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How Should Your Customer Success Approach Evolve to Tackle the Current and Future Crises
With the world in the grip of arguably the worst crisis in modern history, the resilience and adaptability of businesses – and customer success teams – is being put to the test. Given the inevitable delivery delays and disruptions, customers are likely to feel...
Customer Success Strategies That Truly Work For your E-commerce Store
The E-commerce industry is scaling at a rapid pace. New brands are taking over the market by storm, and newer technology and innovations are changing the horizon of how businesses are being done. This is also scaling the competition between rival brands. With so many...
5 Ways Customer Satisfaction Correlates with Business Results
Whether you are a new e-commerce brand or have a few years of experience to your name, one of the tried and tested ways you can boost sales is by providing great customer service. Typically, business owners have their hands full taking care of everything from sourcing...
Measuring Customer Satisfaction 101: NPS vs CSAT vs CES vs Repeat Rate
For brands eager to grow, measuring customer satisfaction is vital. The cost of customer acquisition has increased substantially while the average lifetime value has declined. According to Marketing Metrics, the probability of selling to an existing customer is 60-70%...
COVID-19 and Digital Economy
...Outsource Your Customer Support To the Experts!
