Outsourcing Customer Service to Australia Based Agents
Outsourcing Customer Service to Australia Based Agents
Your Timezones Covered
We make sure that we cover whatever timezones you want covered, AEDT or NZT or WA. We even cover late nights and weekends so that your customers can reach you when they want to.
Completely Vet Agents Before You Hire Them
We use our customer support as a service model to ensure that your product line and policies are completely mapped out before we start training our agents. Then, we conduct mock customer support sessions with our agents and you receive the transcripts for these sessions. Only if you’re happy with the agent quality on these sessions would we go live. You’ll be able to get on direct phone calls with these agents and get started with the best agent.
Customer Support Services by Helplama
Omnichannel Customer Support
Outsource all support channels under one roof – Live Chat, Email, Social Media, Phone, and more. Provide integrated customer service experience.
Live Chat Support Services
Hire native Australia-based Live Chat Agents to converse with your Australian customers with the required specialization in your business domain.
Email Support Services
Get trained and tested Australia-based Agents to respond promptly to emails from your Australian customers.
Phone Answering Services
Hire Australian Agents with appropriate tone, accent, verbiage, and cultural background to converse with your Australia-based customers.
Easy Volume Based Pricing Model
No two companies are the same and we don’t work on a ‘one-size-fits-all’ model. We’ll look at your traffic trends and customer support requirements to give you a custom quote.