Top 7 Virtual Assistant Websites to Hire a Virtual Assistant
In today’s fast-paced digital landscape, the demand for efficient multitasking has led to the rise of virtual assistant websites. Embracing the power of remote collaboration, these platforms connect you with skilled individuals ready to assist you in various aspects of your endeavors. From administrative tasks to creative endeavors, these platforms have you covered, transforming the […]
How to Deliver Proactive Customer Service in 2024?
In the new normal, the idea of customer service is undergoing a major shift. Thinking two steps ahead can save your online brand’s time and money. While brands are looking to cut costs, customers judge their value in terms of problems solved and unique benefits and the ability to deliver. These factors play an important […]
Learn 6 Invaluable Customer Service Coaching Methods in Just 3 Minutes!
Customer support can be the difference between a struggling and a highly successful enterprise. In addition, customers increasingly judge brands by the level of customer support they offer. As a result, businesses need to focus on customer support almost as much as sales in today’s competitive market. But how do you ensure that your customer […]
4 Examples of Bad Customer Support You Should Avoid like a Plague
Going above and beyond the call of duty is a popular theme in many Hollywood flicks. In real life, too, random acts of kindness often make the headlines, like a cab driver tracking down the owner and returning a misplaced purse. Such stories provide a welcome break from the gloom surrounding the pandemic that has […]
4 Secrets to Delivering Exceptional SaaS Customer Support
At the height of the pandemic, factories and offices worldwide wore a deserted look. However, work continued to get done fairly quickly, and we have the technology – particularly SaaS – to thank for that. Tools like Zoom and Slack have become household names, and their market valuations have shot up since. Running business operations […]
Tick Every Customer Support Box with Helplama: Here’s How
Time and cost – the two biggest hurdles to scaling customer support teams are not insurmountable. In fact, hundreds of companies have managed to successfully support their customers despite the challenges posed by the shift to remote working. How? You guessed it, by outsourcing customer support to a specialist. Now, you have probably considered doing […]
Automate Customer Support Without Enraging Customers
Almost anywhere you look, you’ll find that AI is making waves. Driverless cars could soon become a common sight on our roads, and the appliances in your kitchen are already capable of talking to each other, thanks to the latest Internet of Things (IoT) apps. Automate customer support has already undergone a generational shift since […]
How Consumers React To Poor Customer Service [Survey]
Last Updated: The impact of poor customer service cannot be overstated. It can lead to customer dissatisfaction, negative reviews, and ultimately, loss of business. Our survey indicates that customer service is a key factor that can even lead to the end of a business relationship within a short period. A significant proportion, 68% of customers […]
How CX Data Can Enhance Customer Support in 2021
Creating the right customer experience has been the top priority for business owners. A few years ago that would have meant running a survey and analyzing customer feedback for clues about what they really wanted. You would carefully select the questions to ask and send the survey at the right time to hopefully get the […]
4 E-Commerce Customer Service Best Practices in 2021
It is tough to survive in a market dominated by big e-commerce brands. ‘Big billion Days’ sales, two-day delivery, and massive discounts have been a big draw with shoppers, undercutting smaller online brands. However, there are always gaps that smaller online stores can exploit to attract customers. For one, small brands are ideally placed to […]