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How Consumers React To Poor Customer Service [Survey]
Customers expect seamless customer service from a company, and meeting their expectations is crucial for a company to survive. But how crucial is it? Our survey indicates that customer service is a key factor that can even lead to the end of a business relationship...
How to Handle Angry Customers Like A Pro (with Examples)
Is it possible to convert an angry customer into a brand advocate? How you answer this question reflects whether you have a defensive or proactive mindset when dealing with one. Rude or angry customers can be a handful. Depending on the situation, they are likely to...
5 Tips to Build a Great Customer Service Team
Good customer service takes teamwork. By putting their skills and talents together, a team of committed customer service agents can satisfy customer needs and create lasting engagement. This results in higher loyalty and lifetime value. However, finding the right...
How Can Helplama Be the Core of Customer Support for an E-commerce Store
The e-commerce industry is going through a period of unprecedented growth, and there is a lot of excitement among online business owners today. However, customer expectations are also changing rapidly. In the new normal, they want convenience and a smooth buying...Outsource Your Customer Support To the Experts!
