How to Manage Your Service Agents Remotely?

How to Manage Your Service Agents Remotely?

Businesses around the world have been forced to adapt to remote working due to the unprecedented disruption caused by COVID-19. On the brighter side, the pandemic has given businesses an opportunity to test and implement new strategies that will certainly have a...
8 Qualities of Exceptional Customer Support

8 Qualities of Exceptional Customer Support

What makes customer support truly exceptional? Some companies like Salesforce define exceptional service as “building relationships with customers” while others prefer the term “proactive service”. In fact, businesses worldwide are spending a lot of time and money to...