Why Contingency Plans Should be Part of Your Customer Service Policies?
Customer service agents worldwide must have heard the word ‘contingency plan’ quite often in 2020. Only this time, it wasn’t the usual fire safety drill but a global event that would change how they live and work forever. The COVID-19 pandemic triggered a wave of...![Why Do Companies Need To Be Proactive In Customer Service? [Survey]](https://helplama.com/wp-content/uploads/2021/07/proactive-customer-service.png)
Why Do Companies Need To Be Proactive In Customer Service? [Survey]
Customer service is the new cornerstone of competition among brands which can also help a company differentiate itself from its competitors. Consumers have also become accustomed to great customer service and don’t compromise with it, a huge proportion – 87% of...
Tick Every Customer Support Box with Helplama: Here’s How
Time and cost – the two biggest hurdles to scaling customer support teams are not insurmountable. In fact, hundreds of companies have managed to successfully support their customers despite the challenges posed by the shift to remote working. How? You guessed...
Can you Automate Customer Support without Enraging Your Customers?
Almost anywhere you look, you’ll find that AI is making waves. Driverless cars could soon become a common sight on our roads, and the appliances in your kitchen are already capable of talking to each other, thanks to the latest Internet of Things (IoT) apps....
4 Social Media Customer Service Tips to Help You Hit the Bullseye
At the peak of the pandemic, more than 3.9 billion people across the world were forced to stay indoors. In April 2020, more than 90 countries had shut down shops, offices, restaurants, and public transport systems, bringing entire cities to a standstill. Research...Outsource Your Customer Support To the Experts!
