E-commerce Purchase Support Team: 8 Ways That It Can Help!
Welcome to the world of e-commerce, where success hinges on more than just great products. In the ever-evolving world of e-commerce, a dependable E-commerce Purchase Support Team plays a pivotal role. According to recent studies by the Global Survey, 83% of online shoppers require assistance during their purchase journey. From pre-purchase queries to post-sales support, […]
How Consumers React To Poor Customer Service [Survey]
Last Updated: The impact of poor customer service cannot be overstated. It can lead to customer dissatisfaction, negative reviews, and ultimately, loss of business. Our survey indicates that customer service is a key factor that can even lead to the end of a business relationship within a short period. A significant proportion, 68% of customers […]
5 Tips to Build a Great Customer Service Team
Good customer service takes teamwork. By putting their skills and talents together, a team of committed customer service agents can satisfy customer needs and create lasting engagement. This results in higher loyalty and lifetime value. However, finding the right talent is critical to delivering the kind of customer service you want your brand to be […]
How Helplama Powers E-commerce Stores Customer Support
The e-commerce industry is going through a period of unprecedented growth, and there is a lot of excitement among online business owners today. However, customer expectations are also changing rapidly. In the new normal, customers prioritize convenience, a seamless buying experience, and top-notch customer support over mere discounts when navigating E-commerce stores. So, what separates […]