Customer Intelligence: What is it & How it Helps You Succeed?
Understanding customer behavior is quite similar to solving a mathematical problem where the variables are unknown. The slightest change in the value of a variable can completely change the solution. This is a time of great uncertainty for the business world. The...
4 Pro Tips to Creating Phenomenal B2B Customer Experiences
More than a year after a global lockdown, business growth is finally starting to reach pre-pandemic levels. With customers back in stores and flights at full capacity, hopes of a ‘V-shaped recovery’ have started to materialize. For many companies, the focus has been...
5 Knowledge Base SEO Tips Every Ecommerce Needs to Follow
As an e-commerce business owner, there may be days when you encounter multiple tickets from different customers for the exact same issue. You may even be able to quickly resolve them, thanks to the many years of experience you and your team have. However, if the...
Customer Service Automation vs Customer Experience: How to Find a Balance
Driven by the need to keep costs down, many companies are going full speed ahead with modernizing and automating their customer service processes. It would seem strange not to. Since the pandemic, decoding customer loyalty drivers has become a challenge. As support...Outsource Your Customer Support To the Experts!
