12 Pro Tips on How to Talk to Customers!

Customer Loyalty, Customer Retention, Customer Success, Customer Support

In this customer-centric era, customer experience has become the cornerstone for the success of a business venture. Having said that, customer experiences are largely governed by how you talk to customers and how efficient your customer service team is. After all,...

How Consumers React To Poor Customer Service [Survey]

Customer Support

Customers expect seamless customer service from a company, and meeting their expectations is crucial for a company to survive. But how crucial is it? Our survey indicates that customer service is a key factor that can even lead to the end of a business relationship...

How to Handle Angry Customers Like A Pro (with Examples)

Customer Support

Is it possible to convert an angry customer into a brand advocate? How you answer this question reflects whether you have a defensive or proactive mindset when dealing with one.  Rude or angry customers can be a handful. Depending on the situation, they are likely to...

5 Tips to Build a Great Customer Service Team

Customer Support

Good customer service takes teamwork. By putting their skills and talents together, a team of committed customer service agents can satisfy customer needs and create lasting engagement. This results in higher loyalty and lifetime value. However, finding the right...

How Can Helplama Be the Core of Customer Support for an E-commerce Store

Customer Support, E-commerce

The e-commerce industry is going through a period of unprecedented growth, and there is a lot of excitement among online business owners today. However, customer expectations are also changing rapidly. In the new normal, they want convenience and a smooth buying...