6 Best Free Live Chat Software in 2022 [Tried & Tested]


Live chat works!  According to PalDesk, it has a 73% customer satisfaction rate. The reason is customers can easily get on with other tasks while chatting with an agent. Besides, chats are usually much more to the point than a phone call.  For an e-commerce business, live chat is a great way to provide instant […]

Top 5 Reasons Why Chatbots Fail and How to Prevent Chatbot Failure

Why chatbots fail?

Chatbots are defined as software agents that rely on natural language processing and interact through a chat interface. Due to important advancements in machine learning and AI technology, chatbots are increasingly transforming the way we interact with software, providing a great opportunity for businesses, small or big, to automate their customer support. The top industries […]

Best Ways To Hire Outsourced Live Chat Agents

Best ways to outsource live chats

Through the years, Live chat has evolved from an optional luxury to an immediate necessity for an eCommerce business. Given the efforts contributed towards its advancement and innovation, the live chat feature has become so indispensable that its exclusion from an online business prevents 77% of customers from making a purchase. Exclusion of Live Chat […]

7 Stats That Prove ‘Live Chat’ is The New Frontier of Customer Service

Live Chat Statistics Trends Facts

Do you provide ‘live chat’ as a customer support channel to your customers? If not, you should. Live chat as customer support seems to be the new trend. Not only because it’s convenient and economically cheaper than other support channels, but live chat also results in higher customer satisfaction rates. A significant proportion – 73% […]

How to Manage Your Customer Agents Remotely?


Businesses around the world have been forced to adapt to remote working due to the unprecedented disruption caused by COVID-19. On the brighter side, the pandemic has given businesses an opportunity to test and implement new strategies that will certainly have a profound impact on how they operate in the future. Customer support has long […]

7 Efficient Ways To Reduce Customer Service Response Time


One of the cardinal rules of good customer service is responding to customers as fast as possible. It sets the tone for the rest of the conversation and can boost the overall productivity of your customer support team. No wonder, response time is a metric that is closely tracked by business owners. Slow response time […]

8 Qualities of Exceptional Customer Support


What makes customer support truly exceptional? Some companies like Salesforce define exceptional service as “building relationships with customers” while others prefer the term “proactive service”. In fact, businesses worldwide are spending a lot of time and money to codify the essential elements of exceptional customer support in a bid to gain an edge over the […]

5 Ways Customer Satisfaction Correlates with Business Results


Whether you are a new e-commerce brand or have a few years of experience to your name, one of the tried and tested ways you can boost sales is by providing great customer service. Typically, business owners have their hands full taking care of everything from sourcing products to handling marketing. It is easy for […]

Thinking of Outsourcing Customer Support? Here’s why it could be your Smart Move!


Quality – the word sums up the stream of thoughts most business owners have in mind when they consider outsourcing customer support today. Many would even rank it above the equally pressing cost factor. Why? Poor service has emerged as one of the biggest challenges that almost all businesses face today. NewVoiceMedia found that 39% […]

Outsource Customer Support: 5 Key Reasons for Your Business


To an online store owner, the decision to outsource customer support may seem like a no-brainer given the time and cost advantages it has to offer. However, think about this for a minute…what if your outsourcing vendor came aboard ship as a partner, an integral part of your team – a Director of Customer Service, […]