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Key Customer Retention Strategies That Work Like a Charm for your E-Commerce Store
Gartner Group says that 20% of your existing customers will bring in 80% of your future revenue. Bain and Company mention that attracting new customers is 5 to 25X more expensive than retaining old ones. These two statistics paint two clear pictures, a) more sales...
7 Ways to Tackle Customer Churn for SaaS in a Recession
How the current scenario will change the SaaS world in the short and long term is anybody’s guess. But what is clear is that as customers adapt to the altering environment, every SaaS company must gear itself for customer churn. How do you address the churn? By...
5 Great Customer Service Tips for Small Businesses to Beat the Big Ones
Customer service is now the biggest brand differentiator for businesses of all sizes. Great overall customer experience is now considered to be a more important factor than just the price and product quality. Customers prefer brands that make them feel valued. In...
5 Ways Customer Satisfaction Correlates with Business Results
Whether you are a new e-commerce brand or have a few years of experience to your name, one of the tried and tested ways you can boost sales is by providing great customer service. Typically, business owners have their hands full taking care of everything from sourcing...
Online Reputation Management – A Key Strategy to Brand Building
If you have a great product and can tell a good story, your social media posts are likely to get a lot of attention. However, the social media posts of your brand will also have customer feedback–comments, suggestions, and inevitably, criticism. The times we live in,...Outsource Your Customer Support To the Experts!
