7 Best Technical Support Outsourcing Companies In 2024

Best Technical Support Outsourcing Companies

In today’s fast-paced digital world, technical issues can halt your business operations and lead to costly downtime.

According to an ITIC survey, 98% of organizations report that it costs more than $100,000 for a single hour of downtime. Further, 81% of respondents said that their business suffers a cost of over $300,000 for 60 minutes of downtime.

That is why you should go for technical support outsourcing companies. With their expertise, you can rest assured that your technical issues will be resolved quickly and efficiently. In this article, we have shortlisted the following top 7 technical support outsourcing companies in 2024 to help you keep your business on track. So, let’s get started!

  1. Helplama 
  2. Wow 24-7 
  3. Support Ninja
  4. Helpware
  5. GlowTouch
  6. Unity Communications
  7. RemoteCall

1) Helplama

Helplama logo

Rating: ⭐ 5/5

Company Headquarters Location: Walnut, California

Founded: 2016

Helplama is recognized as one of the leading technical support outsourcing companies, catering to a diverse range of industries. With their team of highly skilled professionals, you can get exceptional customer service, rapid issue resolution, and efficient technical assistance.

Key Features

  • Tier 1 & 2 support: The tier 1 support team handles basic customer inquiries and troubleshooting. Tier 2 support experts manage complex issues and provide in-depth technical troubleshooting.
  • Strong recruitment processes: Helplama trains its agents to become experts in your products and services. Also, tests the agents based on your past customer support history. Furthermore, the representatives work for your support only after you approve of their expertise.
  • Hire domain experts: Helplama specializes in onboarding agents who have domain expertise to cater to your specific needs. Plus, they deliver agents from US, UK, and Australia.
  • Flexible pricing: You can save up to 40% of your costs with their flexible pricing options.
  • 100% money-back guarantee: Offers a zero-risk model with a 100% money-back guarantee for their services.
  • Services provided: Telemarketing support, live chat support, phone support, email support, live call answering service, phone order taking, and data entry services.


  • Pay-per-call Answering Service – Begins from 70 cents per month
  • Customer Service Outsourcing – Starts from $399/month

Note: There is no fixed monthly pricing plan. Depending on your business needs, Helplama provides cost-effective solutions.

2) Wow 24-7

WOW24-7 logo

Rating: ⭐ 4.8/5 

Company Headquarters Location: Afton, Wyoming

Founded: 2016

With over 15 years of experience, Wow 24-7 boasts to increase your ARPU growth by 11% and handle over 25,000 interactions daily. Also, it is ranked as one of the top customer service outsourcing companies by Clutch

Note that Wow 24-7 works primarily with small and medium scale businesses.

Key Features

  • 24/7/365 availability: Provides round-the-clock support. This ensures that your customers receive assistance whenever they need it, regardless of time zones or geographical location.
  • Multi-channel support: Offers support through various channels such as phone, live chat, email, and social media.
  • Multilingual agents: Most of Wow 24-7 agents are from European countries. Plus, it claims to have bilingual or trilingual agents.
  • Data privacy & security: Follows strict guidelines to ensure your business’s safety and security. Furthermore, Wow 24-7 is certified with ISO9001, ISO27001, PCI DSS, HIPAA, GDPR, SOC 2, etc.


Wow 24-7 provides 2 pricing options:

  • Shared Bundles – Based on your interactions per month, you can choose any of the below plans.
    • Shared Chats 300
    • Shared Calls 300
    • Shared  All 700
    • Shared  All 1350
    • Semi-Dedicated All 2000
  • Dedicated Bundles – Depending on your need for agents, you may select any one of these plans:
    • 1 Dedicated Agent
    • Dedicated Team 24/7
    • Custom Dedicated Team

To know more about pricing details, click on the below button.

3) Support Ninja

SupportNinja logo

Rating: ⭐ 4.5/5 

Company Headquarters Location: Dallas, Texas

Founded: 2015

Support Ninja is a reputable company known for its outstanding customer support outsourcing services. With a dedicated team of experts, it delivers support solutions across industries. In fact, Support Ninja has experience working with 200+ companies.

Key Features

  • Technical expertise: Support Ninja boasts a team of highly skilled technical experts who possess deep knowledge and expertise in resolving complex technical issues. This ensures efficient troubleshooting and problem-solving for your customers.
  • Multilingual support: Offers multilingual support services, enabling you to cater to your global customer base by providing assistance in multiple languages. 
  • 24/7 availability: Through 24/7 support, it ensures that your customer inquiries and issues are addressed promptly, providing timely resolutions regardless of the time zone or location.
  • Software and application support: Due to extensive experience in software and application support, SupportNinja assists your customers with installations, updates, configurations, and troubleshooting of various applications.
  • Advanced analytics: Leveraging data-driven insights, you can employ advanced analytics to monitor performance, identify trends, and optimize support processes.


  • Personalized

4) Helpware

Helpware logo

Rating: ⭐ 4.8/5 

Company Headquarters Location: Lexington, Kentucky

Founded: 2015

A dynamic and innovative company, Helpware stands out in the field of customer support outsourcing. Their customer-centric approach and cutting-edge technology deliver exceptional support solutions tailored to the unique needs of businesses across various industries.

Key Features

  • Proactive monitoring: Offers proactive monitoring and maintenance services. That means, it continuously monitors your systems to detect potential issues and perform necessary maintenance tasks to prevent downtime.
  • Dedicated team: Provides you with a dedicated team of skilled professionals who become an extension of your business. They offer personalized support and expertise to handle your unique customer service needs.
  • Scalable solutions: Delivers scalable support solutions that can adapt to your changing business demands, allowing you to ramp up or down your support resources as needed.
  • Multichannel Support: Helpware excels in providing support across various channels such as phone, email, live chat, and social media.


Helpware has 3 plans.

  • Talent Only
  • Talent & Primary Support
  • Talent & Full Support

To get the charges applicable for each plan, contact Helpware.

5) GlowTouch

Glow Touch logo

Company Headquarters Location: Louisville, Kentucky

Founded: 2002

GlowTouch is a leading global technology and outsourcing company, providing a wide range of IT and customer support solutions to businesses worldwide. With over 95% client retention rate, GlowTouch demonstrates its commitment to building long-term relationships and delivering consistent value to its clients.

Key Features

  • Comprehensive IT services: Delivers a wide range of IT services, including software development, application management, quality assurance, and cloud solutions.
  • Data Security and compliance: Prioritizes data security and compliance. Thus, it takes robust measures and industry best practices to protect your sensitive information.
  • Remote infrastructure management: Offers remote infrastructure management services, enabling their technicians to proactively monitor and manage your IT infrastructure. This ensures optimal performance, security, and availability of your systems while reducing the need for on-site interventions.
  • Continuous Improvement: GlowTouch is committed to continuous improvement, regularly analyzing support metrics, gathering customer feedback, and implementing process enhancements. They do this to ensure that their technical support services consistently meet and exceed your expectations, driving your business forward.


  • Personalized

6) Unity Communications

Unity Communications logo

Rating: ⭐ 4.9/5 

Company Headquarters Location: Gilbert, Arizona

Founded: 2009

Unity Communications provides innovative solutions to businesses worldwide. It focuses on delivering exceptional customer experiences. Unity Communications helps companies enhance their customer support operations and drive customer satisfaction.

Key Features

  • Omnichannel support: Offers omnichannel support, allowing you to engage with customers seamlessly across channels such as phone, email, chat, and social media.
  • Technical expertise: Has a team of skilled technical experts who possess deep knowledge in various technical domains. They deliver efficient troubleshooting and resolution of complex technical issues to minimize disruptions in your operations.
  • Flexible scalability: You can easily scale your customer support operations up or down based on your business needs. So, you have the right level of support resources at all times.
  • Integrations: Integrates with your CRM software, provides AI & automation solutions, and lets you deploy chatbots.


  • Personalized

7) RemoteCall

Rating: ⭐  5.0

Company Headquarters Location: Englewood Cliffs, New Jersey

Founded: 2006

Remotecall serves businesses of different sizes by offering a range of plans customized to their specific needs. They provide four distinct packages, each differing in features and device allowances.

Remotecall highlights an extensive array of features, including video sharing, interactive drawing tools, photo sharing capabilities, session sharing, GPS location sharing, barcode recognition, and document sharing functionality.

Key Features

  • Versatile Problem Resolution: RemoteCall is equipped to address a wide spectrum of issues and challenges, ensuring comprehensive problem resolution.
  • Remote PC Diagnosis and Solutions: Enables swift and effective problem-solving by remotely accessing and troubleshooting issues on the customer’s PC.
  • Time Efficiency: Drastically shortens the time needed for consultations, optimizing efficiency and responsiveness.
  • Cost Savings: Results in significant cost savings by minimizing the need for travel and reducing time-related expenses.
  • Increased Productivity: Enhances overall business productivity by streamlining processes, minimizing turnaround times, and reducing downtime.




In conclusion, the article highlights the top 7 technical support outsourcing companies that excel in delivering exceptional customer support solutions. By partnering with one of these leading providers, you can leverage their expertise, advanced technologies, and scalable solutions to optimize your technical support operations. 

Among these options, Helplama stands out as a zero-risk solution with a 100% money-back guarantee, making it an excellent choice. By choosing Helplama, you can enhance your customer experiences, drive business growth, and maximize customer satisfaction.

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