7 Best E-Commerce Customer Service Companies

Best E-Commerce Customer Service Companies

Last Updated: February 2024

In the dynamic landscape of online retail, e-commerce customer service companies play a pivotal role in ensuring seamless customer experiences. 

With 90% of American shoppers citing customer service as a decisive factor in choosing to do business with a company, it becomes critical to provide top-notch customer service. 

Thus, we’ve handpicked the best companies that will help you meet the growing demands of your online consumers.

1) Helplama

Rating: 5/5

Pricing: Custom

Introducing Helplama, the reliable ally for outsourced customer service. With a wealth of knowledge and an unwavering dedication to excellence, Helplama is committed to elevating the customer support journey.

Key Features

    • Skilled Assistance: The team of proficient human agents at Helplama provides expertise, delivering customized help tailored to the unique needs of clients.
    • Round-the-Clock Availability: Helplama ensures accessibility 24/7, allowing customers to receive assistance at any time they require.
    • Seamless Communication: Helplama facilitates smooth interactions by enabling customers to connect through their preferred communication channels.
    • Personalized Solutions: Helplama collaborates closely with clients to design a customer support plan that perfectly aligns with their unique requirements.
    • Adaptable Support: Helplama adjusts services as clients’ businesses grow, effortlessly managing challenges that come with expansion.
    • Cutting-Edge Technology: Helplama employs the latest technology and AI tools to optimize operations and boost efficiency. 
    • 100% reimbursement: Helplama is so committed to giving great customer service that they promise a full refund if you’re not satisfied.

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2) Simply Contact 

Best E-Commerce Customer Service Companies

Rating: 4.7/5

Pricing: Contact their team to learn more.

SimplyContact specializes in delivering top-notch outsourced customer service, uniquely tailored to meet the specific needs of Amazon sellers.

Key Features

    • Tailored Amazon Customer Support: SimplyContact’s team comprehensively understands and caters to the distinctive requirements of Amazon sellers.
    • Multilingual Customer Support: SimplyContact’s multilingual customer support services are available in 18+ languages.
    • Inbound Contact Center Expertise: SimplyContact’s team of experts specializes in omnichannel processing of incoming queries.
    • E-commerce Support Excellence: Provides dedicated e-commerce support tailored to the specific challenges and requirements of online retail.

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3) 2nd Office

Rating: 5/5

Pricing: Contact them for a quote.

At 2nd Office, businesses can entrust the management of their E-commerce support for a successful venture into online selling. In addition, the 2nd Office provides E-commerce services like product data entry, virtual assistant support, product photo editing, and web development.

Key Features

    • Customer-Centric Support: 2nd Office prioritizes customer engagement, offering comprehensive support services that enhance the overall buying experience.
    • Proactive Customer Interaction: With a well-established customer support process, 2nd Office ensures effective and productive interactions with customers. 
    • Frontline Support for Growth: Skilled experts handle account management and customer engagement.

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4) Digital Customer Care

Pricing: Custom

Digital Customer Care serves as a reliable provider of exceptional customer services, specifically tailored for Amazon businesses.

Key Features

    • Excellent Customer Experience: Digital Customer Care collaborates with a professional, well-trained team to deliver an outstanding customer experience.
    • Service Level Agreement (SLA) Commitment: Digital Customer Care guarantees an average response time of no more than 30 seconds.
    • Multilingual Support: Digital Customer Care provides support in various languages including Dutch, English, German, French, Arabic, Italian, Portuguese, and Spanish.
    • Omnichannel Communication: Support for various communication channels, including email, Facebook, Twitter, and live chat.
    • Extended Business Hours: Operating 24/7, 365 days a year, Digital Customer Care ensures continuous support.

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5) SupportYourApp

Best E-Commerce Customer Service Companies

Rating: 4.9/5

Pricing: Custom

SupportYouApp stands as a dedicated partner in delivering exceptional customer service, adopting a personalized approach to cater to the unique needs of every client. 

Key Features

    • Personal Approach: SupportYouApp tailors its approach to meet the specific needs of each client.
    • Effective Support Tools: The team at SupportYouApp integrates the latest and most effective tools into their daily operations.
    • 24/7 Customer Support: SupportYouApp operates around the clock, 24/7/365, including holidays.
    • Expert Teams: The dedicated teams at SupportYouApp are poised and ready to assist customers with any issue.
    • 55 Languages: SupportYouApp offers a multilingual approach to effectively communicate with a diverse customer base.
    • Amazon Support Outsourcing: SupportYouApp’s outsourcing solution provides comprehensive assistance in handling requests on the Amazon platform.

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6) SalesSupply

Pricing: Custom

SalesSupply is your premier partner for customer service outsourcing services, catering to e-commerce retailers, businesses, and (DTC) brands. They have over 800 trained agents who can help you in 6 different languages and are available in three different time zones.

Key Features

    • E-commerce Specialization: SalesSupply focuses on providing tailored solutions for e-commerce retailers, businesses, and (DTC) brands.
    • Platform and ERP Integrations: SalesSupply seamlessly integrates with the most commonly used e-commerce platforms and ERP systems.
    • Ticket System Support: Whether you have your own ticket system or require one, SalesSupply accommodates various systems for customers.
    • Scalable Service: SalesSupply’s service is highly scalable, offering a cost-friendly solution regardless of your business’s size or volume. 
    • Diverse Industry Experience: They have successfully worked with clients in diverse industries, including fashion, home & living, electronics, and health & beauty.

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Also read: How To Create Customer Service Transformation In A Digital World?

7) Invensis

Rating: 4.8/5

Pricing: Personalized plans

Invensis has been a trusted provider of top-notch managed eCommerce services worldwide since the year 2000. Their team consists of experienced professionals with extensive knowledge of leading online shopping platforms. 

Key Features

    • Platform Expertise: Invensis is well-versed in managing eCommerce services on various platforms, including Shopify, Magento, WooCommerce, eBay, Amazon, Big Commerce, OpenCart, and more.
    • Best Practices Deployment: Employs industry best practices in outsourced eCommerce operations, guaranteeing excellence in key areas such as order management, product information management, fraud prevention, shipping, logistics, payment collections, returns, and refunds.
    • Customized Solutions: The hallmark of our service is our ability to develop customized solutions tailored to meet the unique needs of each client.

Conclusion

In conclusion, the 7 best E-commerce customer service companies listed above stand out as pillars of excellence in online retail. 

Remember, 93% of customers are likely to make repeat purchases with a brand after a positive customer service experience. Thus, it is important to provide top-notch customer service if you want to stay at the top of the game. 

So take your time to review each company and select the one that aligns with your needs. If you’re still in a dilemma, we suggest you explore Helplama’s services. They offer US-based agents with specific domain expertise and have a 100% money-back guarantee if you’re not satisfied with their services. 

Click below to know how much it will cost you to outsource your e-commerce customer support.