6 Mobile Customer Loyalty Program Ideas for Gen Z
73% of shoppers say they are more likely to join a loyalty program that automatically displays their points balance. The message for brands is this: physical loyalty cards are outdated, it is time for mobile loyalty wallets or app-based loyalty programs. The reason?...
5 Tips to Revive Failed Customer Loyalty Programs
To retain your customers, you have to think long term. This means thinking not only in terms of sales but also building relationships with them. If your customers feel valued and appreciated, you can generate priceless word-of-mouth publicity. In turn, this stimulates...
How to Improve Customer Lifetime Value (CLTV) Beyond the Pandemic
Any business spends a lot of time focusing on retaining the top 20% of its customers. This is because their contribution to revenue is significantly higher than the remaining 80%. The longer they stay with your brand, the more profit you can expect to make. However,...
How to Virtualize Your Physical Customer Support Operations in 2021
The coronavirus pandemic has suddenly created one of the biggest shifts in how companies provide customer support. With offices being shut, they have had to adjust to remote working at short notice with their customers desperate for help. This has, in turn, thrown up...Outsource Your Customer Support To the Experts!
