Social Media CRM Tips for Next-Gen Ecommerce Brands
Fifty years ago, a handshake between the salesperson and the customer signified that a sale had been clinched. Customers prefer to skip calling customer service and get on social media to ‘like’ the brands they buy from in the digital age. In the post-pandemic era,...
5 Most Genuine Ways to Collect Constructive Customer Feedback
If you are an e-commerce store owner, you most likely have a customized dashboard showing you the real-time performance data. After all, analyzing trends related to response time, handle time, and transfer rate can help you identify the hits and misses for your team. ...
Knowledge Base Seo Tips To Cut Support Time By Half
In 2021, customer retention is probably the number one priority for a variety of businesses. Some commentators are already calling 2021 the ‘Year of Customer Retention’ . The reason: it is much easier to keep selling to an existing customer than it is to acquire a new...
Customer Support Queue Management: 6 Tips to Manage Customer Queues like a Pro
How long does it take for your team to respond to open tickets on average? If your response is anything less than 12 hours and 10 minutes, you are doing better than most! Reason: That’s the average response time taken by businesses around the world to...Outsource Your Customer Support To the Experts!
