Knowledge Base 101: The Best Practices for Ensuring a Kick-Ass Knowledge Base for E-Commerce Store
Answering the same customer doubts, repeatedly, is frustrating, and it is an utter waste of resources. A self-service knowledge base is a simple, affordable solution to this concern. When you make an efficient knowledge base a fundamental part of customer support, you...
Key Metrics to Measure the Efficacy of Your E-Commerce Customer Support
Customer service is important, very important. Stats show that almost 80% of companies believe that they provide “exceptional service” to their customers. However, the reality is far from it. This misconception on the part of the companies compromises the quality of...
Uncertain Times Call for Customer-First Approach. But How Do You Do That?
We’ve mentioned it before that retaining an old customer is cheaper than roping in a new one. But beyond retention, existing customers are essential because they trust the brand. And when people trust a brand, 83% will recommend it to others, and 82% will continue to...
Knowledge Base: Key to Customer Delight and Better Customer Support
A study by Harvard Business Review found that 65% of customers expect a resolution to their issue at the first contact. Why? Because in an increasingly busy world, your customers don’t wish to wait for a day or two for you to either pick up their phone call or reply...
7 Efficient Ways To Reduce Customer Service Response Time
One of the cardinal rules of good customer service is responding to customers as fast as possible. It sets the tone for the rest of the conversation and can boost the overall productivity of your customer support team. No wonder, response time is a metric that is...Outsource Your Customer Support To the Experts!
