HELPLAMA

Turn Your Customers Into Influencers Like Never Before..!

Analyze customer journey, create automations depending on where they are on the journey and collect user generated content when they’re most likely to give you a shoutout.

Zero Risk Trial!

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NPS

20

Your NPS is lower than average

Average NPS Score This Week

Instagram ShoutOuts

89

Your Instagram shoutouts can be optimized further

Instagram Shoutouts This Week

Repeat Orders

20

Your percentage of repeat orders is significantly smaller than recommended

Percentage of Repeat Orders This Week

Referral Orders

15

We really need to supercharge your referrals

Number of Referral Orders This Week

Products Number NPS Instagram Shoutouts Referral Orders
1 69 16 5
2 57 11 4

A Single Solution For Referrals And Affiliates

  • Generate Affiliate Links
  • Affiliate Sign Up Portal
  • Ability To Crate Variety Of Offers
  • Tiered Referral Program
  • Discount, Cash, Points Or Timed Offers
  • Fully Managed Referral Program

Asking For Referrals Usually DOES NOT Work But…

The traditional referral rate is JUST 2%. This means customers do not like giving referrals.

For users who do not feel comfortable advertising about products on their social media, our content platform helps make it easier for them to produce real content on your industry, come across as industry-experts and discreetly position your product.

We suggest keywords, help them produce content and then, we help them share their content on social media, Reddit, Youtube and even rank it on Google.

When Asking For Referrals, Timing Is The Key

One of the reasons referral programs FAIL miserably is that they create too much noise for all of their customers.

Ask for referrals too many times and you come across as needy..

There is a much better way..!

Our smart AI enabled algorithm finds unique touch points where your customers report exceptional happiness and then chooses to target them for referrals. This boosts referral rates like nothing else.

Would any of the following help grow your business?

Deep Analysis

Is your warehouse sticking to your fulfillment timelines?

Is the shipping company delaying too many orders? Can you find a better one?

Are your customer service policies obliterating customer happiness and referrals?

Which product results in the greatest customer happiness?

Which product sees the most warranty issues?

Is there a certain geography where you're facing more issues than average

24/7 Automated Monitoring

Setup automatic alerts for customers if their order is delayed in fulfillment. Proactively suggest resoluitions.

Proactively inform customers if the shipping company has delayed/lost their order.

Setup automatic operational alerts for yourself. Too many orders stuck in fulfillment this week?

Would any of the following help grow your business?

Automated Sentiment Monitoring

Automatically measure customer sentiments after key interactions, order delivery or great customer service!

Customers receive a text and an email 5 days after receiving their order....all automated!

Automatically reward the customers with the highest NPS scores.

Generate and Measure Referrals

Ask for referrals automatically when a customer reports exceptional happiness with your product or service.

Entirely automated and managed refferal process.

Measure the referrals. See if your generous customer service policies increase revenue.

Analyze Your Operations in Detail

Which product cateogory sees the most quality issues, is UPS faster or FedEx or, which product generates the most referrals...analyze everything in detail!

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Continous Monitoring: Setup Operational Alerts

Worried about not having complete visibility into your operations? Helplama's daily monitoring system alerts you immediately whenever something goes wrong.

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The World's First Proactive Customer Support Platform

Helplama continously monitors your operations and automatically reaches out to them if the product is out of stock or the order is delayed in transit.

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Measure Customer Sentiment

Configure our platform to reach out to your customers at the opportune moment to get their feedback.

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Generate Referrals

Referrals don't work...but they do if you ask for them at the right time. Turn customer support into a referral generating machine. Target customers with positive sentiment.

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Create Customer Segments You Wish to Target

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The Free

$0/month

Referral Management

  • Create Rewards (Cash, Discount or Points)
  • Advocate Sign Up Page
  • Referral Order Tracking
  • Fraud Prevention
  • Customized Emails
  • Analytics

Affiliate Management

  • Custom affiliate links
  • Affiliate order tracking
  • Payout management

The Marketer

$99/ month
  • Everything in The Free
  • A/B Testing of Referral Strategies
  • Customer Sentiment Analysis (NPS)
  • Loyalty Program Management

The Master

$349/month
  • Everything in The Marketer
  • Automate Referral Outreach After Key Events Like Order Delivery, Social Media Shoutout Or Customer Support Interaction
  • Segmentation and Analysis of Customer Service Tickets, Orders And Customers
  • Setup 24x7 Operational Monitoring And Automated Pro-Active Customer Support
  • Deep Operations Analytics Suite And Custom Analytics
  • Tiered Referral + Loyalty Program
  • Ad Tracking

The Fully Managed

$999/month
  • Everything in The Master
  • Dedicated Account Manager
  • Priority Support
  • Consultation on Strategies
  • Monthly Customer Segmentation Reports Created By Our Data Science Team