Top 5 Drift Alternatives & Competitors in 2022
With live chat accounting for a 40% increase in conversion rates, and chatbots generating 35-40% response rates, it is clear that both these features can do wonders for your business! Drift is a platform that many businesses use, particularly for live chat and chatbots. Nevertheless, many businesses are now looking for Drift alternatives mainly due […]
Top 10 Whatfix Alternatives Of 2022
Your employees are the public face of your company. As a result, employee onboarding and training are critical factors. In fact, companies that invest in employee training profit by 21% more. For the same reason, many businesses use a “Digital Adoption Platform” to accomplish this. Whatfix is one such platform, allowing businesses to onboard, train, […]
Top 10 Freshchat Alternatives & Competitors in 2022
In today’s fast-paced world, consumers expect brands to respond quickly. That is why, regardless of size, businesses choose live chat. Furthermore, the global average customer satisfaction rating for live chat is 83.1%. Freshchat (renamed Freshdesk Messaging) is a well-known live chat software that is used by many businesses. Although this platform is appropriate for your […]
Top 11 Zendesk Support Suite Alternatives & Competitors
When it comes to customer service solutions for your business, Zendesk is one of the names you may have heard, and why not? Because according to Datanyze, Zendesk holds approximately 80% minimum share in the helpdesk software market. However, Zendesk has some shortcomings in terms of usability and features. Because of its complexity, it is […]
Top 10 Tidio Alternatives & Competitors in 2022
Are you in search of Tidio alternatives? With its native integration with e-commerce platforms, Tidio is a significant customer service tool that offers features of both chatbot and live chat. However, many businesses find it insufficient, owing to a lack of a knowledge base and constant upkeep. Many Tidio alternatives have sprung up for the […]
Top 7 Stonly Software Alternatives with Pricing Comparison
8 out of 10 users say they deleted an app because they didn’t understand how to use it. Customer onboarding is clearly an important stage in a user’s lifecycle. With rising customer expectations, your customer onboarding process must be effective in welcoming and educating new customers. Thankfully, there are several tools to help you make […]
Why is Professionalism Important in Customer Service?
“You never get a second chance to make a first impression.” – Will Rogers Employees who provide customer service should be considered the “ frontline workers” of your company because they are the ones who are most likely to make the first impression in the minds of your customers. First impressions last but in some […]
30 Personalization Stats That Every B2B Marketer Should Know!
If you are still using the same marketing copy to target all of your customers, then you might end up losing them to your competitors who are implementing personalized marketing. Today’s consumers want companies to provide an exceptional customer service experience keeping their priorities, preferences, and customer journey in the mind. Personalization is one of […]
Customer Success Metrics For SaaS Companies
Amidst the pandemic challenges, understanding customer success metrics for SaaS becomes vital in navigating the business landscape. According to Smartkarrot, “84% of people say that customer success will go to offense mode from defense mode in the next 2 years.” The SaaS or Software-as-a-service companies have also gone through the same issue. What if we […]
Customer Engagement Model: How To Build One For Your Business?
If you are a small business owner, you might be focused on increasing your reach and getting newer customers, which is very crucial. But can also drain your wallet! That’s because getting new customers can be 5 times more expensive than retaining a current one. Moreover, the current business world is flooded with similar products […]