4 E-Commerce Customer Service Best Practices in 2021
It is tough to survive in a market dominated by big e-commerce brands. ‘Big billion Days’ sales, two-day delivery, and massive discounts have been a big draw with shoppers, undercutting smaller online brands. However, there are always gaps that smaller online stores...
How to Deliver Proactive Customer Service in 2021
In the new normal, the idea of customer service is undergoing a major shift. Thinking two steps ahead can save your online brand’s time and money. While brands are looking to cut costs, customers judge their value in terms of problems solved and unique benefits. These...
Your Customer Service Should Team Up With Sales and Marketing. Here’s WHY.
Sales, Marketing, and Customer Service are the three pillars on which rests the success of your online store. While the sales team converts prospects into customers, the marketing team finds the best way to convey the value behind your product. Together, they help you...
Characteristics to Look for in an Ideal Customer Service Outsourcing Agency
If your online store has found it hard to support customers during this difficult time, you are not alone. Even the best-laid business continuity plan could not have visualized a complete lockdown like the one witnessed around the world since March 2020. As e-commerce...Outsource Your Customer Support To the Experts!
