Customer Service Outsourcing Starts
At just $399/M
Outsourced customer support that feels like having your remote customer service team.
We provide specialized customer service outsourcing for small businesses and manage &
enhance their customer support as they scale. Hiring an in-house customer support team is
not an easy task, can be expensive, and inconvenient, as your employees most likely can’t
serve your customers 24×7. So, outsourcing customer service would be an affordable and
smart idea for your small business.
Calculate Cost Now!
What channels do you require assistance with?
Why Outsource Customer Support to Helplama?
Live Chat, Email, Social Media, and more – View every customer interaction on a single screen
US-Based Customer
Service Outsourcing
We don’t get your customer support outsourced to foreign customer support agents as the accent, tone, verbiage, and culture change from one country to another. As a US-based customer support agency, we find US-based Call Center Agents for your business.
Pay As You Go
Answering Service
If you run a small business, you might not be receiving a high volume of calls to answer. Helplama provides pay per call answering services where you pay as per the call volume. Our pay per call answering service starts as low as 70 cents per minute.
Outsource Help Desk Support Services
Help desk outsourcing is one way we will help your employees and customers with troubleshooting technical issues or facilitating solutions to known problems. Use our help desk outsourcing support service to provide real-time support to your customers.
More Reasons to Choose Helplama!
Unlock more value with Helplama’s tailored support solutions for a better customer experience.
A Global Outsource Customer Service Company
No matter, where your business is located, we have a large network and can easily find local customer support agents with relevant experience in your domain. We are very transparent in our procedure of allotting an agent. Talk to us to know more.
Best Outsourcing Customer Support Cost
Outsource customer service in the USA to Helplama for efficient and personalized solutions. Elevate your customer experience with our expertise.
Small Business Oriented Outsourced Customer Care
No matter how much your customer support volume is. you'll get the dedication you deserve and pay for. Outsource customer service to Helplama and get support totally dedicated to your business unlike many service providers assigning a dozen businesses to one agent
Customer Support Outsourcing Services Provided by Helplama
Helplama can serve your customers over a variety of channels, providing them with an integrated omnichannel customer support experience.
Live Chat Support
Hire dedicated local live chat agents with expertise in your domain to engage your customers and answer their queries and concerns in real-time.
Email Support
Best-in-class email support services backed by specialized agents with specific skills to fulfill your business’s email support needs.
E-commerce Support
We absolutely specialize in providing customer support to e-commerce businesses. Our dedicated agents know how various e-commerce models work, providing a great customer experience to your shoppers.
Phone Support
Pay as you go telephone answering services with the appropriate tone, accent, verbiage, and cultural background to cater to your customers’ specific needs.
No Need To Change Your Customer Service Software
With Helplama, you don’t need to worry about changing your helpdesk software. We specialize our customer service professionals to use all the industry-approved customer service software. So we will use the same helpdesk software you are already using.
It feels like having your own remote team
Being a third-party customer service provider with a decade of experience in customer service, we have built strong recruitment processes and a team that filters through 100s of agents daily. This is something hard to build for a small business.
We provide you with uber talented people
We procure talented agents based throughout the US and specialize to customize customer service interactions and provide your customers with a personalized experience.
We train them as per YOUR store
To make sure that the customer service provided to your customers is not devoid of your brand’s voice, we train them based on YOUR previous customer service interactions.
We train them as per YOUR store
To make sure that the customer service provided to your customers is not devoid of your brand’s voice, we train them based on YOUR previous customer service interactions.
We test them on YOUR chats
To make sure that the customer service provided to your customers is not devoid of your brand’s voice, we train them based on YOUR previous customer service interactions.
Still unsatisfied?
We provide a 100% money-back guarantee, ensuring you zero-risk services.
Still unsatisfied?
We provide a 100% money-back guarantee, ensuring you zero-risk services
What’s more?
How to Outsource Customer Service The Right Way?
Why do you want to outsource customer service? What is your motivation for outsourcing? It can be for cost reduction, 24/7 support, improvement in NPS, better coverage, or access to modern tools and processes, etc. At the end of the day, you want your customers to be happy and get their concerns and questions answered effectively and quickly. Knowing what you need and what you want successful customer operations to look like would significantly help you find the ideal outsourcing partner.
If your customers ask repetitive questions and answering them does not require a degree of expertise, definitely outsource customer service. For instance, if you run an e-commerce store, you can train customer support agents to handle customer concerns like delayed delivery, cancelled orders, returns, refunds, etc. But if you are a professional, say a doctor or attorney at law, you should go for answering or appointment booking services only. In other words, if your customers do not need your personalized attention, go for outsourcing.
After you’re done identify your needs and what you want out of outsourced customer support, you should create a RPF and ask potential outsourcing partners to fill it out. A “request for proposal” is a formal document consisting a variety of questions you ask the outsourcing provider to know them better and help them recognize your outsourcing needs. Check out this step-by-step guide to create an outsourcing RPF and various templates.
Create an outsourcing RPF
Cost reduction is reported as the most common reason, with 70% of companies considering outsourcing customer service. That’s why businesses generally get attracted to offshore outsourcing agencies that offer outsourced customer support at low costs. But it also comes with the risk of poor customer service experiences as offshore agents do not speak the native language and present the risk of failing to appease your customer concerns. We suggest that you hire US-based customer service agents with an appropriate tone and verbiage.
Brand voice is the personality your brand portrays through all of its communications. Customer support agents represent your brand, and the way they interact with your customers affects your brand voice. Create a guideline for agents so that their voice and tone are not devoid of your brand. Check out this brand voice template for example.
Brand voice template
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