13 Pro Tips to Enhance Post-Purchase Customer Experience in 2022
Post-purchase customer experience is a thing that you should prioritize over customer acquisition. That’s because 41% of revenue in the US comes from repeat purchases[1] that are driven by a great post-purchase customer experience. In this guide, you will learn 13 tips on how to enhance the post-purchase experience of your customers. 1. Follow up […]
How to Calculate the Real Cost of Customer Support
Thinking about scaling up your customer support team? While this is a great decision, there might be a number of things on your mind. From setting up the infrastructure to hiring agents, your decision will likely be based on a number of different metrics, both long and short term. However, among the many fixed and […]
5 Common Customer Service Challenges and How to Overcome Them
Shrinking budgets and inefficient customer support processes present significant customer service challenges to online businesses today. The traditional idea that customer support is a ‘cost center’ makes it hard for them to justify continued spending on customer support. However, the potential of the customer support function to make a difference to the bottom line is […]
5 Benefits of Customer Experience Outsourcing Explained
In a recent survey, nearly 46% of business leaders rated customer experience as their top priority for the next five years. The reason is simple: customers are increasingly demanding better value for their money–not just in terms of discounts and offers but the overall brand experience. For eCommerce brands, CX can stimulate growth like nothing […]
How Helplama Powers E-commerce Stores Customer Support
The e-commerce industry is going through a period of unprecedented growth, and there is a lot of excitement among online business owners today. However, customer expectations are also changing rapidly. In the new normal, customers prioritize convenience, a seamless buying experience, and top-notch customer support over mere discounts when navigating E-commerce stores. So, what separates […]
Characteristics of an Ideal Customer Service Outsourcing Agency
If your online store has found it hard to support customers during this difficult time, you are not alone. Even the best-laid business continuity plan could not have visualized a complete lockdown like the one witnessed around the world since March 2020. As e-commerce businesses struggled to switch to remote operations, service levels hit rock […]
Outsourcing Customer Support is More Relevant Since COVID-19
The COVID-19 pandemic has been a wake-up call for businesses in terms of operational flexibility and cost control. Though growth in e-commerce volumes has accelerated much faster than expected, there has also been a significant shift in consumer behavior. Demand has not been uniform across all e-commerce product categories with fashion and travel-related products in […]
How to Manage Your Customer Agents Remotely?
Businesses around the world have been forced to adapt to remote working due to the unprecedented disruption caused by COVID-19. On the brighter side, the pandemic has given businesses an opportunity to test and implement new strategies that will certainly have a profound impact on how they operate in the future. Customer support has long […]
5 Proven Tips to Manage your Customer Support Tickets Effectively
Would you say you are satisfied with the ticket resolution time of your support team? If yes, the CSat and Net Promoter Scores for your brand are more than likely to be high. After all, there is a direct correlation between ticket response time and customer satisfaction which, in turn, influences referrals and repeat sales. […]
6 Tried and Tested Tips for Remote Customer Support
To reduce operating costs and ensure 24X7 customer support coverage, businesses around the world have been pivoting to remote customer service. The coronavirus crisis has only accelerated this trend. The advantages in terms of both service quality and attrition management are a no brainer. As customers demand personalized support, the appeal of remote teams supported […]