How to Virtualize Your Physical Customer Support Operations in 2021
The coronavirus pandemic has suddenly created one of the biggest shifts in how companies provide customer support. With offices being shut, they have had to adjust to remote working at short notice with their customers desperate for help. This has, in turn, thrown up...
Why Do You Need a Customer-Centric Marketing Strategy and How to Build One
The challenges of marketing to customers in the midst of a pandemic have been a catalyst for innovation. Customer churn is a growing trend that is driving businesses to dig deeper into customer data for answers. It is becoming increasingly clear that a great product...
Customer Service Software: How to Find the Right Fit for Your Business
The software revolution is sweeping across the customer service industry in a big way. As businesses transition to omnichannel support, it was only a matter of time before customer support agents too got their hands on high-tech tools to do their jobs with. Thanks to...
5 Customer Service Tips Businesses Can’t Afford to Forget
Great customer service is like an invisible calling card that customers can instinctively read. Even if they haven’t brought from you before, online shoppers can form opinions about you based on what others are saying about you, both online and off. That is why...Outsource Your Customer Support To the Experts!
