5 Best Amazon Outsourcing Customer Service Agencies

5 Best Amazon Outsourcing Customer Service Agencies

Are you an Amazon seller looking to streamline your customer service operations and provide exceptional support to your buyers? Look no further! In today’s competitive e-commerce landscape, outsourcing customer service can be a game-changer. 

According to a recent study, businesses that outsource their customer service see up to 70% reduction in labor costs. In this blog, we’ll explore the top 5 Amazon outsourcing customer service agencies that can help you deliver outstanding customer experiences, enhance your seller reputation, and boost your sales. So, get ready to discover the perfect partner to handle your customer service needs and take your Amazon business to new heights!

Here is the list of the best 5 Amazon outsourcing customer service agencies:

  1. Helplama
  2. 2nd Office
  3. Digital Customer Care Company
  4. SellerSmile
  5. Mindy Support

1) Helplama

Helplama logo

Rating: 5/5

Location: Walnut, California

Founded: 2016

Helplama stands out as a leading Amazon outsourcing customer service agency, offering a range of exceptional solutions. Their extensive talent pool comprises skilled professionals, while their customized staffing options cater to unique business needs. They provide on-site training for their support staff, ensuring seamless integration into your operations.

Key Features

  • Domain Expertise: Helplama excels in recruiting customer service professionals with industry-specific expertise, guaranteeing knowledgeable and proficient support. 
  • All-In-One Support: Plus, Helplama manages customer support across multiple channels, including phone, email, live chat, and social media, offering a comprehensive solution. 
  • Round-the-Clock Live Chat: With 24/7 live chat support, it enables you to deliver immediate assistance to customers, anytime, anywhere. 
  • Strong Recruitment Processes: Through rigorous screening and evaluation, Helplama ensures the selection of highly skilled professionals with excellent communication and problem-solving abilities. 
  • Flexible Pricing: Offers cost-effective and flexible pricing options, tailoring solutions to meet individual client requirements.
  • 100% Money Back Guarantee: Helplama’s commitment to client satisfaction is backed by a refund policy, reflecting its dedication to providing top-quality customer service.


Helplama offers flexible and cost-effective solutions tailored to your specific business needs. Plus, you have the freedom to choose the solution that best fits your budget and requirements, without being tied to fixed monthly pricing plans.

  • Pay-per-call Answering Service – Starts at just 70 cents per month, ensuring you only pay for the calls you receive.
  • Customer service outsourcing – Packages begin at $399 per month, providing comprehensive support at an affordable price.

2) 2nd Office

2nd Office

Rating: 5/5

Location: Antipolo City, Rizal

Founded: 2012

2nd Office is a leading outsourcing company that specializes in providing exceptional customer service solutions for businesses. With their dedicated team of experts, they offer a range of key features to enhance your customer support operations. These include:

Key Features

  • Multichannel Support: Offers multichannel support, enabling you to connect with your customers across various communication channels like phone, email, live chat, and social media, ensuring a seamless and consistent customer experience.
  • Skilled Agents: With 2nd Office, you can rely on their team of skilled agents who are trained in product knowledge and customer service best practices, providing efficient and personalized assistance to your customers.
  • Reporting and Analytics: Gain valuable insights into your customer interactions with comprehensive reporting and analytics. Additionally, monitor key metrics, track performance, and make data-driven decisions to optimize your customer support strategy.


  • Personalized

3) Digital Customer Care Company

Digital Customer Care Company logo

Location: Amstelveen

Founded: 2014

Digital Customer Care Company is a trusted partner for exceptional customer support on Amazon. From account management to multilingual support, returns handling to performance analytics, they go the extra mile to deliver outstanding service and help your business thrive in the competitive Amazon ecosystem.

Key Features

  • Amazon Account Management: Offers expert assistance in managing your Amazon seller account, including product listings, inventory management, order processing, and handling customer inquiries, allowing you to focus on growing your business. 
  • Multilingual Support: With a global team of multilingual agents, Digital Customer Care Company delivers customer support in multiple languages, catering to a diverse customer base and enhancing customer experience across international markets. 
  • Returns and Refunds Handling: Their specialized expertise in managing returns and refunds helps streamline the process, ensuring prompt resolution and customer satisfaction while maintaining compliance with Amazon’s policies. 
  • Order Tracking and Status Updates: Digital Customer Care Company keeps your customers informed by providing timely updates on order tracking, shipment status, and delivery details, minimizing customer inquiries, and increasing transparency. 
  • Performance Analytics: Gain valuable insights into your customer support performance with detailed analytics and reports provided by Digital Customer Care Company. Analyze metrics like response time, customer satisfaction, and resolution rates to optimize your customer support strategies.


  • Personalized

4) SellerSmile

SellerSmile logo

Rating: 4.4/5

Location: Atlanta, Georgia

Founded: 2017

Elevate your Amazon customer support with SellerSmile, a leading provider of outsourced customer service solutions. Their team of skilled professionals is dedicated to delivering exceptional support that enhances customer satisfaction and boosts your business performance. With SellerSmile, you can focus on growing your brand while they handle all aspects of customer care on Amazon.

Key Features

  • 24/7 Support: Ensure round-the-clock availability for your customers with SellerSmile’s 24/7 support. Their team is ready to assist shoppers anytime, day or night, ensuring prompt responses and resolving queries swiftly to provide an outstanding customer experience. 
  • Multilingual Support: Expand your reach and cater to a global customer base with SellerSmile’s multilingual support. It offers assistance in multiple languages, allowing you to communicate effectively and bridge language barriers, creating a personalized experience for customers worldwide. 
  • Order Management: Streamline your order management process with SellerSmile’s efficient order handling feature. Their team manages order-related inquiries, tracking, cancellations, and returns, ensuring smooth transactions and providing timely updates to customers, ultimately enhancing their satisfaction. 
  • Product Listing Optimization: Maximize your product’s visibility and sales potential with this feature. It optimizes your listings with targeted keywords, compelling descriptions, and attractive visuals, driving higher search rankings and increasing your chances of attracting potential buyers. 
  • Review Management: Take control of your Amazon reviews with SellerSmile’s comprehensive review management solution. They monitor and respond to customer reviews, addressing concerns, resolving issues, and cultivating positive relationships with your customers, ultimately improving your brand reputation and boosting sales. 
  • Performance Analytics: Gain valuable insights into your Amazon performance. It provides detailed reports and analytics on key metrics, allowing you to track your business’s success.


  • Personalized

5) Mindy Support

Mindy Support

Rating: 4.8/5

Location: Cyprus, Cyprus

Founded: 2013

Mindy Support is your reliable partner for outsourced customer service solutions. It provides exceptional customer support crucial for your business success. They offer a unique blend of expertise, dedication, and innovation to help you deliver outstanding customer experiences. With a customer-centric approach, multilingual support, and flexible scalability, it empowers your business and ensures customer satisfaction remains at the heart of everything you do.

Key Features

  • Multilingual Support: Break language barriers with Mindy Support’s diverse team of multilingual agents who can fluently communicate with customers in different languages. 
  • 24/7 Availability: Never miss a customer query or concern with their round-the-clock support. The team is available day and night, ready to address customer needs promptly and ensure no customer is left unattended. 
  • Omni-Channel Support: Seamlessly engage with customers across multiple channels, including phone, email, live chat, and social media.
  • Data-driven Insights: Leverage the power of data with advanced analytics and reporting capabilities. Gain valuable insights into customer behavior, trends, and performance metrics to continuously improve your customer support strategies. 
  • Flexible Scalability: As your business grows, Mindy Support grows with you. Their flexible scalability options quickly adapt to your changing needs, whether you need to scale up during peak seasons or adjust your support volume based on demand.


  • Personalized


In conclusion, when it comes to outsourcing customer service for your Amazon business, these five agencies are the best options available. Each agency brings unique strengths and features to the table, ensuring exceptional customer support and satisfaction. 

Whether you’re looking for a dedicated team, multichannel support, domain expertise, or cost-effective solutions, you’ll find a suitable agency among the top contenders. Take the time to evaluate your specific needs and goals, and choose the agency that aligns best with your requirements. 

Helplama distinguishes itself as a standout choice among these options, offering a zero-risk solution backed by a 100% money-back guarantee. With Helplama, you have the opportunity to elevate your customer experiences, propel business growth, and optimize customer satisfaction. 

Take the next step and sign up here to unlock the benefits of partnering with Helplama!