Save Time and Money by Automating Your Customer Support

Customer Success, Customer Support

It is a well-known fact that customers do not like to be kept waiting. According to international research firm Valero, more than 60% of customers hang up if they are kept on hold for more than 2 minutes. In today’s competitive market, it does not take too long for...

Successfully Managing the Shift from Brick-and-Mortar to Ecommerce

E-commerce

Ecommerce has been making headlines throughout the pandemic, and the retail industry has been forced to take notice. In the US alone, the customer spending on online sales grew 44% in 2020 – a massive jump from the previous year by any standard. In fact, this...

5 Best Customer Loyalty Program Ideas for the Food & Beverage Industry

Customer Loyalty

Who doesn’t like a free cola or beverage along with a meal they just ordered? The F&B industry is slowly getting back on its feet after the disruption caused by COVID-19, and restaurant owners are keen on recovering their losses. While there is a lot of...

Knowledge Base 101: The Best Practices for Ensuring a Kick-Ass Knowledge Base for E-Commerce Store

Customer Support

Answering the same customer doubts, repeatedly, is frustrating, and it is an utter waste of resources. A self-service knowledge base is a simple, affordable solution to this concern. When you make an efficient knowledge base a fundamental part of customer support, you...

13 Pro Tips to Enhance Post-Purchase Customer Experience in 2022

Customer Retention, E-commerce

Post-purchase customer experience is a thing that you should prioritize over customer acquisition. That’s because 41% of revenue in the US comes from repeat purchases[1] that are driven by a great post-purchase customer experience. In this guide, you will learn 13...