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How Consumers React To Poor Customer Service [Survey]
Customers expect seamless customer service from a company, and meeting their expectations is crucial for a company to survive. But how crucial is it? Our survey indicates that customer service is a key factor that can even lead to the end of a business relationship...
How to Handle Angry Customers Like A Pro (with Examples)
Is it possible to convert an angry customer into a brand advocate? How you answer this question reflects whether you have a defensive or proactive mindset when dealing with one. Rude or angry customers can be a handful. Depending on the situation, they are likely to...
5 Tips to Build a Great Customer Service Team
Good customer service takes teamwork. By putting their skills and talents together, a team of committed customer service agents can satisfy customer needs and create lasting engagement. This results in higher loyalty and lifetime value. However, finding the right...