Fast Food Customer Service: Five Tips to Enhance The Customer Experience
Welcome to the world of food customer service, where satisfaction meets flavor! In this guide, we’ll unveil five essential tips to elevate the customer experience in the fast-paced realm of fast food. In case you’re a restaurant owner or a dedicated staff member, these insights will help you leave a lasting impression on every hungry […]
Enhancing Restaurant Customer Service: 10 Ideas To Foster Loyal Guests In 2023
Welcome to the future of customer service for restaurants in 2023! Discover 10 innovative ideas to nurture guests’ loyalty through unparalleled dining experiences and exceptional service. Elevate your restaurant’s success with these cutting-edge strategies. Table of Contents: Fulfilling Customer Desires Ideas to Foster Loyal Guests The Restaurant Owner’s Role in Customer Service Driving Sales with […]
Save Time and Money by Automating Your Customer Support
It is a well-known fact that customers do not like to be kept waiting. According to international research firm Valero, more than 60% of customers hang up if they are kept on hold for more than 2 minutes. In today’s competitive market, it does not take too long for dissatisfied customers to switch to other […]
eCommerce Customer Relationship Management: How CRM software can help you level up!
You probably have heard of Customer Relationship Management in e-commerce already. Most of the companies assume it’s important. In fact, 65% of companies use a CRM system according to Salesforce. That’s because using a CRM system/software simplifies the process of customer interaction and other customer relationship management tasks. So it is a no-brainer that you […]
3 Powerful Customer Satisfaction Questions for your CSAT Surveys!
CSAT score at its lowest in two quarters? It’s time to get some first–hand feedback to know what you could be doing better. You know the drill: choose one of the many survey templates you created years ago, click ‘send’, and off they go. So far, so good. However, if the response isn’t as great […]
7 Key Ways to Measure Customer Satisfaction [Tried and Tested]
Customer satisfaction – One of the key factors that contribute to customer retention. As per research, 70% of companies say it’s cheaper to retain a customer than acquire one. So, making sure that your customers are satisfied and retained is better than spending your hard-earned money to acquire new ones. But as customer satisfaction is […]
Top 5 Reasons Why Chatbots Fail and How to Prevent Chatbot Failure
Chatbots are defined as software agents that rely on natural language processing and interact through a chat interface. Due to important advancements in machine learning and AI technology, chatbots are increasingly transforming the way we interact with software, providing a great opportunity for businesses, small or big, to automate their customer support. The top industries […]
Top 5 Drift Alternatives & Competitors in 2022
With live chat accounting for a 40% increase in conversion rates, and chatbots generating 35-40% response rates, it is clear that both these features can do wonders for your business! Drift is a platform that many businesses use, particularly for live chat and chatbots. Nevertheless, many businesses are now looking for Drift alternatives mainly due […]
Top 10 Whatfix Alternatives Of 2022
Your employees are the public face of your company. As a result, employee onboarding and training are critical factors. In fact, companies that invest in employee training profit by 21% more. For the same reason, many businesses use a “Digital Adoption Platform” to accomplish this. Whatfix is one such platform, allowing businesses to onboard, train, […]
Top 10 Freshchat Alternatives & Competitors in 2022
In today’s fast-paced world, consumers expect brands to respond quickly. That is why, regardless of size, businesses choose live chat. Furthermore, the global average customer satisfaction rating for live chat is 83.1%. Freshchat (renamed Freshdesk Messaging) is a well-known live chat software that is used by many businesses. Although this platform is appropriate for your […]