The Best Virtual Assistant Companies In The USA
In the ever-evolving landscape of modern business, virtual assistant companies have emerged as invaluable partners for organizations seeking streamlined efficiency and enhanced productivity. These adept professionals provide a diverse range of services, transforming the way tasks are managed and operations are conducted. In this article, we delve into the realm of virtual assistant companies in […]
Outsource Customer Service vs In-House: Pros & Cons
Adapt or perish is the mantra for businesses in the post-pandemic market environment. With customers demanding greater convenience and transparency, they are working hard to bring down response time and add new customer support channels, for example, video chat and social media. While this is a great move, many brands know that they need to […]
Why Contingency Plans Should be Part of Your Customer Service Policies?
Customer service agents worldwide must have heard the word ‘contingency plan’ quite often in 2020. Only this time, it wasn’t the usual fire safety drill but a global event that would change how they live and work forever. The COVID-19 pandemic triggered a wave of change that nobody could have anticipated – a rapid transition […]
Learn 6 Invaluable Customer Service Coaching Methods in Just 3 Minutes!
Customer support can be the difference between a struggling and a highly successful enterprise. In addition, customers increasingly judge brands by the level of customer support they offer. As a result, businesses need to focus on customer support almost as much as sales in today’s competitive market. But how do you ensure that your customer […]
Why Customer Service Should Be at the Core of Your Growth Strategy?
As the adoption of digital channels has skyrocketed, businesses that take time to listen to their customer’s needs and wants will be the ones to survive. However, when a brand is not meeting customers’ expectations, they may start feeling undervalued and quickly switch. That’s why you need a solid customer service strategy that aims to […]
4 Examples of Bad Customer Support You Should Avoid like a Plague
Going above and beyond the call of duty is a popular theme in many Hollywood flicks. In real life, too, random acts of kindness often make the headlines, like a cab driver tracking down the owner and returning a misplaced purse. Such stories provide a welcome break from the gloom surrounding the pandemic that has […]
4 Social Media Customer Service Tips to Help You Hit the Bullseye
At the peak of the pandemic, more than 3.9 billion people across the world were forced to stay indoors. In April 2020, more than 90 countries had shut down shops, offices, restaurants, and public transport systems, bringing entire cities to a standstill. Research shows that this contributed to a 55% increase in social media usage […]
Ways to Build a Customer Service Culture for your Ecommerce Store
What makes Amazon the most valuable brand in the world? You might point to its record-breaking $386 billion revenue for 2020 or its soaring stock price in response to this question. Perhaps, Amazon’s two-day delivery service or incredibly low prices are the biggest draws for you. However, a look at the company’s vision statement will […]
Outsourcing Customer Service in 2021: 4 Ways to No Screw-Up
Business resilience is a key theme in 2021 given the challenges posed by the COVID-19 pandemic. This situation is unlikely to change anytime soon. The silver lining is that businesses have been forced to look at alternative ways of serving their customers. Dramatic progress has already been made. For example, many businesses have taken key […]