Communicating with the customers who engage with the brand you’re representing can sometimes be difficult. You never know what mood the other person is in, or whether their problem is as critical as they claim it is at first glance. This is why the best course of...
With over 45% of companies planning to outsource their customer service since the pandemic, many businesses are in search of top customer service outsourcing companies. You also must have ended up here in the search of the same. Even though cost reduction is the main...
Live chat works! According to PalDesk, it has a 73% customer satisfaction rate. The reason is customers can easily get on with other tasks while chatting with an agent. Besides, chats are usually much more to the point than a phone call. For an e-commerce business,...
If you’ve been on the lookout for a tool that helps with managing customer inquiries or one that offers collaborative solutions, chances are you’ve heard of Front. Front provides an all-in-one communication platform for teams to collaborate and interact with their...
If you are on the run to leverage the efficiency of your customer service, then, a knowledge base may be the ideal tool for you. Because 91% of customers say, they would use an online knowledge base if it were available and tailored to their needs rather than...
Every business is unique and in dire need of customer support tools that fit right with its exclusive requirements. So, exploring the market in search of a better set of benefits at competitive rates makes sense. Yes, Tawk.to is an amazing customer support tool, but...
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