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Save Time and Money by Automating Your Customer Support

Save Time and Money by Automating Your Customer Support

Customer Success, Customer Support

It is a well-known fact that customers do not like to be kept waiting. According to international research firm Valero, more than 60% of customers hang up if they are kept on hold for more than 2 minutes. In today’s competitive market, it does not take too long for...
eCommerce Customer Relationship Management: How CRM software can help you level up!

eCommerce Customer Relationship Management: How CRM software can help you level up!

Customer Retention, Customer Success, Customer Support, E-commerce

You probably have heard of Customer Relationship Management in e-commerce already. Most of the companies assume it’s important. In fact, 65% of companies use a CRM system according to Salesforce. That’s because using a CRM system/software simplifies the process...
3 Powerful Customer Satisfaction Questions for your CSAT Surveys!

3 Powerful Customer Satisfaction Questions for your CSAT Surveys!

Customer Success, Customer Support, E-commerce

CSAT score at its lowest in two quarters? It’s time to get some first–hand feedback to know what you could be doing better. You know the drill: choose one of the many survey templates you created years ago, click ‘send’, and off they go. So far, so good. However, if...
7 Key Ways to Measure Customer Satisfaction [Tried and Tested]

7 Key Ways to Measure Customer Satisfaction [Tried and Tested]

Customer Success, E-commerce

Customer satisfaction – One of the key factors that contribute to customer retention. As per research, 70% of companies say it’s cheaper to retain a customer than acquire one. So, making sure that your customers are satisfied and retained is better than spending...
Top 5 Reasons Why Chatbots Fail and How to Prevent Chatbot Failure

Top 5 Reasons Why Chatbots Fail and How to Prevent Chatbot Failure

Customer Success, Customer Support

Chatbots are defined as software agents that rely on natural language processing and interact through a chat interface. Due to important advancements in machine learning and AI technology, chatbots are increasingly transforming the way we interact with software,...
Top 5 Drift Alternatives & Competitors in 2022

Top 5 Drift Alternatives & Competitors in 2022

Customer Loyalty, Customer Retention, Customer Success, Customer Support, E-commerce, Uncategorized

With live chat accounting for a 40% increase in conversion rates, and chatbots generating 35-40% response rates, it is clear that both these features can do wonders for your business! Drift is a platform that many businesses use, particularly for live chat and...
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