Customer Retention, Customer Success
As a marketing channel, email has received more than its fair share of flak for being too easy to ignore and be regarded as spam. However, it remains one of the most effective ways of driving customer engagement and repeat sales. Targeted email campaigns can be...
Customer Retention, Customer Support
From checkout to the post-purchase experience, customer service has an important role to play in delivering your brand promise. After all, it is that one thing your competitors cannot replicate. Small businesses like online e-commerce stores are ideally placed to...
Customer Success, Customer Support
Retention, referrals, revenue – great customer service can help you reach your business goals faster than almost any other factor. Research has proven time and again that there is a direct correlation between customer satisfaction and loyalty. While most businesses...
Customer Success, Customer Support
Zoom and Google Hangouts have registered double-digit growth in downloads since lockdown was imposed in many parts of the world. There is greater awareness about remote collaboration tools among office workers, thanks to online courses, and businesses are tweaking...
