The Best Virtual Assistant Companies In The USA

In the ever-evolving landscape of modern business, virtual assistant companies have emerged as invaluable partners for organizations seeking streamlined efficiency and enhanced productivity. These adept professionals provide a diverse range of services, transforming the way tasks are managed and operations are conducted.  In this article, we delve into the realm of virtual assistant companies in […]

Outsource Customer Service vs In-House: Pros & Cons

In-House vs Outsourced Customer Service

Adapt or perish is the mantra for businesses in the post-pandemic market environment. With customers demanding greater convenience and transparency, they are working hard to bring down response time and add new customer support channels, for example, video chat and social media. While this is a great move, many brands know that they need to […]

Why Contingency Plans Should be Part of Your Customer Service Policies?


Customer service agents worldwide must have heard the word ‘contingency plan’ quite often in 2020. Only this time, it wasn’t the usual fire safety drill but a global event that would change how they live and work forever. The COVID-19 pandemic triggered a wave of change that nobody could have anticipated – a rapid transition […]

Learn 6 Invaluable Customer Service Coaching Methods in Just 3 Minutes!


Customer support can be the difference between a struggling and a highly successful enterprise. In addition, customers increasingly judge brands by the level of customer support they offer. As a result, businesses need to focus on customer support almost as much as sales in today’s competitive market. But how do you ensure that your customer […]

How Much Does a Chatbot Cost?


You’ve heard so much about chatbots. They can do this; they can do that. You’ve been told chatbots can improve ROI; chatbots can reduce churn rate, they can improve customer retention and so many other things. You get it. It’s a technology trending globally, so it has some merit behind its popularity. But so do […]

How to Deal With Impatient Customers?


It turns out patience is not the virtue of burgeoning online customers, especially post-COVID! With the nearly doubled online activity than the pre-pandemic times, increasing familiarity with online transactions, improved tech, and the rise of the so-called “now customers”—enterprises are scrambling to deal with the increasing standards of prompt service delivery. Impatient customers, or rather […]

7 Stats That Prove ‘Live Chat’ is The New Frontier of Customer Service

Live Chat Statistics Trends Facts

Do you provide ‘live chat’ as a customer support channel to your customers? If not, you should. Live chat as customer support seems to be the new trend. Not only because it’s convenient and economically cheaper than other support channels, but live chat also results in higher customer satisfaction rates. A significant proportion – 73% […]

Nine Phrases to Transform Your Customer Service From Good to Awesome


Regardless of which industry you are working in, customer experiences can make or break your business reputation. This is why having a proactive customer service strategy is crucial. A recent study showed that 84% of consumers consider customer service as a critical determining purchase factor (Oberlo). At such a critical juncture, a customer service agent […]

Why Customer Service Should Be at the Core of Your Growth Strategy?


As the adoption of digital channels has skyrocketed, businesses that take time to listen to their customer’s needs and wants will be the ones to survive. However, when a brand is not meeting customers’ expectations, they may start feeling undervalued and quickly switch. That’s why you need a solid customer service strategy that aims to […]

Customer Service VS Customer Experience: What’s the Difference?


Customer experience is a term audible a lot nowadays. However, fewer companies understand the meaning behind it. On top of it, many confuse it with ‘customer service’ and use both terms interchangeably. In reality, while both concepts overlap with each other, they are hardly the same. Let’s discuss how customer experience differs from customer service […]