Challenges of Outsourcing Voice Support and How to Overcome them

Customer Support

Being kept on hold for 20 minutes by a call center agent on the other side of the world is the last thing anyone wants in the middle of a busy day. Poor comprehension and articulation skills, lack of product knowledge and little to no authority to make exceptions to...

Can Outsourced Voice Support Really Understand Your Brand and Delight Your Customers? Yes! Here’s How…

Customer Support

The debate over outsourcing customer support operations has been convincingly settled in its favor. The cost advantage of outsourcing to a specialist call center – with core competence in building and scaling voice support teams – is undeniable to an...

Looking for Outsourced Customer Support Service? Here are 9 Points to Consider before Choosing one

Customer Support

Quality customer support can help online stores and small businesses differentiate themselves from the competition. Given the high cost of hiring and training an in-house customer support team, many online entrepreneurs are considering how to outsource customer...

List of Best Outsourcing Companies in USA

Customer Support, E-commerce

Business Process Outsourcing (BPO) is a great way to delegate repetitive tasks and focus on important management and development decisions. In fact, 24% of small businesses choose outsourcing to increase efficiency. But choosing an outsourcing company is not an easy...

Why Outsource Customer Support: A Definitive Guide

Customer Support

The decision to outsource customer support comes into picture when you realize that the needs of your customers are escalating exponentially. Either the inbound volume of your customers’ queries start overflowing or you miss out on time due to a void in customer...