7 Best Answering Service for Small Business

answering service for small business

Last Updated: April 2024

Explore the ultimate list of the 7 best answering service for small business. These services cater to the unique needs of small enterprises, providing efficient solutions for managing customer inquiries and improving communication channels. 

Whether you’re a startup or a growing business, finding the right answering service can streamline your operations and enhance your customer experience. Discover the perfect fit for your business needs among these top-rated options.

answering service for small business

1. Helplama


Rating:⭐ 5.0

Pricing: Custom pricing

Looking for reliable support to manage your business calls? Helplama stands out as one of the best answering services for small businesses. With its dedication to personalized service and seamless call handling, Helplama offers tailored solutions to meet the unique needs of your business.

Key Features

  • 24/7 Live Receptionists: Helplama provides round-the-clock live receptionist support, ensuring that your business never misses a call, no matter the time of day.
  • Customized Call Handling: Tailor call handling instructions to suit your business needs, whether it’s taking messages, transferring calls, or providing basic information to callers.
  • CRM Integration: Seamlessly integrate Helplama with your existing CRM software to ensure all customer interactions are logged and easily accessible for future reference.
  • Bilingual Support: Helplama offers bilingual receptionists to cater to a diverse customer base, ensuring effective communication with callers in their preferred language.
  • Call Recording: Benefit from call recording features to review conversations for quality assurance, training purposes, or compliance requirements.

2. VoiceNation

best answering service for small business

Rating: 4.8

Pricing: Plans start from $65/month

VoiceNation is a leading answering service for small businesses, offering professional call-handling solutions to ensure every customer inquiry is promptly addressed. With customizable plans and advanced technology, VoiceNation helps small businesses maintain excellent customer service and enhance their brand reputation.

Key Features

  • Bilingual operators: Enjoy seamless communication as your callers converse in their preferred language. VoiceNation provides bilingual representatives, including Spanish-speaking agents, at no extra cost, ensuring a comfortable experience for all.
  • Call forwarding: Take control of incoming calls with ease. Decide which calls to handle personally and which to transfer to designated employees or departments, streamlining your call management process.
  • Custom call scripts: Tailor your scripts to match your brand’s messaging precisely. Ensure consistency and professionalism across all interactions while accurately collecting and conveying necessary information.

3. Ruby Receptionist

Rating: 4.1

Pricing: Plans start from $235/month

Ruby Receptionist is a premier answering service for small businesses, providing personalized and friendly virtual receptionist services. Tailored to meet the unique needs of small businesses, Ruby Receptionist ensures that every call is handled with professionalism and care, helping businesses make a lasting impression on their customers.

Key Features

  • Dynamic mobile app: Stay connected with the Ruby app, receiving instant notifications and managing your answering system on the go. Update availability, review messages, and configure caller ID settings from your smartphone.
  • Tailored call routing: Customize call forwarding to prioritize important calls or delegate to Ruby’s receptionists based on your preferences.
  • Automated robocall screening: Prevent spam calls with Ruby’s robocall filtering, saving your business time and money by blocking unwanted calls automatically.

4. MAP Communications

best answering service for small business

Rating:⭐ 4.6

Pricing: A free trial is available and paid plans start from $47/month

MAP Communications specializes in providing reliable answering services for small businesses, offering 24/7 live support to handle customer calls efficiently. With a team of trained professionals and advanced call-handling technology, MAP Communications helps small businesses stay connected with their customers and improve their overall customer experience.

Key Features

  • Secure compliance: MAP Communications ensures HIPAA compliance and HITRUST certification across all plans, demonstrating their commitment to safeguarding sensitive data.
  • Live call management: Trained receptionists handle calls in real-time, offering assistance, taking messages, or transferring calls smoothly to designated recipients or departments.
  • Personalized scripting: Tailored scripts guide receptionists to maintain consistent communication with customers, ensuring a professional and uniform experience for every caller.

5. Go Answer

Rating:⭐ 4.7

Pricing: Customized plans

Go Answer is a trusted name in the realm of answering services for small businesses, offering comprehensive call-answering solutions to meet the diverse needs of small enterprises. With flexible plans and round-the-clock availability, Go Answer ensures that small businesses never miss an important call and can focus on their core operations without interruption.

Key Features

  • Round-the-clock virtual receptionists: Go Answer ensures you never miss a call by offering 24/7 virtual receptionist services. Whether it’s peak season or after hours, their receptionists handle basic message-taking and live call transfers.
  • Tailored call scripting: Enjoy free customization of call scripts to match your operational requirements. With personalized scripts, you can maintain consistent messaging and provide accurate information to your clients.
  • Seamless CRM integration: Go Answer integrates smoothly with your current business tools like calendars and CRM software, ensuring seamless information transfer directly into your system.

6. Abby Connect

best answering service for small business

Rating:⭐ 4.8

Pricing: Plans start from $329/month

Abby Connect stands out as a top choice for small businesses seeking reliable answering services, providing personalized call answering solutions tailored to each client’s specific needs. With a team of friendly and professional receptionists, Abby Connect helps small businesses deliver exceptional customer service and create positive interactions with every caller.

Key Features

  • Personalized call transfer tones: Tailor the experience for your customers by selecting custom tunes for call transfers.
  • AbbyGo mobile app: Stay in control of your account anytime, anywhere with the AbbyGo app. Monitor usage, analyze call trends, adjust availability, and provide feedback to receptionists—all from your smartphone.
  • Live chat support: In addition to call answering, Abby Connect provides live chat services with options like post-chat surveys, scheduling help, and multilingual support.

7. Davinci Virtual

Rating: ⭐4.4

Pricing: Plans start from $129/month

Davinci Virtual offers premium answering services designed to support the needs of small businesses, providing virtual receptionist solutions to handle calls with professionalism and efficiency. With customizable features and seamless integration with existing business systems, Davinci Virtual helps small businesses streamline communication processes and improve overall productivity.

Key Features

  • Engage visitors with proactive live chat: Automatically greet website visitors with a welcome message to encourage interaction and create a positive initial experience.
  • Professional administrative support: Virtual receptionists handle daily tasks like customer support, calendar management, and delivery schedules, allowing you to concentrate on core business operations.
  • Efficient voicemail handling: Customize your voicemail system with personalized hold music, transfer instructions, and greetings. Benefit from voicemail-to-email functionality and consider adding voicemail-to-text for quicker message retrieval.

Final Words

In conclusion, the diverse range of answering services available for small businesses offers tailored solutions to enhance customer communication and operational efficiency. Whether it’s 24/7 live receptionists, customizable call handling, CRM integration, bilingual support, call recording, or appointment scheduling, each service provides unique benefits to meet the specific needs of small businesses.

By leveraging these top-notch answering services, small business owners can elevate their customer service standards and focus on driving growth and success in their respective industries.