Customer Success, Customer Support
It is a well-known fact that customers do not like to be kept waiting. According to international research firm Valero, more than 60% of customers hang up if they are kept on hold for more than 2 minutes. In today’s competitive market, it does not take too long for...
Customer Retention, Customer Success, Customer Support, E-commerce
You probably have heard of Customer Relationship Management in e-commerce already. Most of the companies assume it’s important. In fact, 65% of companies use a CRM system according to Salesforce. That’s because using a CRM system/software simplifies the process...
Customer Success, Customer Support, E-commerce
CSAT score at its lowest in two quarters? It’s time to get some first–hand feedback to know what you could be doing better. You know the drill: choose one of the many survey templates you created years ago, click ‘send’, and off they go. So far, so good. However, if...
![7 Key Ways to Measure Customer Satisfaction [Tried and Tested]](https://helplama.com/wp-content/uploads/2020/05/measuring-customer-satisfaction.png)
Customer Success, E-commerce
Customer satisfaction – One of the key factors that contribute to customer retention. As per research, 70% of companies say it’s cheaper to retain a customer than acquire one. So, making sure that your customers are satisfied and retained is better than spending...
Customer Success, Customer Support
Chatbots are defined as software agents that rely on natural language processing and interact through a chat interface. Due to important advancements in machine learning and AI technology, chatbots are increasingly transforming the way we interact with software,...
Customer Loyalty, Customer Retention, Customer Success, Customer Support, E-commerce, Uncategorized
With live chat accounting for a 40% increase in conversion rates, and chatbots generating 35-40% response rates, it is clear that both these features can do wonders for your business! Drift is a platform that many businesses use, particularly for live chat and...
