As a startup, it is essential to provide exceptional customer support to create loyal customers and establish a positive brand reputation. However, managing customer inquiries and concerns can be challenging, especially when you are trying to focus on growing your business.
That is where customer support agencies come in, offering experience, expertise, and resources to help you handle customer inquiries efficiently.
In this article, we have compiled a list of the top 5 agencies that provide customer service for startups. So, you can make an informed decision based on their customer support startup solutions and take your support to the next level in 2024.
5 Top Customer Service Agencies For Startups
1) Helplama
Rating: ⭐ 5/5
Company Headquarters Location: Walnut, California
Founded: 2016
Whether you are in the USA, UK, or Australia, you can avail of Helplama outsourcing services. They specialize in helping you scale your customer support team quickly and efficiently, regardless of your business size.
Helplama delivers 24/7 customer support with a team of trained agents who are capable of handling various customer inquiries. Plus, it integrates with popular eCommerce, social media, and messaging platforms, making it easier for you to connect with your customers. For example, Magento, Shopify, Facebook, Instagram, TikTok, WhatsApp, and Slack.
Furthermore, you can proactively interact with your consumers with Helplama’s live chat automation and also, send automated email alerts. On top of all these features, you can view key performance metrics in real-time to stay on top of your customer service performance.
Services Offered
- Live Chat Support
- Email Support
- Phone Support
- Phone Order Taking
- Telemarketing Support
- Live Call Answering Service
- Data Entry Services
Industries Served
- B2B Telemarketing
- E-commerce
- Technical Support
Clientele
- Apt2b
- PlugYourHoles
- Vitaly Design
- And more
Pricing
- Pay As You Go Answering Service – You only pay per call, i.e., 70 cents/minute.
- Outsourcing Customer Service – Starts at $399/month.
Also, read – 10 Best Call Center Outsourcing Agencies
2) APEX Call Centers
Rating: ⭐ 5/5
Company Headquarters Location: Fort Lauderdale, Florida
Founded: 2017
Whether you are running a startup or an enterprise, you can employ APEX Call Centers, an ISO 9001:2015-certified company. Despite having less experience than other companies, APEX Call Centers has won over 10 global awards for its services.
They offer 24/7 customer support, back office support, chat support, and BPO solutions. Plus, you don’t have to worry about data protection as APEX Call Centers has PCI DSS, IQNet, SOC 2, and HIPAA Compliant certifications.
Furthermore, APEX Call Centers – Other Services include nearshore and offshore call center services, IVR, multichannel support, staff/seat leasing, and customer acquisition & retention.
Services Offered
- Inbound Call Center Services
- Outbound Call Center Services
- BPO Solutions
- Industry Specific Services
- Back Office Support
- Other Services
Industries Served
- Government
- Healthcare
- Renewable Energy
- Logistics & Transportation
- Retail
- Real Estate
- And more
Pricing
You need to contact the APEX Call Centers team to get the pricing quote.
3) PartnerHero
Rating: ⭐ 4.9/5
Company Headquarters Location: Boise, Idaho
Founded: 2014
When you choose to work with PartnerHero, you benefit from their diverse team of employees from around the world, who are selected based on their individual talents and capabilities. This means, when you partner with them, you gain access to support agents from various countries and backgrounds, rather than just one location.
PartnerHero’s Quality Services provide valuable insights into your product, team performance, and processes. Additionally, they offer unbiased auditing services to assess your other vendors. Under CRM Optimization, their team upgrades and maintains your support tools like Kustomer, Zendesk, and HelpScout.
From online risk abatement to offline trust & safety issues, PartnerHero takes care of and makes sure that your business is secure.
Furthermore, they have a customer support startup or small business solution called Flex Support – perfect for low ticket volume. It is limited to live chat, email, and social support options but delivers part-time, infrequent, or odd-hours support coverage. Plus, it provides a 3-month contracts guarantee.
Services Offered
- Customer Support
- Trust & Safety
- Software
- QA Quality
Industries Served
- E-commerce
- FinTech
- EdTech
- Health & Wellness
- SaaS
- Tech Companies
Clientele
- Etsy
- Udemy
- Dr. Martens plc
- Grindr
- Sweetgreen
Pricing
There is no free trial option and PartnerHero has 3 pricing plans.
- Flex Support – Starts at $10/hour.
- Dedicated Teams – Begins at $1,900/associate/month.
- Managed Operations – Contact PartnerHero’s team to get pricing details.
4) Smith AI
Rating: ⭐ 4.8/5
Company Headquarters Location: Los Altos, California
Founded: 2015
Smith.ai books appointments, captures screen callers, and logs details instantly in your CRM software and in your calendar. Also, it delivers real-time call data analytics such as caller disposition, relevance, and priority on your dashboard. You can use this to predict your business growth, ROI, etc.
Smith AI’s virtual receptionists perform all the customer support operations on your behalf. For instance, calling back online leads, contacting donors, chasing down payments on unpaid invoices, and sending follow-up emails & texts.
Finally, Smith AI integrates with 30+ platforms, including Zapier, Salesforce, Active Campaign, and Google Sheets.
Services Offered
- 24/7 Sales Outreach
- 24/7 Answering Service
- Lead Screening & Intake
- Appointment Scheduling
- 24/7 Website Chat
- Bilingual Call Answering
- And more
Industries Served
- Legal & Law Firms
- Education & Enrichment
- IT & Managed Services
- Finance & Accounting
- Software & SaaS
- E-Commerce & Retail
- Media & Entertainment
- Pet Services
- All Other Industries
Clientele
- CallRail
- Merchbar
- Wondermint
- New Wave FS
- Nyman IP
Pricing
Smith AI pricing varies as per the services you choose.
- Virtual Receptionist – Pricing plans start at $255/month. Plus, additional charges are applicable for add-ons.
- Outreach Campaigns – Starts at $3,000 per campaign with limited contacts. Here too you can include add-ons that come with additional charges.
- Live Chat – Has a free plan that includes AI chatbot only. And, paid plans begin from $140/month with limited live chats.
5) Voice Nation
Rating: ⭐ 4.6/5
Company Headquarters Location: Duluth, Georgia
Founded: 2002
With 100% US-based agents, Voice Nation is perfect for businesses that provide their services in the United States. In case your customers are from somewhere other than the US, then you take advantage of their bilingual operators.
Voice Nation features 24/7/365 live answering and trained virtual receptionists equipped to handle all your calls. Also, Voice Nation performs call screening, and on-call scheduling, and generates analytical reports.
If you are always on the go, you will love their mobile app, which allows you to manage your leads, calls, and messages right from your phone.
Services Offered
- 24×7 Live Answering
- After Hours
- Bilingual
- Call Patching
- Order Processing
- Disaster Recovery
- Virtual PBX
- Voicemail
- Live Chat
Industries Served
- Legal
- Medical
- Real Estate
- Small Business
- Landscaping
- All Other Industries
Clientele
- NBC
- Delta Air Lines
- Make-A-Wish
- McDonald’s
- Keller Williams
Pricing
Voice Nation offers a 7-day free trial. And, their pricing plans work on a Pay for Minutes basis, starting at $30/month for up to 50 minutes.
Also, read – Best 7 eCommerce Outsourcing Services & Companies
Ready to Improve Your Customer Support Services?
As you may already know, providing excellent customer support is crucial for the success of any business, particularly for startups. By employing one of these best 5 customer support agencies for startups, you can save your time and effort while delivering high-quality customer service. Remember to choose the one that best meets your business needs and budget.
That being said, if you are looking for a customer support agency that offers a complete package of necessary tools and automation, Helplama is an excellent option. Additionally, its Zero Risk Model and cost-effective pricing provide a risk-free solution for businesses of all sizes.
Sign up today and let Helplama help you take your business to the next level!
