7 Stats That Prove ‘Live Chat’ is The New Frontier of Customer Service
Do you provide ‘live chat’ as a customer support channel to your customers? If not, you should. Live chat as customer support seems to be the new trend. Not only because it’s convenient and economically cheaper than other support channels, but live chat also results...
What is Customer Effort Score (CES) and Why Should You Care?
“Dial 1 for customer service”. When a customer hears this on your IVR, they expect to be connected to an agent in a few seconds. However, if they have to choose from too many options, they may feel slightly annoyed. Our US consumer engagement survey revealed that 68%...
How to Virtualize Your Physical Customer Support Operations in 2021
The coronavirus pandemic has suddenly created one of the biggest shifts in how companies provide customer support. With offices being shut, they have had to adjust to remote working at short notice with their customers desperate for help. This has, in turn, thrown up...
Why Do You Need a Customer-Centric Marketing Strategy and How to Build One
The challenges of marketing to customers in the midst of a pandemic have been a catalyst for innovation. Customer churn is a growing trend that is driving businesses to dig deeper into customer data for answers. It is becoming increasingly clear that a great product...Outsource Your Customer Support To the Experts!
