Are you ready to discover the crème de la crème of US based call center outsourcing companies? With the global call center outsourcing market projected to reach nearly $741 billion by 2030, it’s crucial to partner with the best in the business.
In this blog, we’ll unveil the top 10 US-based call center outsourcing companies of 2025. These industry leaders are renowned for their exceptional service, cutting-edge technology, and unwavering commitment to customer satisfaction.
So, get ready to explore the best of the best in call center outsourcing, and find the perfect partner to elevate your customer support operations. Let’s dive in and discover the stars of the outsourcing world that can revolutionize your business in 2025!
1) Helplama
Rating: ⭐5/5
Location: Walnut, California
Founded: 2016
Looking to outsource your customer service operations to US-based agents who understand the nuances of American verbiage? Look no further than Helplama! They take pride in providing top-notch customer support through their team of dedicated agents.
With Helplama, you can ensure that the voice of your company resonates authentically with your American customers.
Features
- 24/7 Availability: Helplama understands that customer support should be available around the clock. So, you can count on them to be there for your customers whenever they need assistance.
- US-Based Agents: Helpama’s agents are located throughout the US, ensuring that they have a deep understanding of American culture and can provide a personalized customer experience.
- Dedicated Agents: Provides dedicated agents trained according to your specific customer support history and policies.
- Team Expertise: Have domain experts in various industries, including hair & beauty, furniture, pet supplies, and more. This ensures that you’ll be matched with agents who have the relevant expertise to handle your customers’ inquiries effectively.
- Multichannel Support: Whether it’s phone support, email assistance, or live chat, Helplama got you covered.
- Flexible Pricing: Offers customized pay-as-you-go pricing based on your customer support volume and ROI. You can choose the hours and coverage that work best for your business.
Pricing
- Personalized
2) Peak Support
Rating: ⭐4.9/5
Location: Massachusetts, United States
Founded: 2015
Peak Support is a reputable provider of outsourced call center services and business solutions tailored for eCommerce and technology companies. With a focus on building long-term partnerships, they offer customized solutions to businesses of all sizes.
Features
- 24/7 Coverage: Their team of trained professionals ensures round-the-clock customer service support for uninterrupted assistance.
- Comprehensive Reporting: Gain valuable insights into customer behavior with their daily reporting and analytics, enabling you to optimize your operations.
- Quality Assurance: Their robust quality assurance program ensures ongoing agent training to deliver high-quality customer service aligned with your brand values.
- Technology Solutions: Leverages advanced technology to streamline support operations and can seamlessly adapt to your existing tech stacks.
Pricing
- Personalized
3) Innovature BPO
Rating: ⭐4.8/5
Location: Vietnam
Founded: 2015
Choose Innovature BPO as your strategic partner for business process outsourcing, and benefit from a combination of efficiency, cost-effectiveness, and technology-driven solutions.
Experience the advantages of global excellence paired with a profound understanding of local intricacies.
Features
- Global Expertise, Local Proficiency: Innovature BPO utilizes its international knowledge and local insights to create customized solutions tailored to your specific needs.
- State-of-the-Art Technological Integration: Innovature BPO leverages cutting-edge technology to ensure precision, efficiency, and security across all its services.
- Adaptable and Scalable Solutions: Innovature BPO provides solutions that can adapt and grow with your business, enabling smooth transitions and cost savings.
- Exceptional Talent Pool: With a dedicated team committed to achieving outstanding results, Innovature BPO prioritizes continuous training to deliver top-tier service.
Pricing
- Personalized
4) Helpware
Rating: ⭐4.8/5
Location: Kentucky, United States
Founded: 2015
Helpware positions itself as a digitally enabled People as a Service (PaaS) outsourcing company, dedicated to providing businesses like yours with customized support teams and innovative solutions to enhance customer experiences.
Features
- Team Expertise: Helpware’s support professionals are skilled in handling customer queries with professionalism, empathy, and efficiency.
- Global Reach: Expand your support capabilities to over 7 countries and 25 languages with Helpware’s services.
- Analytics: Stay informed about your team’s performance with real-time performance metrics from Helpware.
- Integrations: Helpware seamlessly integrates with popular helpdesk and live chat software, such as Zendesk, Twilio, Gorgias, Tidio, and Live Chat.
- User Support: Enjoy round-the-clock availability through chat or phone support, ensuring assistance whenever you need it.
Pricing
- Personalized
5) XACT
Rating: ⭐4.7/5
Location: Orlando, Florida
Founded: 1998
XACT is a trusted partner for businesses seeking top-notch call center solutions. Whether you need inbound customer support, outbound sales calls, or technical assistance, XACT got you covered.
Features
- Customized Solutions: Tailored call center services to meet your specific needs.
- Skilled Agents: Professional and knowledgeable support from highly trained agents.
- Cutting-Edge Technology: Advanced tools for streamlined operations and enhanced customer interactions.
- Scalability: Flexible solutions that adapt to your business growth and fluctuating call volumes.
- Quality Assurance: Robust measures to ensure consistent service quality and adherence to brand standards.
Pricing
- Personalized
6) Teleperformance
Rating: ⭐ 3.9
Founded: 1978
Location: Paris, France
Envision a dedicated customer service partner exclusively for you — Teleperformance, a renowned company.
With over 45,000 employees spread across 22 centers in cities like Manila, Antipolo, and Cebu, they are committed to meeting your unique needs.
Features
- Digital Advancement: Teleperformance is at the forefront of the future, employing technologies like analytics, automation, and cloud computing to ensure you benefit from their digital expertise.
- Versatile Assistance: Whether you need voice or chat-based support, technical assistance, sales, marketing, language translation, or comprehensive back-office operations, they offer a broad range of services tailored to your specifications.
- Global Reach: Imagine having a partner serving clients from 160+ countries, addressing diverse needs on a global scale.
Pricing
- Personalized
7) Triniter
Rating: ⭐4.2/5
Location: Miami, FL
Founded: 2015
America’s Call Center (ACC) is a global leader in the call center industry with a proven track record of excellence. With offices in the US, Philippines, and India, ACC is trusted by top companies worldwide.
Features
- Encrypted Data Security: Ensures that your valuable information is protected with advanced protocols and compliance with international security standards.
- Global Locations: Expand your team effortlessly with ACC’s presence in strategic locations, enabling you to scale up without additional operational overhead.
- Multilingual Expertise: Boasts a diverse team with expertise in over 30 languages, representing 25+ nationalities and 35+ cultures.
- Scalable Process: With their global strategic partnerships and advanced protocols, ACC can easily scale their services to any level in a short time frame.
Pricing
$1999/month/person
8) Simplr
Rating: ⭐4.9/5
Location: California, United States
Founded: 2017
A USA-based company and part of Asurion, Simplr offers a unique call center outsourcing solution that prioritizes human-first, machine-enabled customer experiences. As a conversational experience platform, Simplr helps businesses achieve significant cost savings of up to 42% and resolves 80% of support tickets.
Features
- Machine Learning: Leverages machine learning and predictive analytics to enhance response times and improve overall efficiency.
- Team Expertise: Access a dedicated team of customer service experts available 24/7, trained to handle inquiries with empathy and personalized care.
- Integrations: Integrates with popular helpdesk, CRM, and E-commerce tech stacks such as Zendesk, Salesforce, and Shopify, ensuring smooth collaboration and streamlined workflows.
Pricing
- Personalized
9) DialAmerica
Rating: ⭐4.5/5
Location: Mahwah, New Jersey
Founded: 1957
Welcome to DialAmerica, a leading teleservices company offering multi-channel customer and sales solutions. With 20+ call centers across the U.S., DialAmerica has a vast network of 5,000+ highly trained agents and managers.
Features
- Extensive Reach: Nationwide presence and expertise in various industries.
- Unmatched Performance: Making 200 million calls per year, with exceptional conversion rates and customer satisfaction.
- ThinSourcing Approach: Customized solutions that seamlessly integrate with clients’ operations.
- Services: Offers a range of resources including customer service, help desk & technical support, marketing, and more.
Pricing
- Personalized
10) Kim’s Answering Services Inc.
Rating: ⭐4/5
Location:
Founded: 1957
Kim’s Answering Service, Inc., a locally owned and operated establishment since 1967, takes pride in delivering dedicated and expert telephone answering services designed to cater to the diverse needs of professionals across various industries.
The team of supervised operators at Kim’s Answering Service undergoes extensive training to proficiently handle a wide array of calls, ensuring prompt relay in accordance with your specific on-call instructions.
Features
- Around-the-Clock Availability: Kim’s Answering Service ensures 24/7 availability, guaranteeing swift responses to your customer’s inquiries and concerns regardless of the time of day.
- Highly Proficient Agents: The team consists of skilled professionals who excel in providing personalized assistance, ensuring each interaction positively reflects on your brand.
- Multichannel Support: Kim’s Answering Service adeptly manages phone calls, emails, live chat, and social media messages, ensuring seamless communication across various channels.
- Tailored Solutions: Recognizing the unique needs of every business, Kim’s Answering Service offers customizable solutions designed to meet your specific requirements.
Pricing
Customized
Conclusion
In conclusion, when it comes to US-based call center outsourcing companies, there are several excellent options to choose from. However, if you’re seeking a truly exceptional and risk-free solution, look no further than Helplama. With their 100% money-back guarantee, you can have peace of mind knowing that they are committed to delivering outstanding customer support services.
By partnering with Helplama, you can elevate your operations, enhance customer satisfaction, and unlock new levels of success. Sign up with Helplama today and see the remarkable difference for yourself.
