Customer Loyalty, Customer Retention, E-commerce
Managing a referral program can be a time-consuming affair, but it is well worth the effort to attract new customers at a low cost. Research shows that referral leads convert 30% better than leads collected from other marketing channels. While this is already quite...
Customer Loyalty, Customer Retention, Customer Success, Customer Support
In this customer-centric era, customer experience has become the cornerstone for the success of a business venture. Having said that, customer experiences are largely governed by how you talk to customers and how efficient your customer service team is. After all,...
Customer Loyalty, Customer Success
More than a year after a global lockdown, business growth is finally starting to reach pre-pandemic levels. With customers back in stores and flights at full capacity, hopes of a ‘V-shaped recovery’ have started to materialize. For many companies, the focus has been...
