Characteristics of an Ideal Customer Service Outsourcing Agency
If your online store has found it hard to support customers during this difficult time, you are not alone. Even the best-laid business continuity plan could not have visualized a complete lockdown like the one witnessed around the world since March 2020. As e-commerce businesses struggled to switch to remote operations, service levels hit rock […]
Why This Is The Right Time To Scale Customer Support Operations
As businesses prepare to bounce back from the coronavirus crisis, the focus is clearly on engaging customers, optimizing customer support, and streamlining operations to drive conversions. The last few months have been extremely lean for hundreds of businesses. The non-availability of products and challenges in claiming refunds for returned items drove customers to switch to […]
How to Build a Customer Service Philosophy for your Brand?
What does customer service mean to you? Ask anyone this question and you are likely to get a different answer almost every time. It is one of those things that everyone intuitively understands but cannot articulate so easily. Don’t be surprised if your agents’ interpretation of what constitutes great customer service too varies widely. Top-performing […]