5 Best Amazon Third-Party Customer Service Companies

Last Updated: April 2024

Looking for top-notch Amazon third-party customer service? Look no further! 

Amazon’s third-party customer service companies specialize in providing exceptional support tailored to your needs. With a focus on efficiency and satisfaction, they handle inquiries, complaints, and troubleshooting with expertise. 

With more than 50% of Amazon’s sales generated by third-party sellers, their seamless communication and swift resolutions ensure your Amazon  customers’ experience is nothing short of excellent.

amazon third-party customer service

Best Amazon Third-Party Customer Service Companies

1. Helplama

amazon third-party customer service

Rating: 5/5

Pricing: Starts at $399/mo

Helplama delivers top-tier customer support solutions tailored to businesses, with a focus on live chat, email, and voice assistance through a network of skilled US-based agents. 

Key features 

    • Skilled US-based Agents: Helplama boasts a team of proficient US-based agents trained to handle live chat, email, and voice support with precision and professionalism.
    • Multichannel Support: Enjoy seamless customer service across various channels, ensuring accessibility and convenience for your customers.
    • Personalized Assistance: Helplama’s personalized assistance addresses the unique needs and concerns of your business and customers.
    • 24/7 Availability: With Helplama, round-the-clock support is assured and your customers will receive prompt assistance whenever they need it.
    • Cutting-edge Technology: Leveraging the latest tools and technologies, Helplama ensures efficient and effective customer interactions, enhancing overall satisfaction.
    • Scalable Solutions: Helplama offers scalable solutions that adapt to the evolving requirements of your business, ensuring consistent quality service.

2. SimplyContact 

amazon third-party customer service

Rating: 4.8/5

Pricing: Personalized 

Simply Contact specializes in outsourced customer service solutions designed specifically for Amazon sellers, ensuring a seamless and positive experience for your customers.

Simply Contact has been distinguished as a top performer in answering services, earning accolades and recommendations from The Manifest Global Awards.

Key features 

    • Amazon-centric Approach: Tailored specifically for Amazon sellers, SimplyContact understands the platform’s intricacies, delivering solutions aligned with your business goals.
    • Flexible Service Options: Choose from a variety of service packages tailored to your needs, allowing you to scale your customer support efforts as your business grows. 
    • Expert Amazon Knowledge: Benefit from a team well-versed in Amazon’s policies, procedures, and best practices, enabling them to address seller-specific challenges effectively.
    • Comprehensive Support: From order inquiries to product troubleshooting, SimplyContact offers a wide range of customer service solutions, covering all aspects of the buyer journey.
    • Brand Representation: Entrust SimplyContact with representing your brand professionally and courteously, fostering trust and loyalty among your customer base.
    • Proactive Problem-solving: Anticipating and addressing potential issues before they escalate, SimplyContact employs proactive strategies to ensure customer satisfaction and retention.

3. 2ndoffice

Rating: 5/5

Pricing: Customized

Discover 2ndoffice, your go-to partner for Amazon seller support outsourcing with tailored services and a focus on boosting your online presence with an annual revenue of less than $5M.  

Key features

    • Multilingual Support: 2ndoffice offers customer support in multiple languages, catering to a diverse customer base and expanding your reach globally. 
    • Personalized Feedback Management: Their tailored approach to feedback removal ensures a positive brand image, enhancing credibility and trust among Amazon customers. 
    • Comprehensive Product Reviews: With a keen focus on product reviews,2nd office helps optimize your listings, driving sales and improving visibility on the Amazon platform. 
    • Dedicated Account Managers: Enjoy the benefits of having a dedicated account manager who understands your business needs and provides personalized assistance throughout the outsourcing process. 
    • Streamlined Order Management: 2ndoffice simplifies order management tasks and efficiently handles customer inquiries and concerns. 
    • Quality Assurance: 2ndoffice rigorous quality assurance measures guarantee high-quality customer support, maintaining brand integrity and fostering long-term customer relationships. 

4. Digital Customer Care Company

amazon third-party customer service

Rating: No reviews yet 

Pricing: Bespoke 

Meet Digital Customer Care Company, the premier destination for top-notch customer service solutions to elevate your customer experience and exceed your expectations through various digital channels in 7+ languages.

Key features 

    • Omni-channel Support: Digital Customer Care Company provides seamless customer service across multiple channels and a convenient experience for your customers.
    • AI-powered Chatbots: Their advanced chatbot technology automates routine inquiries, reducing response times and maintaining a personalized touch.
    • 24/7 Availability: With round-the-clock customer support, Digital Customer Care Company confirms that your customers receive assistance whenever they need it.
    • Data-driven Insights: Leveraging data analytics, they offer valuable insights into customer behavior and preferences, empowering you to make informed business decisions.
    • Multilingual Agents: With a diverse team of multilingual agents, they can cater to a global customer base, breaking down language barriers and expanding your market reach.
    • Tailored Training Programs: Digital Customer Care Company customizes training programs for their customer service staff to ensure they are equipped with the necessary skills and knowledge.

5. SupportYourApp

amazon third-party customer service

Rating: 4.3/5

Pricing: Customer-centric

Partner with SupportYourApp to streamline your operations and focus on scaling your business effortlessly in outsourcing services with an annual revenue of $32.1M and 201 employees. 

Key features 

    • Amazon-specific Expertise: SupportYourApp specializes in outsourcing solutions tailored specifically for Amazon sellers.
    • Flexible Service Packages: Enjoy customizable service packages that cater to your specific needs, whether it’s customer service, order management, or feedback monitoring.
    • Rapid Response Times: With a commitment to swift responses, SupportYourApp ensures that your customers’ inquiries and concerns are addressed promptly.
    • Proactive Issue Resolution: Their proactive approach to issue resolution anticipates and mitigates potential problems before they escalate and preserves your brand reputation.
    • Comprehensive Training Programs: Presents comprehensive training programs for their support staff, ensuring that they are well equipped to provide exceptional service.

Finally..

Partner with these top-tier Amazon third-party customer service companies to elevate your support game. With their specialized expertise, your Amazon business will thrive, backed by seamless customer service solutions. 

Moreover, 59% opt for outsourcing to cut down expenses, making it a strategic move for cost-effective operations.

amazon third-party customer service

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