Empower your startup’s growth with expert customer service outsourcing solutions. These companies specialize in providing tailored customer support for startups, ensuring seamless interactions and satisfaction. Streamline operations, reduce costs, and focus on core competencies while they handle your customer service needs with the utmost professionalism.
Top Customer Support Outsourcing Companies
1. Helplama
Rating: 5/5
Founded: 2016
Location: Walnut, California
Being a premier outsourced live chat operator, Helplama connects you with domain-experienced experts. Their team of highly skilled chat operators strives to elevate customer satisfaction and retention, delivering exceptional service for your business.
Key Features
- 24/7 Customer Support: Round-the-clock availability to handle your customer inquiries and issues, ensuring prompt responses.
- Trained Support Agents: Skilled and well-trained customer service representatives to handle diverse customer interactions effectively.
- Customized Solutions: Customized support services are designed to cater to the unique needs and demands of startups.
Pricing
Personalized plans start at $399/month
2. Helpware
Rating: 4.9/5
Founded: 2015
Location: Lexington, Kentucky, United States
Helpware is a customer support outsourcing company known for offering comprehensive multichannel support, 24/7 availability, and specialized teams to enhance customer experiences for businesses.
Key Features
- Dedicated Support Teams: Assign specialized teams with trained agents to cater to specific client needs and industries.
- Multichannel Support: Provides customer support through various channels such as phone, email, live chat, and social media, ensuring convenience for customers.
- Scalability: Flexibility to adjust support levels as business demands fluctuate, especially during peak periods.
Pricing
Customized plans
3. FoundEver
Rating: 1.7/5
Founded: 1994
Location: Miami, Florida
Foundever is a customer experience (CX) management provider with a diverse array of features aimed at fostering genuine connections between brands and their customers.
Key Features
- Customer Journey Mapping: Analyzing and visualizing the customer journey to identify pain points and opportunities for improvement.
- Customer Feedback Management: Gathering and analyzing customer feedback to understand their needs and preferences.
- Omni-Channel Support: Provides customer support across multiple channels, ensuring a seamless and consistent experience.
Pricing
Bespoke plans
4. Ascensos
Rating: No ratings yet
Founded: 2013
Location: Madrid, Spain
Ascensos, a global customer experience (CX) outsourcing partner, provides exceptional and personalized support to clients worldwide.
Key Features
- Multichannel Customer Support: Deliver customer support through multiple avenues, such as phone, email, live chat, and social media, to cater to a wide range of customer preferences.
- 24/7 Availability: Ensure round-the-clock customer service to address inquiries and issues at any time.
- Tech Integration: Seamlessly integrates with client systems and platforms for smooth customer interactions.
Pricing
Individualized plans
5. TelePerformance
Rating: 1.4/5
Founded: 1978
Location: Paris, France
Teleperformance is a comprehensive customer experience (CX) company offering services, encompassing customer service, technical support, sales, marketing, and back-office support.
Key Features
- Global Presence: Have a widespread network of contact centers in various locations to support a global customer base.
- Language Support: Offers support in multiple languages to serve customers from different regions.
- Scalability: Provides flexibility to adjust support levels as business demands fluctuate.
Pricing
Custom made plans
6. VXI
Rating: 3.6/5
Founded: 1998
Location: Los Angeles, California
VXI Global Solutions is a customer experience (CX) company operating globally, providing an extensive range of services. It includes customer service, technical support, sales, marketing, and back-office support.
Key Features
- Global Footprint: Established a network of contact centers across the globe to support global customers.
- Language Support: Provides multilingual support to serve customers from various regions and linguistic backgrounds.
- Specialized Industry Solutions: Individualized support services to meet the specific needs of different industries and sectors.
Pricing
Unique plans
7. Influx
Rating: 3.8/5
Founded: 2013
Location: Collingwood, Victoria, Australia
Influx is a leading provider of “Support as a Service” with flexible, pay-as-you-go support teams. They offer comprehensive on-demand operations support and emphasize a flexible and results-driven work environment for their teams.
Key Features
- Consistent Customer Service: Ensures a reliable and unwavering level of customer support to maintain customer satisfaction and loyalty.
- High-Quality Support: Delivers excellent customer service that meets or exceeds customer expectations, focusing on resolving issues efficiently.
- Service Customization: Tailored customer service solutions align with each client’s unique needs and business requirements.
Pricing
Customer-centric pricing
8. Integra Global Solutions
Rating: 5/5
Founded: 2004
Location: Wexford, PA, United States
Global Integra Solutions is a versatile provider of business process outsourcing (BPO) and information technology (IT) services, catering to businesses of various sizes with extensive offerings.
Key Features
- Outsourced Business Processes: Provides outsourcing services for various business processes, such as customer support, technical support, data entry, virtual assistance, and more.
- Multichannel Customer Support: Offers customer support through multiple channels like phone, email, live chat, and social media to cater to diverse customer needs.
- Domain Expertise: Employs specialized teams with expertise in different industries to deliver targeted solutions.
9. Telus International
Rating: 1.8/5
Founded: 2005
Location: Hyderabad, India
Telus International is a leading business process outsourcing (BPO) and customer experience solutions provider with a global presence.
Key Features
- Multichannel Customer Support: Provides customer support through diverse communication channels, such as phone, email, live chat, social media, and messaging apps.
- Specialized Industry Solutions: Offers personalized support services aligned with various industries’ specific needs.
- Tech and Innovation: Leverage technology and innovation to enhance customer experiences and operational efficiencies.
Pricing
Client specific plans
10. Arise
Rating: 1.9/5
Founded: 2000
Location: Miramar, Florida
Arise operates internationally, delivering a comprehensive suite of customer support services to businesses, regardless of size.
Key Features
- Virtual Call Center Services: Allow businesses to access a network of remote, independent customer service agents who work from home.
- Flexible Scheduling: Offer agents the ability to choose their work hours, providing a more adaptable and scalable workforce.
- Scalability: Easily scale up or down the number of agents based on business needs and call volume fluctuations.
Pricing
Tailor-made plans
Conclusion
Choose customer support from these top outsourcing companies. Delivering exceptional service and tailored solutions, they empower businesses to thrive. Elevate your customer experience with their expertise and reliable support.
Suggesting Helplama, your dedicated customer support partner. Customized solutions for exceptional interactions and satisfaction. Unlock your business’ potential with their professional assistance. Streamline operations, reduce costs, and focus on growth with Helplama by your side.
Check out the pricing offered!
