How CX Data Can Enhance Customer Support in 2021

How CX Data Can Enhance Customer Support in 2021

Creating the right customer experience has been the top priority for business owners. A few years ago that would have meant running a survey and analyzing customer feedback for clues about what they really wanted. You would carefully select the questions to ask and...
5 Tips to Build a Great Customer Service Team

5 Tips to Build a Great Customer Service Team

Good customer service takes teamwork. By putting their skills and talents together, a team of committed customer service agents can satisfy customer needs and create lasting engagement. This results in higher loyalty and lifetime value. However, finding the right...