Elevate Your Amazon Customer Service With Helplama

Your Trusted Partner for Outsourcing Customer Support on Amazon

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Why Choose Helplama

Are you struggling to keep up with the demands of providing top-notch customer service on Amazon? Helplama is here to help! As a dedicated customer service outsourcing company, we specialize in optimizing your Amazon support operations, ensuring your customers receive exceptional service, while you focus on growing your business.

The Helplama Advantages

Expertise

Our team consists of seasoned professionals with extensive experience in Amazon customer service.

Scalability

We adapt to your business needs, whether you're a small seller or an established brand.

Cost-Efficiency

Save on overhead costs and get more value with our cost-effective outsourcing solutions.

24/7 Availability

At Provide round-the-clock support to your customers, enhancing their experience.

Multilingual Support

Reach a global audience with our multi-language support options.

Data Security

Rest easy knowing your customer data is handled with the utmost confidentiality and compliance.

Guaranteed 3P Response Times

Improve Amazon Rankings

Amazon tracks the response times sellers are delivering and a lot of sellers loose rankings due to delayed response. We will help you retain the rankings.

Responses 7 Days Per Week

We will setup an infrastructure for you to guarantee the responses within the timeline you need, even during weekends.

Tailored Customer Service Solutions

Amazon Product Inquiries

Addressing product-related questions, reviews, and recommendations.

Order Management

Handling order tracking, cancellations, and modifications.

Returns And Refunds

Streamlining the returns process to maintain customer satisfaction.

Technical Support

Resolving technical issues and providing troubleshooting assistance.

Account Management

Assisting customers with account setup, login issues, and security concerns.

Seamless Integration With Your Amazon Business

Consultation

We’ll conduct a thorough assessment of your customer service needs and goals.

Customization

Customization

Tailor a customer service strategy that aligns with your brand and customer expectations

Tailor a customer service strategy that aligns with your brand and customer expectations

Integration

Our team seamlessly integrates with your existing systems and processes.

Ongoing Optimization

Ongoing Optimization

We continuously refine our approach to ensure optimal results.

We continuously refine our approach to ensure optimal results.

Ready To Elevate Your Amazon Customer Service?

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Client Testimonials

Our chat efforts in general now have a hand in at least 30% of all conversions and Helplama is responsible for 30-40 hours of additional chat coverage each week. Helplama’s chatters are definitely superior to what we’re paying them. They’re intelligent, able to handle a lot of information and use proper grammar. The collaborative nature of our relationship with Helplama has directly contributed to the success of our chat initiatives at large. The impact is very high and the cost is very reasonable.
Alex Back
Alex BackOperations Manager
Helplama has been great. It’s wonderful to have someone available to customers when we’re not in the office. Customers have instant answers, which means that they don’t have to go looking at my competitors.
Sam Dean
Sam DeanCEO, PlugYourHoles
Helplama’s setup process was Effortless! The agents were able to use provided responses to reply to any customer inquiries. They were great at handing off the inquiry if it was outside of their script. Agents were friendly and warm, they did not sound robotic or unwilling to help.
Jackie
JackieCustomer Service Manager, Vitaly Design
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