Are you looking for the best offshore customer service outsourcing company for your business in 2024? Finding the right company can be overwhelming and time-consuming.
That is why we have done the research for you and compiled a list of the top 7 offshore customer service outsourcing companies. These companies can provide top-notch customer service and support for your business needs.
Read on to learn the following details:
What is an Offshore Customer Service Company?
An offshore customer service company is a third-party organization located outside your business’s home country that delivers customer support services. These companies are often selected for their cost-effectiveness and specialized expertise in providing customer service solutions.
7 Top Offshore Customer Service Outsourcing Companies
1) Helplama
Rating: ⭐ 5/5
Company Headquarters Location: Walnut, California
Founded: 2016
If you are looking for the best offshore outsourcing company, Helplama is the perfect place for you. With a team of highly skilled and experienced professionals, Helplama provides exceptional customer service and support to businesses across US, UK, and Australia.
Services Offered
- Email Support
- Live Chat Support
- Live Call Answering Service
- Phone Support
- Telemarketing Support
- Phone Order Taking
- Data Entry Services
Industries Served
- B2B Telemarketing
- E-commerce
- Technical Support
Key Features
- 24/7 Support: Delivers 24/7 customer service to your consumers and can handle various tasks such as phone support, email & chat support.
- Automated Emails: Send automated email notifications and alerts to your customers to increase your NPS.
- Dedicated Agents: Assigns dedicated agents who are specifically trained in your company’s products and services. These agents work closely with your team to deliver excellent customer service.
- Performance Metrics: Provides regular reports on your customer service performance, so you can track the effectiveness of your outsourcing efforts.
- Additional Services: Streamline your business operations by taking care of tasks such as data entry, order processing, and more.
Pricing
- Pay As You Go Answering Service – Charges are based on the length of each call, which costs 70 cents/minute.
- Outsourcing Customer Service – Begins at $399/month.
2) SupportNinja
Rating: ⭐ 4.5/5
Company Headquarters Location: Dallas, Texas
Founded: 2015
SupportNinja offers customer experience and back-office support to organizations across the world. The major advantage of SupportNinja is that they let you custom-design your own outsourcing solution to fulfill your business needs.
Services Offered
- Customer Success
- Technical Support
- Content Moderation
- Data Processing
- Professional Services
Industries Served
- Technology
- Finance
- Manufacturing & Suppliers
- Retailers
- And so on
Key Features
- Dedicated Team: Hand-pick your team of support agents from their private portal and train and manage them. Or else, you can let SupportNinja do the job for you.
- Customer Support: Delivers 24/7/365 customer support, and flexible shift options, including coverage for all time zones and office hours.
- Community Monitoring: Engage with your followers on social media platforms. Also, SupportNinja gathers feedback at every touchpoint.
- Data Processing: Includes data entry, analysis, and mining services. Plus, provides access to required hardware and software.
- Professional Services: Refers to finance & accounting, payroll, QA, virtual assistant, workforce management, IT services, administration, and so on.
Pricing
- Personalized – Contact SupportNinja’s team to get the pricing details.
3) Innovature BPO
Rating: ⭐ 4.8/5
Company Headquarters Location: Ho Chi Minh City, Vietnam.
Founded: 2015
Select Innovature BPO as your outsourcing partner for cost-effective and efficient task management, leveraging cutting-edge technology. Experience the advantages of global expertise combined with a keen understanding of local requirements.
Services Offered
- Live Chat
- Technical support
- Social media channel management
- Telemarketing
- Telesales
- Lead Generation
- Data Mining
- Email marketing
- Network Support
- Hardware support
- Software support
- Ticket management
Industries Served
Key Features
- International Expertise, Local Proficiency: Innovature BPO is a team well-versed in global knowledge and attuned to local needs, crafting tailor-made solutions exclusively for you.
- Cutting-Edge Technology: Innovature BPO employs the most recent technology to ensure its services are efficient, precise, and secure.
- Flexible Solutions with Ease: Innovature BPO provides adaptable solutions that can evolve alongside your business, simplifying transitions and saving you costs.
- Highly Capable Team: With a skilled and continuously learning team, Innovature BPO is committed to delivering the highest standard of service for your benefit.
Pricing
- Personalized
4) PartnerHero
Rating: ⭐ 4.9/5
Company Headquarters Location: Boise, Idaho
Founded: 2014
When you work with PartnerHero, you can take advantage of their diverse employees from around the world. They select individuals based on their unique talents and abilities, giving you access to support agents from different backgrounds and countries, rather than just one location.
Services Offered
- Customer Support
- Trust & Safety
- Software
- QA Quality
Industries Served
- Real Estate
- SaaS
- E-commerce
- Healthcare
- Finance
- And more
Key Features
- Customer Support: Provides 24/7/365 services with offshore, onshore, and nearshore options.
- Data Security: PartnerHero is HIPAA compliant and ISO 27001 certified. If you want to find out more about their security & privacy standards, click here!
- CRM Optimization: Upgrades and maintains your support software.
- Quality Services: Performs auditing services and offers deep insights into your processes, products, and team performance.
- Trust & Security: Has services ranging from online to offline risk abatement.
Pricing
- Flex Support – Begins at $10/hour.
- Dedicated Teams – Starts from $1,900/associate/month.
- Managed Operations – You need to contact PartnerHero’s team.
5) Integra: Customer Support
Rating: ⭐ 4/5
Company Headquarters Location: Wexford (Pittsburgh)
Founded: 2004
Integra: Customer Support has over 19 years of experience and 1400+ staff to handle your customer service needs. Their support professionals are trained in customer psychology to provide effective assistance through email, live chat, phone, or social media.
Services Offered
- Telephone Support
- Email or Ticketing Support
- Live Chat
- Technical Support
- Complaint Handling
Industries Served
- Finance & Insurance
- Healthcare
- Tourism & Travel
- Technology
- Logistics & Transportation
- And so on
Key Features
- Multilingual Support: Apart from English, you can also get support in Russian, Italian, German, Spanish, French, and Arabic.
- Flexible Options: Depending on your business needs, choose 24/7 service or specific working hours. Plus, you may employ Integra on a short-term or long-term basis.
- Reports: Integra provides all the reports you need to assess the service quality and make informed decisions. They will send call logs, timesheets, and custom reports on a daily, weekly, or monthly basis.
- Additional Services: Also, Integra delivers appointment scheduling, order-taking, return & refunds, shipment & order tracking, pre & post sales, etc., services.
Pricing
- Customer Support – $7.95/hour
- Technical Support – $9.95/hour
6) Pure Moderation
Company Headquarters Location: Hanoi
Founded: 2006
In addition to customer support outsourcing, Pure Moderation specializes in a range of services, including content moderation, game management, data entry, and data labeling.
In terms of customer service, they offer multiple customer care and seasonal BPO services. See the Service Offered section below for more information.
Services Offered
Customer Care Services:
- Multilingual Live Phone Support
- Email Support Outsourcing
- Customer Ticket Support
- Live Chat Support
- Social Media Customer Support
- In-app Customer Support
- Technical Customer Support
- Retail/E-commerce Customer Support
- Video Chat Customer Support
Seasonal BPO Services:
- Consultancy
- Artificial Intelligence (AI) Training
- Localization
Industries Served
- Education
- Broadcasting companies
- Gaming
- Technology
- And so on
Key Features
- Support Section: Creates FAQs and general information about your products and services that you can integrate into your app for users to resolve their issues.
- Call Center: Offers a BPO call center with a dedicated team to handle inbound and outbound calls from your existing and potential customers.
- Localization: Has a network of team sites located in 5 different countries and provides support in various languages. This includes Vietnamese, English, Thai, Khmer, Burmese, Lao, Bahasa, Hindi, and more within India.
- AI Training: Trains your AI system to automate repetitive tasks, minimize errors, and make accurate predictions.
Pricing
- Personalized
7) MicroSourcing
Company Headquarters Location: Taguig, Metro Manila
Founded: 2006
With its headquarters in the Philippines, MicroSourcing is an outsourcing company with over 500 active clients, 7000 staff, and 11 delivery centers.
To get started with offshoring, you have to list the resources and requirements you need for your offshore team. From there, MicroSourcing takes care of the recruitment, onboarding, and training process, ensuring that your team is fully prepared. Also, they provide support to help you manage your team and tasks.
Services Offered
- Digital Marketing
- Data Visualization, Process, and Cleansing
- Order Processing
- Back Office
- Call Center
- And so on
Industries Served
- Data Management
- Engineering & Construction
- Hospitality & Tourism
- Legal Services
- Media & Communications
- Real Estate
- And more
Key Features
- End-to-end service: From recruitment to facilities management, MicroSourcing provides a full suite of services to ensure your outsourcing needs are met.
- 24/7 Support: Deliver 24/7/365 customer support to your business.
- Back Office Support: Includes services such as administrative and technical support, data entry & processing, creative services, etc.
- Security: MicroSourcing is ISO 27001 and ISO 9001 certified, as well as, HIPAA and PCI-DSS compliant.
Pricing
- Personalized
At Last!
The Top 7 companies mentioned in this article are all reputable and experienced in offshore customer service outsourcing. Each company has unique strengths and caters to a variety of industries.
If you are looking for a reliable outsourcing partner with excellent customer support services, consider Helplama. With its experienced team, Helplama can provide tailored outsourcing services. Plus, its zero-risk model means you can try its services without any financial obligation.
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