Outsource Ecommerce Customer Service

We absolutely specialise in outsourcing customer support for ecommerce companies. We UNDERSTAND ecommerce. Whether you’re a dropshipping company or a small boutique art store, we have your back. What’s more? We have so much experience in the ecommerce space that we can give you solid advice on what kind of outsourced customer support solution would work best for you.

Outsource Ecommerce Customer Service

We absolutely specialise in outsourcing customer support for ecommerce companies. We UNDERSTAND ecommerce. Whether you’re a dropshipping company or a small boutique art store, we have your back. What’s more? We have so much experience in the ecommerce space that we can give you solid advice on what kind of outsourced customer support solution would work best for you.

Outsource Ecommerce Customer Service

We absolutely specialise in outsourcing customer support for ecommerce companies. We UNDERSTAND ecommerce. Whether you’re a dropshipping company or a small boutique art store, we have your back. What’s more? We have so much experience in the ecommerce space that we can give you solid advice on what kind of outsourced customer support solution would work best for you.

Outsource Shopify Support

We handle multiple ecommerce platforms for our clients everday and specialize in them. We issue gift cards, refunds, provide shipping status for many clients. Whether you use Magento or Shopify or Bigcommerce or any other ecommerce platform, we should be able to help you with your requirements.

We work with your softwares

We will never ask you to change anything about your software infrastructure. We specialise in many helpdesk softwares, live chat softwares, inventory management softwares and the agents we assign to your project will be ready with expertise on the softwares that you use.

Cost Effective Support Staff Available For You

We don’t provide a vanilla solutions or vanilla agents to ecommerce stores. If you feel that your store will be served better by an industry expert agent, just ask us for it. We’re one of the few solutions that provide domain experts to ecommerce stores. We help furniture stores with people who are experts in selling furniture, we have a hair & beauty team to help specialized stores, a body jewelry team that has decades of experience in using body jewelry. Order processing or social media, our support staff will ably assist your customers.

This is Where Our Agents Are Located!!

US Based Call Center Agents

Want your US customers to be helped by agents based in the US?

UK Based Customer Service Outsourcing

Want your UK customers to be helped by agents based in the UK?

Australia Based Contact Center

Want your Australian customers to be helped by agents based in Australia?

Dedicated Call Center For Ecommerce

Helplama makes sure your customers get expert advice when they are indecisive about anything. This expert support empowers your brand and motivates your customers to make a purchase. Our Category Intensive US-based Experts provide unparalleled live chat answering services, inbound email processing and pay as you go phone service. We have given customer support as a service to over a 100 businesses in the USA and abroad and have helped them achieve a steep growth in sales and customer experience thereby building a strong customer-client bond.

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Average Increase in Sales Achieved

Live Customer Chat Sessions Provided

Live Support Service Hours Provided

What our awesome clients say about us:

Alex back

Operations Manager, Apt2b

Our chat efforts in general now have a hand in at least 30% of all conversions and Helplama is responsible for 30-40 hours of additional chat coverage each week. Helplama’s chatters are definitely superior to what we’re paying them. They’re intelligent, able to handle a lot of information and use proper grammar. The collaborative nature of our relationship with Helplama has directly contributed to the success of our chat initiatives at large. The impact is very high and the cost is very reasonable.”

Sam Dean

CEO, PlugYourHoles

”Helplama has been great. It’s wonderful to have someone available to customers when we’re not in the office. Customers have instant answers, which means that they don’t have to go looking to my competitors.”

 

 

 

Jackie

Customer Service Manager, Vitaly Design

Helplama’s setup process was Effortless! The agents were able to use provided responses to reply to any customer inquiries. They were great at handing off the inquiry if it was outside of their script. Agents were friendly and warm, they did not sound robotic or unwilling to help.

 

 

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