How much would it cost to outsource your customer support HiddenWhat industry are you currently operating in? Ecommerce Software as a service (Saas) Medical Legal Education Other, please describe below HiddenPlease enter your industry(Required) HiddenPlease share the website for the business you would like the support to be delivered for: HiddenPlease share the website for the business you would like the support to be delivered for: What channels do you require assistance with?(Required)You can select multiple options Email Phone Support Live Chat Social Media Data Management Mixed Tasks (Fleet management, Form validation, Outbound calls etc) HiddenWhich of the following customer service softwares are you currently using?You can select more than one option Zendesk Freshdesk Intercom Gorgias Tidio Reamaze Live Chat Inc Olark Gmail / Outlook / Yahoo Other(s), please specify below HiddenPlease enter the other customer service softwares you are using, separate by commas. Helplama is working on a specialized Helpdesk which understands ecommerce processes and automatically builds simulations to train new agents, amongst other really cool features like proactive customer support. Would you be interested in exploring it further? It is completely OK if you're not interested.(Required) Yes, if it helps streamline the training process, I'm interested! No, I absolutely do not want to give up my current helpdesk! Maybe, please tell me more about this. What coverage hours do you require?(Required)You can select more than one option Business Hours 24x7 Only out of office hours I'm unsure about the exact hours What kind of support experience are you looking for?(Required) A Director of Customer Care: Fully Manage my customer support Create a remote team that coordinates with my existing team: I want to be able to talk to agents everyday I want an answering service: Just take down the messages from my customers Do you want agents with a specific accent/tone?(Required) I need US based agents I specifically need UK based agents I need agents who are native English speakers Any agent, anywhere as long as they can basically get the job done. Give me the most affordable price! What volume are you expecting?(Required) >5,000 interactions/day 1,000-4,999 interactions/day 100-999 interactions/day 10-99 interactions/day 1-9 interactions/day I’m unsure of the exact volume HiddenEven if you're not ready to outsource right away, our specialized Helpdesk will allow you to start building process simulations so that training a new team becomes super easy. Starts at just $99/month. Which of the following features might be useful for you?You can select more than one option Gives you access to experienced agents for hiring, on a part time or full time basis. Let's you see details on their past performance. Creates simulations based on YOUR support tickets and uses these to automate the training of new agents. You can test out multiple new agents on the simulator and hire the ones who have the best score. Automates the collection of reviews from your happy customers for Google or Trustpilot. Helps you find influencers from amongst your customers. Proactive Support: Automatically scans orders and shipments for potential delays. Automatically drafts emails for customers who might expect a delay due to investory or shipping issues. None of the above - I just need proposal for outsourcing support HiddenWe do our best when it comes to the pricing, so here is how the pricing usually works. It might vary depending on the process complexity. Please select all options you might be interested in:You can select more than one option Outsource Live Chat: Starts at $1/chat request Outsource Phone Calls: Starts at $2.5/call Outsource Emails: Starts at $0.40/email response Please give me pricing for a full time resource We would be very glad to share our pricing with you. Just need a few more details from you...Name(Required) First Last Company Name(Required) Email(Required) Phone(Required)Marketing Consent I’m open to receiving quality content from Helplama [Not more than 1 email/week] Δ
