9 Customer Service Response Templates for Tricky Scenarios
62% of companies do not respond to customer service emails and of those that are answered, 27% of them have the wrong response. It is why customer service response templates are crucial. They help shorten response time and ensure that even first-timers have the correct answer. More than that, response templates guarantee that when a […]
Understanding Customer Service Requirements for Small Businesses
Achieving customer delight is rarely a linear process. It requires commitment and the ability to adapt processes and systems over a period of time. Why? Customers come in all shapes and sizes. The classic one size fits all approach is a recipe for failure. Over the years, great customer service has gone from meeting basic […]
Outsource Customer Support: 5 Key Reasons for Your Business
To an online store owner, the decision to outsource customer support may seem like a no-brainer given the time and cost advantages it has to offer. However, think about this for a minute…what if your outsourcing vendor came aboard ship as a partner, an integral part of your team – a Director of Customer Service, […]
Can Outsourced Voice Support Delight Customers, Align with Brand? Learn How!
The debate over outsourced customer support operations has been convincingly settled in its favor. The cost advantage of outsourcing to a specialist call center – with core competence in building and scaling voice support teams – is undeniable to an online store owner. This is because online businesses rarely have the bandwidth to invest in […]
9 Key Factors To Consider When Choosing Outsourced Customer Support Service
Quality customer support can help online stores and small businesses differentiate themselves from the competition. Given the high cost of hiring and training an in-house customer support team, many online entrepreneurs are considering how to outsource customer service without compromising on quality. The average product life cycles of some e-commerce products can make it difficult […]
Why Outsource Customer Support: A Definitive Guide
The decision to outsource customer support comes into picture when you realize that the needs of your customers are escalating exponentially. Either the inbound volume of your customers’ queries start overflowing or you miss out on time due to a void in customer engagement past the working hours. Hence, you can miss a huge chunk […]