Outsource Customer Service vs In-House Solutions: Pros & Cons Compared
Adapt or perish is the mantra for businesses in the post-pandemic market environment. With customers demanding greater convenience and transparency, they are working hard to bring down response time and add new customer support channels, for example, video chat and...
Why Contingency Plans Should be Part of Your Customer Service Policies?
Customer service agents worldwide must have heard the word ‘contingency plan’ quite often in 2020. Only this time, it wasn’t the usual fire safety drill but a global event that would change how they live and work forever. The COVID-19 pandemic triggered a wave of...
Learn 6 Invaluable Customer Service Coaching Methods in Just 3 Minutes!
Customer support can be the difference between a struggling and a highly successful enterprise. In addition, customers increasingly judge brands by the level of customer support they offer. As a result, businesses need to focus on customer support almost as much as...
How Much Does a Chatbot Cost?
You’ve heard so much about chatbots.They can do this; they can do that. You’ve been told chatbots can improve ROI; chatbots can reduce churn rate, they can improve customer retention and so many other things.You get it.It’s a technology trending globally, so it has...Outsource Your Customer Support To the Experts!
