Last Updated: July 2025
In today’s competitive business landscape, delivering fast and efficient customer service is essential to success. That’s why more companies are turning to outsourced phone support—a smart solution that ensures professional, around-the-clock assistance without the high cost of maintaining an in-house team.
According to Microsoft’s Global State of Customer Service report, 59% of consumers have higher expectations for customer service than they did just a year ago. Whether you’re a startup aiming to scale or an enterprise looking to streamline operations, choosing the right outsourced phone support provider can significantly enhance customer satisfaction and loyalty.
In this article, we’ll highlight the top 14 outsourced phone support services trusted by businesses across industries.
Table of Contents
What Is Outsourced Phone Support?
Key Features to Look for in an Outsourced Phone Support Service
Benefits of Using Outsourced Phone Support
List of Top Phone Support Services
- Helplama
- Near
- Simply Contact
- SupportNinja
- Auxis
- SupportYourApp
- Helpware
- Foundever
- Influx
- Teleperformance
- Wing Assistant
- SkyCom
- PartnerHero
- Back Office Betties
What Is Outsourced Phone Support?
Outsourced phone support is when a business contracts a third-party provider to take care of their customer service calls. Instead of overseeing an in-house team, companies contract with third-party call centers or customer service companies that are experts at providing professional phone support for them.
This assistance may consist of responding to customer questions, processing exchanges or orders, completing transactions, ping and service support, managing or fulfilling a support or service request, providing after-sales support, any other form of customer service support. Phone support outsourced to the right provider may be 24/7 and in multiple languages, as well as industry-specific.
The idea is that by using phone support outsourcing which is highly cost efficient, your company can cut down on expenses needed to keep a support department up and running, get to use professionally-trained agents right off the bat and get your customers high-quality support right on time; all without having to worry about internal support staff.
Key Features to Look for in an Outsourced Phone Support Service
When choosing an outsourced phone support provider, it’s essential to look beyond just cost. The right partner should enhance your customer experience, support your business goals, and operate as an extension of your team. Here are the key features to consider:
1. 24/7 Availability
24-hour support means your customers can reach out for help at any time, particularly useful if your business operates internationally or in other time zones.
2. Multilingual Support
And in case you have international customers, an answering service with phone agents who speak other languages could have an enormous impact on customer satisfaction and client retention.
3. Industry-Specific Expertise
Find providers that have worked with companies in your industry; whether that be eCommerce, healthcare, SaaS, or finance. So your agents understand your customers’ common problems and compliance requirements.
4. CRM and Helpdesk Integration
Integration with your favorite tools like Salesforce, Zendesk or HubSpot, make it possible to bring customer data in and take action on that data without leaving Freshdesk.
5. Trained and Certified Agents
Professional agents that are adequately trained with the right soft skills are able to deliver quality interactions that will reflect positively on your brand.
6. Customizable Scripts and Workflows
Customizable call scripts, escalation flows, and workflows mean the service can be an extension of your brand voice and customer experience.
7. Quality Assurance and Performance Monitoring
Leading providers provide regular performance reports, recordings of calls and QA assessments so that you can gauge service effectiveness and uphold the highest standards.
8. Data Security and Compliance
Ensure the provider is compliant with data privacy laws such as GDPR, HIPAA or PCI-DSS, particularly if you’re dealing with sensitive customer data.
9. Scalability and Flexibility
The more your business expands, the support you’ll require. Pick a service that can quickly scale up or down as your seasonal needs or business requirements shift.
Benefits of Using Outsourced Phone Support
There are in fact a multitude of strategic benefits in outsourcing your phone support operations. Businesses seek rapid growth and the ability to offer great customer experiences without overstretching resources internally. Here are several of the main advantages of outsourced phone support:
1. Cost Efficiency
Onboarding and training an in-house support team is costly. Outsourced phone support assists you in reducing costs that are associated with salaries, infrastructure, recruitment, as well as ongoing training; all while ensuring a high quality of service.
2. Access to Skilled Professionals
Outsource and get access to professional phone agents that are trained and experienced in managing customer queries across industries and platforms.
3. 24/7 Customer Support
Most outsourced providers operate 24 hours too, which means, no matter which country or time zone your customers belong to, someone will be able to provide them the help that they need, when they need it.
4. Faster Response Times
Outsourced teams have the resources, both in terms of personnel and technology, to handle large call volumes in a quick, efficient manner, which means shorter wait times and happier customers.
5. Focus on Core Business Activities
Since your company’s internal team no longer has to focus on replying consistently to customers over the phone, they can instead focus on key areas of your business such as product creation, marketing, and sales.
6. Flexibility and Scalability
Seasonal surges or company growth, outsourced phone support services can easily accommodate your expanding or shrinking business needs.
7. Enhanced Customer Experience
Multilingual support, performance tracking, and expert communication Outsourced services give you the tools for consistent, high-quality customer engagements.
List of Top Phone Support Services
Entrusting phone support to a reliable partner has become a smart practice for companies interested in providing customer service of the highest quality on a daily basis. In fact, 70% of consumers report that they’ve already made their purchasing decision based on their experience with a company that delivered great customer service.
With this in mind, here is a selection of the best phone support services for finding the perfect partner for your business.
1. Helplama
Pricing: Custom Pricing
Helplama is an American outsourced phone support service offering live chat, email and voice service priced from $399 per month. Catering to small businesses, Helplama provides customized support services and has assisted more than 1000 businesses in the U.S. and abroad.
Noteworthy elements include US-based agents that can work smoothly with a company’s internal team and flexible pricing models, pay-as-you-go pricing that can be determined by volume of call and a company’s industry.
2. Near
Pricing: Custom Pricing
Near is a company that connects companies in the U.S. with the best customer support agents in Latin America. Their Spanish-English bilingual professionals work in U.S. time zones and adapt to American business customs.
Near provides end-to-end recruitment services; everything from sourcing and screening, to managing international payments and compliance. Whether you are hiring a support rep or VP of customer support, Near guarantees cultural fit, impeccable English, and people that are relentlessly focused on delivering value aligned to your company’s goals.
3. Simply Contact
Pricing: Custom Pricing
Simply Contact is a leading Europe-based multilingual customer service outsourcing provider with omnichannel approaches for global clients. It focuses on KPI oriented contact centers and caters to enterprises, SMEs, and startups.
The company has paired customers with their EU based agents to provide custom support. With over 600 professionals located in offices throughout Ukraine, Romania, Poland, Moldova, Bulgaria and the UK, Simply Contact can provide scalable and tailor made service solutions.
4. SupportNinja
Pricing: Custom Pricing
SupportNInja has been offering outsourced global support since 2015, assisting tech companies and startups scale seamlessly. Based in the US with operations in the Philippines, the company works with 200+ clients such as Vidyard, Midjourney and the Bill & Melinda Gates Foundation.
SupportNinja provides flat pricing based on the experience of your agent and their location. As well as multiple services in customer support, content moderation, finance, and more for various sectors such as SaaS, e-commerce, AI, and healthcare.
5. Auxis
Pricing: Custom Pricing
Auxis is the Latin American leader in outsourced customer service and part of the IAOP 2024 Global Outsourcing 100. The agency has more than 25 years of experience in enabling organizations to reduce cost by strategically leveraging nearshore outsourcing with talented resources from Latin America, such as Colombia, Costa Rica and Mexico.
The firm has over 600 employees and provides management consulting and customer solutions across healthcare, retail, financial services, private equity, and technology.
6. SupportYourApp
Pricing: Custom Pricing
SupportYourApp is an international customer support outsourcing company, created in Ukraine. They have 24/7 multilingual technical support so whether I have a problem or just need help with anything, they have a friendly and helpful team of more than 1,200 professionals.
The company is an expert in secure, scalable support-as-a-service, using their own CRM system to make handling of customers seamless across email, chat, social media, and other communication channels, improving customer experience (CX) for businesses around the world.
7. Helpware
Pricing: Custom Pricing
Established in 2015, Helpware is a premier customer-experience outsourcing firm specializing in “concierge-level” support, integrating cutting-edge technology and a people-first strategy. Trusted by Microsoft, Zendesk, and Headspace, Helpware provides people-as-a-service solutions to address the needs of each client.
Its flagship products and services including digital customer experience, AI customer care, back office, content moderation, data labeling & startup acceleration act as mission-critical business partners for scalable digital process outsourcing.
8. Foundever
Pricing: Custom Pricing
More than 9 million phone calls a day are answered by Foundever in 45 countries across the world. Offering AI-enabled services with a human touch, the company provides services to companies in a variety of sectors including finance, healthcare, retail and technology.
With teams in the US, Mexico, the Philippines and elsewhere, Foundever provides services including customer care, technical support and sales. It provides flexible pricing and is certified as a Great Place To Work and a winner of the BIG Innovation Award.
9. Influx
Pricing: Custom Pricing
Influx was launched in 2013 and is a leading provider of customer support on-demand with scalable and flexible solutions for startups and enterprises. With brands such as Asana Rebel, Linktree and 99designs relying on its writing team of over 1,100 writers from 123 cities providing 24/7 support, Influx supports the engagement of customers at scale.
The firm complies with GDPR, CCPA, HIPAA and Payment regulation. It runs on a pay-per-use pricing structure with no set-up costs and is used in industries ranging from retail, gaming, software and IT.
10. Teleperformance
Pricing: Custom Pricing
Teleperformance is a leader in digital business services, the group consists of 275,000 professionals in 80 countries. With trusted relationships with brands such as Nestlé, Samsung and EasyJet, the average length of client tenure is 14 years.
Teleperformance is awarded “World’s Best Workplaces” list for three years in a row, as well as for its “Best Workplaces in the World” in 2019. It operates in 80 countries and has more than 330,000 employees.
11. Wing Assistant
Pricing: Custom Pricing
Wing Assistant provides virtual assistant services with full-time dedicated remote assistants to businesses and people directly. Its talented group can take on work such as administrative work, sales and marketing for clients.
One of Clutch’s 100 Fastest-Growing Companies in 2023, Wing has more than 1,000 employees across 10 countries and plans to grow to 5,000 by 2025. Featuring dedicated assistants, a customer success manager and the Wing Workspace App.
12. SkyCom
Pricing: Custom Pricing
With over 19 years of experience, SkyCom is a global company that offers business process outsourcing solutions from off shore, near shore, and on shore. DSS Certified HIPAA Compliant, and SOC Type II certified, SkyCom enables businesses to save on costs by eliminating the overhead, licensing fees, and training costs.
Its offerings are business process outsourcing (BPO), seat leasing and hybrid services. SkyCom’s 2,800+ staff work throughout the US, Latin America and Asia, working with verticals including health services, technology, retail, financial services and e-commerce.
13. PartnerHero
Pricing: Custom Pricing
PartnerHero is an international BPO provider that specializes in tech-enabled outsourcing. As a winner of the 2023 Newsweek Global Most Loved Workplace Award, it focuses on employee well being.
PartnerHero offers customer support outsourcing, content moderation, AI bots, software QA, and data security, with more than 3,200 associates around the US, Europe, Africa, and Asia.
14. Back Office Betties
Pricing: Custom Pricing
Back Office Betties offers call handling services via virtual receptionists and assistants geared for law firms. Specializing in top legal technology including LawPay, PracticePanther, Lawmatics, and MyCase, they help small-to-medium-sized legal operations with client calls.
Their specialisation is designed to help users streamline their legal practice and provide expert telephone answering and virtual legal secretary services, catering specifically to the legal profession.
Is Outsourcing Good or Bad?
It depends on how companies do it. On the upside, outsourcing provides cost savings, highly-trained support teams, full time availability, and easy scalability without the overhead of retaining an in-house team. It also allows companies to concentrate on their core business activities by outsourcing the rest of the services to the professionals.
However, as with everything, outsourcing can also present downsides. Typical worries are losing control of customer engagement, cross-communication, and cultural misunderstandings. Wrong choices of outsourcing partners may also lead to not uniform level of service or problems with data security.
Ultimately, outsourcing is a good decision when businesses select reputable providers, establish clear expectations, and maintain oversight. With the right strategy, outsourced phone support can be a powerful asset for delivering exceptional customer service.
Which Is the Best Example of Outsourcing?
Customer phone support is one of the most excellent, as well as frequent, examples of outsourcing. Most businesses, particularly in fields such as ecommerce, legal, healthcare, and SaaS, work with third-party service providers to manage their inbound and outbound calls.
This enables businesses to save money, be always on and offer professional service without a team in the office. For example, a law firm utilizing a niche service such as Back Office Betties for virtual receptionist services is outsourcing at its finest, industry-specific solutions that increase efficiency and satisfaction.
Conclusion
Choosing the right outsourced phone support service can be a game-changer for your business—boosting customer satisfaction, cutting operational costs, and ensuring your clients receive prompt, professional assistance.
With 86% of customers saying they’re willing to pay more for a better customer experience, investing in a reliable support partner is more important than ever. Providers like Helplama stand out by offering flexible, scalable phone support solutions tailored to the needs of modern businesses.
Whether you’re a growing startup or an established enterprise, the right outsourced partner can elevate your customer service and drive long-term success.
