A Comprehensive Guide to Net Promoter Score

A Comprehensive Guide to Net Promoter Score

Satisfied customers are the biggest proof that your products work. However, during the course of the average customer journey, the customer satisfaction graph rarely remains constant. The reasons are many: complicated checkout processes, extra shipping charges,...
When and How to Ask Customers for Feedback

When and How to Ask Customers for Feedback

Asking for feedback shows customers that you care. Most customers are likely to be appreciative of any attempt you make to get their opinion on how to make your product better. It conveys a willingness to hear opinions that may be different to your own and to be...