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7 Key Ways to Measure Customer Satisfaction [Tried and Tested]
Customer satisfaction – One of the key factors that contribute to customer retention. As per research, 70% of companies say it’s cheaper to retain a customer than acquire one. So, making sure that your customers are satisfied and retained is better than spending...
Top Customer Service Trends for 2022 and Beyond!
Every few years, customer service trends evolve, but 2021 is likely to see unprecedented and revolutionary changes. This year, we will likely see a renewed push towards customer empowerment. In other words, brands will no longer decide where the interaction happens;...
Shopify Conversion Rate Optimization: 14 Proven Ways to Boost Revenue!
Shopify came into existence in 2004. The platform accounts for more than 500,000 active stores that generate around $40 billion in sales, making Shopify conversion rate optimization harder. According to Blend, “A desktop Shopify conversion rate of over 3.1% would mean...