2 stores. This means you get a highly dedicated live support service team which can give out uber quick replies to customer queries and doesn’t have to search documents for the information.

How do you ensure Return On Investment (ROI)?

We like to create a long term relationship with our stores, which means that for every dollar you spend on chat support services, we’ll give you data on how much you earned back. We have a chats-to-conversions tracking script which will sit quietly on your website and will generate some amazing data for you.

We’re compatible with your existing live customer chat systems, including…

zopim by zendesk

live chat software

olark live chat system

Intercom live chat

Want Domain Experts to handle your Customer Support?

Domain Expertise. Prompt Responses. Flexible Service. US-based Agents.

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