Last Updated: April 2025
Looking for top-notch Amazon third-party customer service? Look no further!
Amazon’s third-party customer service companies specialize in providing exceptional support tailored to your needs. With a focus on efficiency and satisfaction, they handle inquiries, complaints, and troubleshooting with expertise.
With more than 50% of Amazon’s sales generated by third-party sellers, their seamless communication and swift resolutions ensure your Amazon customers’ experience is nothing short of excellent.
Best Amazon Third-Party Customer Service Companies
1. Helplama
Rating: 5/5
Pricing: Starts at $399/mo
Helplama delivers top-tier customer support solutions tailored to businesses, with a focus on live chat, email, and voice assistance through a network of skilled US-based agents.
Key features
- Skilled US-based Agents: Helplama boasts a team of proficient US-based agents trained to handle live chat, email, and voice support with precision and professionalism.
- Multichannel Support: Enjoy seamless customer service across various channels, ensuring accessibility and convenience for your customers.
- Personalized Assistance: Helplama’s personalized assistance addresses the unique needs and concerns of your business and customers.
- 24/7 Availability: With Helplama, round-the-clock support is assured and your customers will receive prompt assistance whenever they need it.
- Cutting-edge Technology: Leveraging the latest tools and technologies, Helplama ensures efficient and effective customer interactions, enhancing overall satisfaction.
- Scalable Solutions: Helplama offers scalable solutions that adapt to the evolving requirements of your business, ensuring consistent quality service.
2. SimplyContact
Rating: 4.8/5
Pricing: Personalized
Simply Contact specializes in outsourced customer service solutions designed specifically for Amazon sellers, ensuring a seamless and positive experience for your customers.
Simply Contact has been distinguished as a top performer in answering services, earning accolades and recommendations from The Manifest Global Awards.
Key features
- Amazon-centric Approach: Tailored specifically for Amazon sellers, SimplyContact understands the platform’s intricacies, delivering solutions aligned with your business goals.
- Flexible Service Options: Choose from a variety of service packages tailored to your needs, allowing you to scale your customer support efforts as your business grows.
- Expert Amazon Knowledge: Benefit from a team well-versed in Amazon’s policies, procedures, and best practices, enabling them to address seller-specific challenges effectively.
- Comprehensive Support: From order inquiries to product troubleshooting, SimplyContact offers a wide range of customer service solutions, covering all aspects of the buyer journey.
- Brand Representation: Entrust SimplyContact with representing your brand professionally and courteously, fostering trust and loyalty among your customer base.
- Proactive Problem-solving: Anticipating and addressing potential issues before they escalate, SimplyContact employs proactive strategies to ensure customer satisfaction and retention.
3. 2ndoffice
Rating: 5/5
Pricing: Customized
Discover 2ndoffice, your go-to partner for Amazon seller support outsourcing with tailored services and a focus on boosting your online presence with an annual revenue of less than $5M.
Key features
- Multilingual Support: 2ndoffice offers customer support in multiple languages, catering to a diverse customer base and expanding your reach globally.
- Personalized Feedback Management: Their tailored approach to feedback removal ensures a positive brand image, enhancing credibility and trust among Amazon customers.
- Comprehensive Product Reviews: With a keen focus on product reviews,2nd office helps optimize your listings, driving sales and improving visibility on the Amazon platform.
- Dedicated Account Managers: Enjoy the benefits of having a dedicated account manager who understands your business needs and provides personalized assistance throughout the outsourcing process.
- Streamlined Order Management: 2ndoffice simplifies order management tasks and efficiently handles customer inquiries and concerns.
- Quality Assurance: 2ndoffice rigorous quality assurance measures guarantee high-quality customer support, maintaining brand integrity and fostering long-term customer relationships.
4. Digital Customer Care Company
Rating: No reviews yet
Pricing: Bespoke
Meet Digital Customer Care Company, the premier destination for top-notch customer service solutions to elevate your customer experience and exceed your expectations through various digital channels in 7+ languages.
Key features
- Omni-channel Support: Digital Customer Care Company provides seamless customer service across multiple channels and a convenient experience for your customers.
- AI-powered Chatbots: Their advanced chatbot technology automates routine inquiries, reducing response times and maintaining a personalized touch.
- 24/7 Availability: With round-the-clock customer support, Digital Customer Care Company confirms that your customers receive assistance whenever they need it.
- Data-driven Insights: Leveraging data analytics, they offer valuable insights into customer behavior and preferences, empowering you to make informed business decisions.
- Multilingual Agents: With a diverse team of multilingual agents, they can cater to a global customer base, breaking down language barriers and expanding your market reach.
- Tailored Training Programs: Digital Customer Care Company customizes training programs for their customer service staff to ensure they are equipped with the necessary skills and knowledge.
5. SupportYourApp
Rating: 4.3/5
Pricing: Customer-centric
Partner with SupportYourApp to streamline your operations and focus on scaling your business effortlessly in outsourcing services with an annual revenue of $32.1M and 201 employees.
Key features
- Amazon-specific Expertise: SupportYourApp specializes in outsourcing solutions tailored specifically for Amazon sellers.
- Flexible Service Packages: Enjoy customizable service packages that cater to your specific needs, whether it’s customer service, order management, or feedback monitoring.
- Rapid Response Times: With a commitment to swift responses, SupportYourApp ensures that your customers’ inquiries and concerns are addressed promptly.
- Proactive Issue Resolution: Their proactive approach to issue resolution anticipates and mitigates potential problems before they escalate and preserves your brand reputation.
- Comprehensive Training Programs: Presents comprehensive training programs for their support staff, ensuring that they are well equipped to provide exceptional service.
6. NeoWork
Rating: 5/5
Pricing: Customizable
NeoWork specializes in delivering highly skilled virtual assistants and operational support tailored to fast-growing and innovative companies, focusing on scaling customer support and operational teams with elite talent. With their highly selective hiring process accepting only the top 3.2% of applicants and dedicated operational support beyond just staffing, NeoWork serves as a great operations partner with exceptional employee retention rates. NeoWork serves diverse industries including health tech marketplaces, gaming, ecommerce, logistics, travel, and growth-oriented startups.
NeoWork offers a flexible pricing structure with no setup fees, no management fees, and no cancellation fees, featuring simple monthly invoicing that allows businesses of all sizes to engage their services confidently and scale as needed.
Key features
- Highly Skilled Customer Support Teams: Virtual assistants and support agents expertly trained to deliver exceptional customer service, ensuring positive interactions and high customer satisfaction.
- 24/7 Multichannel Support: Teams available around the clock across multiple channels including phone, email, chat, and social media, enabling seamless, always-on customer care.
- Quality Assurance & Monitoring: Dedicated quality assurance processes and ongoing performance monitoring to maintain high standards and quickly address any issues.
- Workforce Management & Scalability: Flexible team scaling allows businesses to adjust support capacity dynamically based on demand spikes, seasonal changes, or growth needs.
- Customizable Support Workflows: Tailored support processes to fit each client’s unique customer journey, ensuring consistent, brand-aligned experiences.
- Proactive Issue Resolution: Teams trained to identify and resolve customer issues swiftly, reducing escalations and boosting overall customer loyalty.
- Multilingual Support Capabilities: Access to multilingual agents helps businesses serve diverse customer bases effectively across global markets.
- Integration with Client Systems: Teams seamlessly integrate with client CRM, helpdesk, and other operational systems to ensure smooth workflows and data consistency.
- Focus on Employee Retention: High retention rates among support staff translate into experienced agents who understand client products and customers deeply, enhancing support quality.
Finally..
Partner with these top-tier Amazon third-party customer service companies to elevate your support game. With their specialized expertise, your Amazon business will thrive, backed by seamless customer service solutions.
Moreover, 59% opt for outsourcing to cut down expenses, making it a strategic move for cost-effective operations.
What’s holding you back?
Elevate your service game with Helplama today.
