6 Best Free Live Chat Software in 2022 [Tried & Tested]

Customer Support

Live chat works!  According to PalDesk, it has a 73% customer satisfaction rate. The reason is customers can easily get on with other tasks while chatting with an agent. Besides, chats are usually much more to the point than a phone call.  For an e-commerce business,...

Top 5 Reasons Why Chatbots Fail and How to Prevent Chatbot Failure

Customer Success, Customer Support

Chatbots are defined as software agents that rely on natural language processing and interact through a chat interface. Due to important advancements in machine learning and AI technology, chatbots are increasingly transforming the way we interact with software,...

Best Ways To Hire Outsourced Live Chat Agents

Customer Support

Through the years, Live chat has evolved from an optional luxury to an immediate necessity for an eCommerce business. Given the efforts contributed towards its advancement and innovation, the live chat feature has become so indispensable that its exclusion from an...

7 Stats That Prove ‘Live Chat’ is The New Frontier of Customer Service

Customer Support

Do you provide ‘live chat’ as a customer support channel to your customers? If not, you should. Live chat as customer support seems to be the new trend. Not only because it’s convenient and economically cheaper than other support channels, but live chat also results...

How to Manage Your Service Agents Remotely?

Customer Support

Businesses around the world have been forced to adapt to remote working due to the unprecedented disruption caused by COVID-19. On the brighter side, the pandemic has given businesses an opportunity to test and implement new strategies that will certainly have a...