Customer Success Metrics For SaaS Companies
Amidst the pandemic challenges, understanding customer success metrics for SaaS becomes vital in navigating the business landscape. According to Smartkarrot, “84% of people say that customer success will go to offense mode from defense mode in the next 2 years.” The SaaS or Software-as-a-service companies have also gone through the same issue. What if we […]
Customer Engagement Model: How To Build One For Your Business?
If you are a small business owner, you might be focused on increasing your reach and getting newer customers, which is very crucial. But can also drain your wallet! That’s because getting new customers can be 5 times more expensive than retaining a current one. Moreover, the current business world is flooded with similar products […]
Why it is Important to Empower Customer Service Team: A Comprehensive Guide
Why should you empower your customer service team when you could focus your efforts towards maximizing your reach or invest in other aspects of your organization? According to Helplama’s customer service survey, 50% of the consumers cited ‘unskilled customer representatives’ as a reason for ending business relationships with a company. This means it can be […]
5 Customer Service Tips Businesses Can’t Afford to Forget
Great customer service is like an invisible calling card that customers can instinctively read. Even if they haven’t brought from you before, online shoppers can form opinions about you based on what others are saying about you, both online and off. That is why satisfied customers are the best possible endorsement that your online store […]
5 Great Customer Service Tips for Small Businesses to Beat the Big Ones
Customer service is now the biggest brand differentiator for businesses of all sizes. Great overall customer experience is now considered to be a more important factor than just the price and product quality. Customers prefer brands that make them feel valued. In fact, research conducted by Oracle shows that 86% of shoppers are even willing […]