Customer Retention, E-commerce
How do you know whether your referral program is performing as expected? By benchmarking it against other programs in your niche. Many metrics can help you get a clear picture. However, referral rate is the ultimate measure of the successful performance of your...
Customer Retention, Customer Success, Customer Support, E-commerce
You probably have heard of Customer Relationship Management in e-commerce already. Most of the companies assume it’s important. In fact, 65% of companies use a CRM system according to Salesforce. That’s because using a CRM system/software simplifies the process...
Customer Retention, E-commerce
Post-purchase customer experience is a thing that you should prioritize over customer acquisition. That’s because 41% of revenue in the US comes from repeat purchases[1] that are driven by a great post-purchase customer experience. In this guide, you will learn 13...
Customer Retention, Customer Support, E-commerce, Uncategorized
Installing a live chat feature for your customer support can work wonders. Do you know why? As per data, adding live chat to your website can improve conversions by 12%. Olark is one such live chat software installed by a lot of brands. Nevertheless, as you know,...
Customer Loyalty, Customer Retention, Customer Success, Customer Support, E-commerce, Uncategorized
With live chat accounting for a 40% increase in conversion rates, and chatbots generating 35-40% response rates, it is clear that both these features can do wonders for your business! Drift is a platform that many businesses use, particularly for live chat and...
Customer Retention, Customer Success, Customer Support, E-commerce, Uncategorized
In today’s fast-paced world, consumers expect brands to respond quickly. That is why, regardless of size, businesses choose live chat. Furthermore, the global average customer satisfaction rating for live chat is 83.1%. Freshchat (renamed Freshdesk Messaging) is...
