Top 10 Paystand Alternatives & Competitors
In today’s fast-paced digital era, businesses are constantly seeking innovative solutions to streamline their payment processes. If you’re searching for efficient alternatives to Paystand, look no further! From secure transactions to seamless integrations, these platforms offer a range of features to meet your business needs. Discover the top 10 Paystand competitors that can streamline your […]
Save Time and Money by Automating Your Customer Support
It is a well-known fact that customers do not like to be kept waiting. According to international research firm Valero, more than 60% of customers hang up if they are kept on hold for more than 2 minutes. In today’s competitive market, it does not take too long for dissatisfied customers to switch to other […]
Successfully Managing the Shift from Brick-and-Mortar to Ecommerce
Ecommerce has been making headlines throughout the pandemic, and the retail industry has been forced to take notice. In the US alone, the customer spending on online sales grew 44% in 2020 – a massive jump from the previous year by any standard. In fact, this was the sharpest spike in volume for the e-commerce […]
5 Best Customer Loyalty Program Ideas for the Food & Beverage Industry
Who doesn’t like a free cola or beverage along with a meal they just ordered? The F&B industry is slowly getting back on its feet after the disruption caused by COVID-19, and restaurant owners are keen on recovering their losses. While there is a lot of enthusiasm, there are also legitimate concerns about the future. F&B […]
Knowledge Base 101: The Best Practices for Ensuring a Kick-Ass Knowledge Base for E-Commerce Store
Answering the same customer doubts, repeatedly, is frustrating, and it is an utter waste of resources. A self-service knowledge base is a simple, affordable solution to this concern. When you make an efficient knowledge base a fundamental part of customer support, you ensure that your agents are not buried under a massive inbound volume of […]
13 Pro Tips to Enhance Post-Purchase Customer Experience in 2022
Post-purchase customer experience is a thing that you should prioritize over customer acquisition. That’s because 41% of revenue in the US comes from repeat purchases[1] that are driven by a great post-purchase customer experience. In this guide, you will learn 13 tips on how to enhance the post-purchase experience of your customers. 1. Follow up […]
7 Key Ways to Measure Customer Satisfaction [Tried and Tested]
Customer satisfaction – One of the key factors that contribute to customer retention. As per research, 70% of companies say it’s cheaper to retain a customer than acquire one. So, making sure that your customers are satisfied and retained is better than spending your hard-earned money to acquire new ones. But as customer satisfaction is […]
6 E-commerce Customer Service Tools That Will Help You Grow Your Business
Online e-commerce businesses run throughout the night and even on weekends, come rain or shine. The ease of any-time, anywhere online shopping is one of the many reasons behind the stratospheric growth of the e-commerce industry throughout 2020. To maintain and enhance their lead over their retail counterparts, which are also turning to the online […]
5 Common Customer Service Challenges and How to Overcome Them
Shrinking budgets and inefficient customer support processes present significant customer service challenges to online businesses today. The traditional idea that customer support is a ‘cost center’ makes it hard for them to justify continued spending on customer support. However, the potential of the customer support function to make a difference to the bottom line is […]
25 Positive Review Responses You Can Start Using Today
Responding to positive reviews is an important step in bolstering your brand reputation. The best google review responses have led to improved customer retention. Google itself recommends leaving a good response to a customer review. This increases the possibility of your brand showing up higher in a search result based on a higher customer engagement. […]