Outsourcing Customer Service to US Based Agents

We have agents based all across the US and they make sure that the voice of your company is not devoid of that special American verbiage. They write custom emails, have the most friendliest all American live chats, provide the most relatable phone support experience and provide the best telemarketing experience for US customers.

We’re one of the most cost effective solutions out there for a complete suite of US based customer support, so please reach out to us for a quote:

Test our agents before you hire them

It can be a difficult decision for many companies to trust remote agents with handling their customer support. We understand that. That is why we make sure we first train our agents on YOUR product line/policies and then let you test them on mock support sessions. Only if you approve of their quality would they be able to join your remote team.

Test our agents before you hire them

It can be a difficult decision for many companies to trust remote agents with handling their customer support. We understand that. That is why we make sure we first train our agents on YOUR product line/policies and then let you test them on mock support sessions. Only if you approve of their quality would they be able to join your remote team.

Want domain expertise or specific Demographics?

We try to make sure that you get an agent who gets your customers. This means that we will always try to discuss your domain expertise requirements with you before we get started. We’re already doing customer support for several hair & beauty companies, furniture companies, pet supply companies, etc. for which the right domain expertise is very critical. Give us a shot and see if we can handle your process.

Want domain expertise or specific Demographics?

We try to make sure that you get an agent who gets your customers. This means that we will always try to discuss your domain expertise requirements with you before we get started. We’re already doing customer support for several hair & beauty companies, furniture companies, pet supply companies, etc. for which the right domain expertise is very critical. Give us a shot and see if we can handle your process.

Customer Support Services

Outsource your Customer Support Services to Helplama and avail Tested Experts to handle your Phone, Email and Live Chat Answering Services.

Live Chat Answering Services

Hire US-based Live Chat Agents with category expertise in your business domain to engage your customers and appease their queries and concerns.

Email Answering Services

Outsource Email Support to US-based domain experts with relevant experience and specifications suitable for your business.

Phone Answering Services

Call Answering Executives from the USA with the appropriate tone, accent, verbiage and cultural background to cater to your customers’ needs.

Customized Volume Based Quotes

WE LOVE SMALL BUSINESSES. So, you don’t have to pay us for a full time agent if you’re simply receiving a few calls everyday. We’ll work with you to come up with a custom quote that takes your volume, your ROI into account.

Customized Volume Based Quotes

WE LOVE SMALL BUSINESSES. So, you don’t have to pay us for a full time agent if you’re simply receiving a few calls everyday. We’ll work with you to come up with a custom quote that takes your volume, your ROI into account.

We cover the Timezone you need

We can cover just the hours you need. If you’re a west coast company and just need the 6am-9am pst shift in the morning covered for your east coast customers, we would be happy to help you with that. We cover 2-3 hours per day for several companies and would be happy to help you cover any shift that you want.

We cover the Timezone you need

We can cover just the hours you need. If you’re a west coast company and just need the 6am-9am pst shift in the morning covered for your east coast customers, we would be happy to help you with that. We cover 2-3 hours per day for several companies and would be happy to help you cover any shift that you want.

What our awesome clients say about us:

Alex Back

Operations Manager, Apt2b

Our chat efforts in general now have a hand in at least 30% of all conversions and Helplama is responsible for 30-40 hours of additional chat coverage each week. Helplama’s chatters are definitely superior to what we’re paying them. They’re intelligent, able to handle a lot of information and use proper grammar. The collaborative nature of our relationship with Helplama has directly contributed to the success of our chat initiatives at large. The impact is very high and the cost is very reasonable.”

Sam Dean

CEO, PlugYourHoles

”Helplama has been great. It’s wonderful to have someone available to customers when we’re not in the office. Customers have instant answers, which means that they don’t have to go looking to my competitors.”

Jackie

Customer Service Manager, Vitaly Design

Helplama’s setup process was Effortless! The agents were able to use provided responses to reply to any customer inquiries. They were great at handing off the inquiry if it was outside of their script. Agents were friendly and warm, they did not sound robotic or unwilling to help.