4 E-Commerce Customer Service Best Practices in 2021
It is tough to survive in a market dominated by big e-commerce brands. ‘Big billion Days’ sales, two-day delivery, and massive discounts have been a big draw with shoppers, undercutting smaller online brands. However, there are always gaps that smaller online stores...
How to Handle Angry Customers Like A Pro (with Examples)
Is it possible to convert an angry customer into a brand advocate? How you answer this question reflects whether you have a defensive or proactive mindset when dealing with one. Rude or angry customers can be a handful. Depending on the situation, they are likely to...
5 Tips to Build a Great Customer Service Team
Good customer service takes teamwork. By putting their skills and talents together, a team of committed customer service agents can satisfy customer needs and create lasting engagement. This results in higher loyalty and lifetime value. However, finding the right...
How to Deliver Proactive Customer Service in 2021
In the new normal, the idea of customer service is undergoing a major shift. Thinking two steps ahead can save your online brand’s time and money. While brands are looking to cut costs, customers judge their value in terms of problems solved and unique benefits. These...
How Can Helplama Be the Core of Customer Support for an E-commerce Store
The e-commerce industry is going through a period of unprecedented growth, and there is a lot of excitement among online business owners today. However, customer expectations are also changing rapidly. In the new normal, they want convenience and a smooth buying...Outsource Your Customer Support To the Experts!
