Top 11 Zendesk Support Suite Alternatives & Competitors
When it comes to customer service solutions for your business, Zendesk is one of the names you may have heard, and why not? Because according to Datanyze, Zendesk holds approximately 80% minimum share in the helpdesk software market. However, Zendesk has some shortcomings in terms of usability and features. Because of its complexity, it is […]
Top 10 Tidio Alternatives & Competitors in 2022
Are you in search of Tidio alternatives? With its native integration with e-commerce platforms, Tidio is a significant customer service tool that offers features of both chatbot and live chat. However, many businesses find it insufficient, owing to a lack of a knowledge base and constant upkeep. Many Tidio alternatives have sprung up for the […]
Best Atlassian Confluence Alternatives & Competitors in 2022
Atlassian Confluence is one of the most popular knowledge management and collaboration tools available, and for good reason. Atlassian Confluence offers a comprehensive suite of team onboarding and support tools to assist your team in connecting with your customers. But, like any other tool, Confluence isn’t for everyone, and there are plenty of sophisticated and […]
Top 7 Stonly Software Alternatives with Pricing Comparison
8 out of 10 users say they deleted an app because they didn’t understand how to use it. Customer onboarding is clearly an important stage in a user’s lifecycle. With rising customer expectations, your customer onboarding process must be effective in welcoming and educating new customers. Thankfully, there are several tools to help you make […]
Importance of Customer Perception & How to Track It
In the customer-centric era, every feedback and review can make or break your brand’s reputation. That is why small businesses need to invest time in actively understanding customer behavior and make effective strategies for improving their brand’s perception, acquisition, and retention. If you are not putting customers first, you are putting your business at risk. […]
Top 7 B2B E-commerce Best Practices in 2022
B2B e-commerce is much more than just selling products and services. It’s also about understanding customer needs and fulfilling their expectations throughout their customer journey. In fact, in our survey, 85% of consumers said they want brands to exceed their expectations across their entire customer journey, and not just while purchasing with them. So, for […]
Why is Professionalism Important in Customer Service?
“You never get a second chance to make a first impression.” – Will Rogers Employees who provide customer service should be considered the “ frontline workers” of your company because they are the ones who are most likely to make the first impression in the minds of your customers. First impressions last but in some […]
How Managed E-commerce Services Can Help Your Business Grow in 2022
According to Wpforms, There are an estimated 12 million – 24 million eCommerce sites across the entire globe, with more and more being created every single day. So it can be really tough for you to compete. Nevertheless, good customer service can help you put a leg up on the competition. In fact, 89% of […]
Top 10 Product Review Apps for Shopify in 2022
One of the most challenging aspects of managing a Shopify store is building trust with your customers. Customers in today’s digital world look for information on brands and products that they can trust before making a purchase. In fact: 90% of consumers read online reviews before making a purchase. 66% of consumers stated that online […]
AI Helpdesk Software: Why is it Critical for Customer Experience?
There’s no doubt that providing a positive customer experience is quite crucial. In fact, according to Forbes, “86% of buyers will pay more for great customer experience.” Sometimes manually managing all your daily business operations and customer support requests can become a bit overwhelming. This is where helpdesk AI software can relieve a significant load […]