5 Benefits of Integrated Call Center Solutions

5 Benefits of Integrated Call Center Solutions

If you are a call center manager, meeting Service Level Agreement (SLAs) is probably your biggest challenge right now. The pandemic may have exposed some major shortcomings in your operations and fixing them quickly- and in the most cost-effective way- is critical....
How CX Data Can Enhance Customer Support in 2021

How CX Data Can Enhance Customer Support in 2021

Creating the right customer experience has been the top priority for business owners. A few years ago that would have meant running a survey and analyzing customer feedback for clues about what they really wanted. You would carefully select the questions to ask and...