Why Omni-Channel Customer Feedback Can Make (or Break!) Things For Your Business
Oftentimes, businesses can end up being completely deaf and blind to their customer pain points. Why does that happen, one might ask? It happens because more and more, it is the technology (or business processes) that end up interacting with the customers and...
Tried and Tested Strategies to Build an Online Customer Community
What if you had a loyal band of customers that preferred to buy almost exclusively from your online store? You probably think we’re too optimistic or even delusional! However, the biggest e-commerce brands like Sephora and eBay have managed to do just that. They have...
5 Key Signs That Your Customer Success Programs Are Working
Maintaining a high level of customer satisfaction is hard work. No wonder, many businesses struggle to retain their hard-won customers even as the cost of customer acquisition is steadily increasing. With the coronavirus pandemic profoundly altering customer behavior,...
The Future of Customer Loyalty Programs Post COVID-19
The profound shift in customer buying behavior triggered by COVID-19 is expected to have a lasting impact on the fortunes of brands across the world. While e-commerce stores witnessed a surge in business as entire nations went into lockdown, customers have been more...
How to Leverage Email Tracking to Provide a Great Customer Experience
As a marketing channel, email has received more than its fair share of flak for being too easy to ignore and be regarded as spam. However, it remains one of the most effective ways of driving customer engagement and repeat sales. Targeted email campaigns can be...Outsource Your Customer Support To the Experts!
