Looking to elevate your customer service game? Outsourced live chat operators might just be the secret ingredient you need. With it, you get an extended team of highly skilled customer service professionals available 24/7 to engage with your customers and provide exceptional support.
“According to a recent study, a staggering 80% of companies have reported significant boosts in sales, revenue, and customer loyalty as a direct result of implementing live chat support on their websites.”
“And, 44% of individuals say live chat is the most valuable feature a company can provide on their website.”
So, join us as we uncover the top 5 providers in the industry.
5 Best Outsourced Live Chat Operators
1. Helplama (Overall rating – 5/5 ⭐, 7 reviews)
Rating: ⭐ 5/5
Location: Walnut, California.
Founded: 2016
Helplama is a leading provider of outsourced live chat operators, offering you the right experts experienced in your domain. With their team of highly skilled chat operators, Helplama aims to enhance customer satisfaction and customer retention for you.
Services Offered
- Email support
- Live chat support
- Phone support
- Telemarketing support
- Live call answering service
- Phone order taking
- Data entry services
Industries Served
- E-commerce
- SaaS
- B2B Telemarketing
Key Features
- Highly trained operators: Dedicated agents extensively trained to handle a wide range of customer inquiries.
- Customized chat scripts: The A.I. chat simulator tailors chat scripts that match your brand voice.
- 24/7 Live chat support: Ensures real-time support to your site visitors round the clock.
- Language & Location: All the operators speak the same language and share the cultural values of your target demographic.
Clientele
- PlugYourHoles
- Apt2B
- Vitaly Design, and more.
Pricing
Personalized pricing starts at $399/mo with a 100% money-back guarantee.
2. HelpSquad
Rating: ⭐ 5/5
Location: Quakertown, Pennsylvania.
Founded: 2015
HelpSquad live chat agents provide your customers unmatched support in their preferred language and in real-time. And, by gaining an in-depth understanding of your business, they even successfully convert inquiries into sales.
In addition to seamless outsourced live chat service, HelpSquad also builds a knowledge base of FAQ for your product or service.
Services Offered
- Live chat service
- Phone support
- Email support
- Two-way SMS texting
- Google Business Messages
- Facebook Messenger
Industries Served
- E-commerce
- Resellers/BPOs
- Education
- Healthcare
- Automotive
- Marketing & Media Agencies
- SaaS
- Finance
- Hospitality, etc.
Key Features
- 24/7/365 Support: Offers round-the-clock and around-the-year live chat support across websites, texts, and Messenger.
- Free software: You can avail of free ADA, HIPAA, and PCI compliant live chat software.
- Agent expertise: US-based trained professionals, adapt to your chat transcripts easily.
- Teams: Choose from dedicated or shared agents depending on your requirements.
- Account Manager: The dedicated account manager takes care of your process and ensures greater KPIs.
- User support: Contact company support at 1-877-775-3667 or through live chat, at any time.
Clientele
- MultiSoft Corporation
- Kofile Technologies
- Simple Agency OY
- Spark Orthodontics, and more.
Pricing
Plans start from $185/month. You can also opt for Pay per lead packages. Also, click on the button below to try their service free for 14 days.
3. CloudTask
Rating: ⭐ 4.9/5
Location: Miami Beach, Florida.
Founded: 2008
CloudTask offers you the “Go to” market strategy in outsourced live chat support services. They aim to deliver increased customer satisfaction and customer loyalty for your brand. Thus, the company saves you recruiting time besides reaching your business goals.
“GoDataaFeed testified that the CloudTask team helped their company increase CSAT from 86% to 94% IN 7 weeks. Also, their average response time was reduced from 6.7 to 1.8 minutes.”
Services Offered
- Inbound calls
- Chat support
- Social media support
Industries Served
- Telecommunications
- Business services
- Information Technology
Key Features
- Highly trained operators: Skilled and specialized live chat operators trained as per your practices right after the onboarding.
- Management team: Monitors the support performances and ensures successful KPIs continuously.
- Customer engagement: The team constantly engages your customers through knowledge sharing and satisfaction surveys.
Clientele
- GoDataFeed
- Ipswitch, and more.
Pricing
Personalized
4. Peak Support
Rating: ⭐ 4.9/5
Location: Cambridge, Massachusetts.
Founded: 2015
With a team of multilingual live chat operators, advanced technology tools, and a focus on delivering exceptional customer experiences, Peak Support offers a trusted outsourced live chat partnership for reliable and efficient customer support.
The company was certified as among the “America’s Fastest Growing Inc 5000”, and “Great place to work” and featured on G2, Clutch, etc.
Services Offered
- Email support
- Chat support
- Inbound & outbound phone support
- Social media support
Industries Served
- Retail & E-commerce
- Software & Technology
- Gaming
Key Features
- Customer service experts: Team with an exhilarating 8 years of experience with large out-sources like Verizon, eBay, etc.
- Account manager: Constantly monitors process improvements and team performances, and gives you ongoing assistance.
- Quality assurance: Regular monitoring and evaluating of live chat interactions to ensure higher customer satisfaction.
Clientele
- American Exchange Group
- Public Rec
- BloomNation
- The Community Company, and more.
Pricing
Personalized
5. Helpware
Rating: ⭐ 4.9/5
Location: Lexington, Kentucky.
Founded: 2015
Helpware aims at delivering promising outsourced live chat support that helps you achieve faster response times and improved customer satisfaction levels. Yet, they assure you no compromise in the quality and a superior customer experience.
Services Offered
- Live chat support
- Inbound & outbound call support
- Video call support
- Email support
- SMS support
- Social media support
- Helpdesk support
- Chatbots
Industries Served
- E-commerce & Retail
- SaaS & Software
- Healthcare & HealthTech
- Gaming & Entertainment, etc.
Key Features
- 24/7/365 Support: Agents are available all the time to attend to your customers’ queries on any channel.
- Agent expertise: You will get a dedicated team of agents specially trained in your vertical.
- Advanced Technology: Advanced tools and integrations including CRM, ticketing systems, and analytics, to ease operations.
- Self-service tools: There is a knowledge base and a community forum to help your customers and agents find answers by self.
- Languages: Helpware’s live chat agents can support using 25+ languages.
- Location: Multiple offices in the US, Philippines, Puerto Rico, Mexico, Germany, Poland, Ukraine, and Albania.
Clientele
- DoorDash
- Headspace
- Squad Locker
- One Hope, and more.
Pricing
Personalized
Also, read: Best Ways To Hire Outsourced Live Chat Agents
In Conclusion
Outsourcing live chat operators from the best providers can be a strategic decision to enhance your customer support, and save time and resources. This way you can tap into global talent, and drive business success.
When it comes to reliable and efficient outsourcing agencies, Helplama is a top contender. By providing you with well-versed agents, 24×7 support availability, and multi-channel support, it will help you achieve improved customer satisfaction and increased success.
