5 Proven Voice Customer Support Center Best Practices for Amazing Customer Experience
83% of customers still associate the idea of customer support with speaking with an agent over the phone. This was discovered in a recent study carried out by Verint Systems, Inc. “Speaking to someone” is always easier for issues that may be as simple as changing a...
5 Proven Tips to Manage your Customer Support Tickets Effectively
Would you say you are satisfied with the ticket resolution time of your support team? If yes, the CSat and Net Promoter Scores for your brand are more than likely to be high. After all, there is a direct correlation between ticket response time and customer...
The Human Touch: How to Add Warmth & Connection to Your Customer Support?
The key to great customer service is making customers feel valued. Rather than using scripted lines, it is about being genuinely engaged with customers and going out of your way to assist them. This is easier said than done, though. Experts say that there is no...
7 Efficient Ways To Reduce Customer Service Response Time
One of the cardinal rules of good customer service is responding to customers as fast as possible. It sets the tone for the rest of the conversation and can boost the overall productivity of your customer support team. No wonder, response time is a metric that is...Outsource Your Customer Support To the Experts!
