9 SaaS Tools for Small Businesses in 2023

saas for small business

Are you looking to streamline your growth and wondering what the right tools are in SaaS for a small business? Look no further! Embracing Software-as-a-Service (SaaS) for small businesses can be a game-changer. In 2023, the SaaS market will be booming, with 78% of small businesses investing in SaaS options. Discover the nine SaaS tools […]

Save Time and Money by Automating Your Customer Support

It is a well-known fact that customers do not like to be kept waiting. According to international research firm Valero, more than 60% of customers hang up if they are kept on hold for more than 2 minutes. In today’s competitive market, it does not take too long for dissatisfied customers to switch to other […]

9 Customer Service Response Templates for Tricky Scenarios

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62% of companies do not respond to customer service emails and of those that are answered, 27% of them have the wrong response. It is why customer service response templates are crucial. They help shorten response time and ensure that even first-timers have the correct answer. More than that, response templates guarantee that when a […]

How to Calculate the Real Cost of Customer Support

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Thinking about scaling up your customer support team? While this is a great decision, there might be a number of things on your mind. From setting up the infrastructure to hiring agents, your decision will likely be based on a number of different metrics, both long and short term. However, among the many fixed and […]

5 Call Center Benefits for Business That’re Too Good to Ignore

Call-Center-Benefits-for-Your-Business-You-Cant-Ignore

Being a business owner, you already know the importance of good customer support. And as your business scales, the need to have a dedicated customer support system becomes paramount.  Customers need to have their queries quickly resolved, whether during pre-sales or post-sales, but it can become overwhelming for a business to handle all the calls […]

How Consumers React To Poor Customer Service [Survey]

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Customers expect seamless customer service from a company, and meeting their expectations is crucial for a company to survive. But how crucial is it? Our survey indicates that customer service is a key factor that can even lead to the end of a business relationship within a short period. A significant proportion, 68% of customers […]

How to Handle Angry Customers Like A Pro (with Examples)

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Is it possible to convert an angry customer into a brand advocate? How you answer this question reflects whether you have a defensive or proactive mindset when dealing with one.  Rude or angry customers can be a handful. Depending on the situation, they are likely to do some or all of the following: Escalate an […]

5 Tips to Build a Great Customer Service Team

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Good customer service takes teamwork. By putting their skills and talents together, a team of committed customer service agents can satisfy customer needs and create lasting engagement. This results in higher loyalty and lifetime value. However, finding the right talent is critical to delivering the kind of customer service you want your brand to be […]

5 Top Remote Collaboration Tools for Customer Service Teams

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Zoom and Google Hangouts have registered double-digit growth in downloads since lockdown was imposed in many parts of the world. There is greater awareness about remote collaboration tools among office workers, thanks to online courses, and businesses are tweaking their workflows to allow greater flexibility in their employees’ work schedules. This trend of remote collaboration […]