13 Pro Tips to Enhance Post-Purchase Customer Experience in 2022
Post-purchase customer experience is a thing that you should prioritize over customer acquisition. That’s because 41% of revenue in the US comes from repeat purchases[1] that are driven by a great post-purchase customer experience. In this guide, you will learn 13...
9 Customer Service Response Templates for Tricky Scenarios
62% of companies do not respond to customer service emails and of those that are answered, 27% of them have the wrong response. It is why customer service response templates are crucial. They help shorten response time and ensure that even first-timers have the...
How to Calculate the Real Cost of Customer Support
Thinking about scaling up your customer support team? While this is a great decision, there might be a number of things on your mind. From setting up the infrastructure to hiring agents, your decision will likely be based on a number of different metrics, both long...
5 Common Customer Service Challenges and How to Overcome Them
Shrinking budgets and inefficient customer support processes present significant challenges to online businesses today. The traditional idea that customer support is a ‘cost center’ makes it hard for them to justify continued spending on customer support. However, the...Outsource Your Customer Support To the Experts!
