Customer Service Outsourcing: Starts @$399/m

Outsourced customer support that feels like having your own remote customer service team.

We provide specialized customer service outsourcing for small businesses, and manage & enhance their customer support as they scale. Hiring an in-house customer support team is not an easy task, can be expensive, and inconvenient as your employees most likely can’t serve your customers 24×7. So, outsourcing customer service would be an affordable and smart idea for your small business.

Why Outsource Customer Support to Helplama?

US-based Customer Service Outsourcing

We don’t get your customer support outsourced to foreign customer support agents as the accent, tone, verbiage, and culture change from one country to another. As a US-based customer support agency, we find US-based Call Center Agents for your business.

Small Business Oriented Outsourced Customer Care

No matter how much your customer support volume is, you’ll get the dedication you deserve and pay for. Outsource customer service to Helplama and get support agents totally dedicated to your business unlike many service providers assigning a dozen businesses to one agent.

Pay As You Go Answering Service

If you run a small business, you might not be receiving a high volume of calls to answer. Helplama provides pay per call answering services where you pay as per the call volume. Our pay per call answering service starts as low as 70 cents per minute.

Best Outsourcing Customer Support Cost

Unlike some customer support agencies, we don’t impose strict monthly or annual pricing plans. Helplama offers both fixed and personalized customer support solutions at the most affordable and the best cost possible! With helplama, you can start providing customer services just at $399/mo. Calculate the outsourcing cost as per your customer support needs.

Outsource Help Desk Support Services

Help desk outsourcing is one way we will help your employees and customers with troubleshooting technical issues or facilitating solutions to known problems. Use our help desk outsourcing support service to provide real-time support to your customers.

A Global Outsource Customer Service Company

No matter, where your business is located, we have a large network and can easily find local customer support agents with relevant experience in your domain. We are very transparent in our procedure of allotting an agent. Talk to us to know more.

Customer Support Outsourcing Services Provided by Helplama

Helplama can serve your customers over a variety of channels, providing them with an integrated omnichannel customer support experience.

Live Chat Support

 

Hire dedicated local live chat agents with expertise in your domain to engage your customers and answer their queries and concerns in real-time.

Email Support

 

Best-in-class email support services backed by specialized agents with specific skills to fulfill your business’s email support needs.

Phone Support

 

Pay as you go telephone answering services with the appropriate tone, accent, verbiage, and cultural background to cater to your customers’ specific needs.

E-commerce Support

We absolutely specialize in providing customer support to e-commerce businesses. Our dedicated agents know how various e-commerce models work, providing a great customer experience to your shoppers.

Phone Support

Pay as you go telephone answering services with the appropriate tone, accent, verbiage, and cultural background to cater to your customers’ specific needs.

No Need To Change Your Customer Service Software

With Helplama, you don’t need to worry about changing the helpdesk software you use. We specialize our customer service professionals to use all the industry-approved customer service software. So we will use the same helpdesk software you are already using.

It feels like having your own remote team

Being a third-party customer service provider with a decade of experience in customer service, we have built strong recruitment processes and a team that filters through 100s of agents daily. This is something hard to build for a small business.

We provide you with uber-talented people

We procure talented agents based throughout the US and specialize to customize customer service interactions and provide your customers with a personalized experience.

We train them as per YOUR store

To make sure that the customer service provided to your customers is not devoid of your brand’s voice, we train them based on YOUR previous customer service interactions.

We test them on YOUR chats

 

To ensure a superior customer service experience, we test our agents on YOUR chats and different customer service scenarios. They are only allowed to interact with customers once they successfully pass the tests.

Still unsatisfied?

We provide a 100% money-back guarantee, ensuring you zero-risk services.

What’s more?

Data Entry Outsourcing

Phone Order-Taking Service

Outbound B2B Telemarketing

Social Media Customer Service

Shopify Call Center Outsourcing

Live Chat Support

What do our customers say about us?

Alex Back

Operations Manager

 

”Our chat efforts in general now have a hand in at least 30% of all conversions and Helplama is responsible for 30-40 hours of additional chat coverage each week. Helplama’s chatters are definitely superior to what we’re paying them. They’re intelligent, able to handle a lot of information and use proper grammar. The collaborative nature of our relationship with Helplama has directly contributed to the success of our chat initiatives at large. The impact is very high and the cost is very reasonable.”

Sam Dean

CEO, PlugYourHoles

 

”Helplama has been great. It’s wonderful to have someone available to customers when we’re not in the office. Customers have instant answers, which means that they don’t have to go looking at my competitors.”

Jackie

Customer Service Manager, Vitaly Design

 

Helplama’s setup process was Effortless! The agents were able to use provided responses to reply to any customer inquiries. They were great at handing off the inquiry if it was outside of their script. Agents were friendly and warm, they did not sound robotic or unwilling to help.”