How to Choose the Right Help Desk for Your Small Business

Customer Support

So, business is booming, and you have a backlog of orders to fulfill, queries to clear, and inventory to restock? We get it; at times, it may be an overwhelming experience. If you own one of those small-to-medium businesses (SMB), it might be the perfect time to hire...

How to Deliver Proactive Customer Service in 2022?

Customer Support, E-commerce

In the new normal, the idea of customer service is undergoing a major shift. Thinking two steps ahead can save your online brand’s time and money. While brands are looking to cut costs, customers judge their value in terms of problems solved and unique benefits....

Top Customer Service Trends for 2022 and Beyond!

Customer Support, E-commerce

Every few years, customer service trends evolve, but 2021 is likely to see unprecedented and revolutionary changes. This year, we will likely see a renewed push towards customer empowerment. In other words, brands will no longer decide where the interaction happens;...

What Exactly Is an Internal Help Desk Ticketing System?

Customer Support

Employees love (need) to raise tickets. They do so to report system issues, request software upgrades, inquire about policies, travel reimbursements, communicate security threats, and so on. Statistically speaking:19% of an employee’s time is used in searching and...

8 Shopify Marketing Strategies to Build a 6-Figure Business (With Examples)

E-commerce

An estimated 2.4 billion people were expected to buy online in 2021; furthermore, eCommerce sales are expected to make 21.8% of the global retail sales by 2024—numbers don’t lie, and the truth is: the future is eCommerce!When it comes to online shopping, Shopify is...