Top 10 Call Center Outsourcing Companies In 2023

Top 10 Call Center Outsourcing Companies In 2023

According to a Zendesk report for 2023, 70% of customers stay loyal to companies that offer personalized and seamless customer experiences. Also, 7 out of 10 callers who reach voicemail will not leave a message. Hence it is essential to be available to your customers...
6 Basic Mistakes When Communicating with Customers

6 Basic Mistakes When Communicating with Customers

Communicating with the customers who engage with the brand you’re representing can sometimes be difficult. You never know what mood the other person is in, or whether their problem is as critical as they claim it is at first glance. This is why the best course of...