How to Incorporate Accountability among Your Customer Service Agents?
Doing the right thing, the right way is a critical part of doing business, not just for e-commerce stores, but for any commercial enterprise under the sun. Failing to meet service level agreements or standard terms and conditions can create distrust in the minds of...
Customer Service Software: How to Find the Right Fit for Your Business
The software revolution is sweeping across the customer service industry in a big way. As businesses transition to omnichannel support, it was only a matter of time before customer support agents too got their hands on high-tech tools to do their jobs with. Thanks to...
How to Write an Effective Apology Email to Angry Customers (with Examples)
For customer support teams, a typical day at work is almost always a mixed bag of experiences. On one hand, there is the immense satisfaction of helping customers with their issues and being appreciated by them. On the other, they often find themselves at the...
Customer Support Automation: How it Helps You Deliver Superior Customer Experience?
Customer support automation is no longer something on the distant horizon. It is an inevitable reality that is redefining how businesses interact with their customers. If anything, the disruption caused by the coronavirus pandemic has only accelerated the shift....
Your Customer Service Should Team Up With Sales and Marketing. Here’s WHY.
Sales, Marketing, and Customer Service are the three pillars on which rests the success of your online store. While the sales team converts prospects into customers, the marketing team finds the best way to convey the value behind your product. Together, they help you...Outsource Your Customer Support To the Experts!
