Last Updated: June 2025
In today’s global marketplace, delivering exceptional customer service in multiple languages is no longer optional—it’s essential. As businesses expand across borders, the need for reliable and culturally fluent multilingual call center support becomes critical.
In fact, a study found that 76% of consumers prefer to buy products with information in their own language, making multilingual customer support a major driver of customer satisfaction and loyalty. This article highlights the Top 10 Multilingual Call Center Companies that specialize in helping businesses connect with international audiences.
Whether you’re a growing startup or an established brand, partnering with the right multilingual call center can be the key to scaling global customer engagement effectively.
Table of Contents
What Is a Multilingual Call Center?
Benefits of Using a Multilingual Customer Service
Multilingual Customer Service Outsourcing
List of Top Multilingual Call Center Companies
- Helplama
- TSA Group
- Concentrix
- Probe Group
- Teleperformance
- Stellar Technology Solutions
- Capita
- Acquire BPO
- Konecta
- Majorel
What Is a Multilingual Call Center?
A multilingual call center is a customer center set up in order to offer services in more than one language to meet the preferences of multilingual customers. Contrary to a conventional call centers which may be run in one or two languages, multilingual call centers are equipped with personnel who are fluent in a number of languages, allowing to communicate with customers in different areas of the world.
These provide a wide range of customer service options such as inbound and outbound calling, technical support, appointment setting, order taking and help desk enquiries; all in the customer’s native language. From English or Spanish to Mandarin, Arabic and regional dialects, multilingual call centers help businesses break down language barriers, make room for international customers and improve customer relationships.
Multilingual contact centers are especially important for international businesses, e-commerce sites, travel and hospitality companies, healthcare providers, and any company looking to go global. Providing support in different languages doesn’t just facilitate customer satisfaction, it also expands a company’s potential reach and boosts their competitive edge in the industry.
Put simply: A multilingual call center enables brands to speak their customers’ language, providing a more personal, efficient and culturally relevant interaction every time.
Benefits of Using a Multilingual Customer Service
Collaborating with a multilingual call center brings you numerous advantages, not just the translation, of course. These hubs are instrumental in improving customer experience, increasing the brand loyalty and driving international footprint.
Here are some of the major advantages:
1. Improved Customer Satisfaction Across Global Markets
People feel easier, more confident, when they speak their own language. Support for multiple languages enables the accurate and empathetic management of queries, resulting in increased satisfaction and more favourable brand sentiment.
2. Broader Market Reach
Multilingual call center provides an opportunity for business to cater to customers from different countries and cultures. This creates new market opportunities without having to handle local operations in each region.
3. Competitive Advantage
Providing multilingual customer service distinguishes your business from competitors who offer service in just one or two languages. It brands your business as inclusive, global-ready, and customer-oriented.
4. 24/7 Global Support Availability
Numerous multilingual call centers provide 24/7 assistance in multiple time zones and languages to ensure support is always available for your customers, no matter where they are.
5. Enhanced Brand Reputation and Trust
When the customers feel heard and appreciated in their language, it creates trust and instils brand loyalty. This emotional relationship has the potential to build lasting relationships with consumers.
6. Cost-Effective Multilingual Staffing
Employing multilingual personnel on staff in-house is both expensive and can logistically be a challenge. A multilingual call center ensures access to prepared professionals at a reduced cost, usually with scalability and flexibility included.
7. Cultural Sensitivity and Localized Communication
More than just languages, multilingual call center agents are taught to recognize and respect cultural norms, protocol, and etiquette. It allows us to translate not only interactions but the degree to which they really locally.
With the aid of a multilingual call center, businesses can provide an attentive, religion-specific and culturally responsive customer service, setting the stage for global potential gains.
Multilingual Customer Service Outsourcing
Customer support in multiple languages is no longer a “nice-to-have” as businesses expand in new global markets. Multilingual customer service outsourcing helps businesses serve international and multilingual customers without having to worry about hiring and managing multilingual personnel in-house.
Offshoring or out-sourcing the multi-lingual support guarantees that the customers are understanding the response in their mother tongue which leads to satisfaction, avoiding the misinterpretation and promotes the long term relationship in a business. It additionally allows businesses to work around the clock in various time zones, with support teams that can easily grow or shrink.
Do you know that 35% of SaaS users would switch products to get support in their native language. Partnering with a reliable multilingual call center offers several advantages:
- Access to trained native-speaking agents
- Lower operational costs compared to in-house staffing
- Faster response times and improved first-contact resolution
- Seamless integration with your CRM and communication tools
From a startup that wants to take its first steps in the international arena to a global company that looks to provide 24/7 support in varying time zones around the world, multilingual customer service outsourcing offers the flexibility and know-how to deliver support seamlessly at scale.
List of Top Multilingual Call Center Companies
Multilingual Customer Support is a must for International business success. Even, 29% of businesses have lost customers due to the fact they don’t provide language support. To assist you with, we’ve compiled a list of leading multilingual call center services that can help you reach and maintain customers in multiple diverse markets.
1. Helplama
Pricing: Custom Pricing
Helplama is a US customer support outsourcing company providing multilingual call center for e-commerce, SAAS and startup. Known for being flexible, cheap and for having amazing support. Helplama assists companies in scaling and offering native-level support in up to 7 languages.
Founded with the mission of making outsourcing easy and affordable. Helplama offers live chat support, email support, phone support and order management; all done in the tone of voice of the client’s brand. Their USP is a 30 day risk free trial, with no commitment, and a promise of hiring agents with specific training on your business processes.
Helplama’s staff is experienced in responding to support for different channels and time zones, to create an attractive solution for global enterprises seeking to increase customer satisfaction and cut costs of operation.
2. TSA Group
Pricing: Custom Pricing
TSA Group is one of Australia’s premier language-specific BPO businesses and delivers a range of customer service, sales & retention solutions. It was founded in 1997 and now has more than 3,000 employees throughout Australia and New Zealand. They serve telecommunications, retail and financial services sectors.
Their solutions cover multilingual customer service, technical assistance, back office support and data analysis. TSA Group has custom pricing and does not offer a free trial.
3. Concentrix
Pricing: Custom Pricing
With presence in 50+ countries and 100k+ employees, Concentrix is a dominant player in multilingual customer support. With backgrounds in retail, health care and other industries undergirded by leading AI-powered, omnichannel capabilities.
Concentrix offers multilingual customer service, digital transformation, sales and marketing, call center technology and IT support and back office services. Pricing is quote-based there is no free trial.
4. Probe Group
Pricing: Custom Pricing
Probe Group was formed in 1979 and is one of Australia’s largest and most successful independently owned BPO and contact centre operations providing multilingual support services. They provide customer service, sales, collections, and workforce management services to various industries, such as banking, telecommunications, and government.
Probe Group provides pricing that can be customised, has no free trial available and is designed for companies looking to extend their business into non-English speaking regions with 100% multilingual solutions.
5. Teleperformance
Pricing: Custom Pricing
One of the world’s leading BPO company, Teleperformance operates throughout Europe and is present in 80+ countries with more than 330,000 employees. Since 1978, Teleperformance has produced multilingual customer service, technical support, sales, and back-office services in sectors such as healthcare, retail, and finance.
6. Stellar Technology Solutions
Pricing: Custom Pricing
Since 1998, Stellar Technology Solutions has been a leading Australian multilingual BPO and a beacon of operational excellence and customer satisfaction. They provide solutions to economy such as health care, telecommunications, and utilities that offer customer service, technical support, helpdesk, sales, and data management.
7. Capita
Pricing: Custom Pricing
Capita is one of the UK’s largest multilingual BPO providers offering services to sectors including healthcare, finance and retail. It has provided bespoke solutions supported by deep market expertise and a workforce of over 63,000.
These services consists of multi-lingual customer service, IT, HR/payroll, back office support and digital transformation. It’s priced up to your client, and there is no free trial.
8. Acquire BPO
Pricing: Custom Pricing
Based in Australia, Acquire BPO has a fast-growing global payroll of 7,000 employees that are operating out of 15 key locations. They do multilingual customer service, sales, technical support, finance, accounting and data processing for telco, health care, finance sectors to mention a few.
9. Konecta
Pricing: Custom Pricing
An Italian BPO frontrunner, Konecta has presence in 26,000 cities and 200+ sites and employs a 130,000-plus strong staff conversant in more than 30 languages. They offer customized multilingual services for customer care, sales, technical support, back office and data management.
10. Majorel
Pricing: Custom Pricing
Majorel is a leading systems integrator of digital customer experience management, delivering a full-suite of leading edge, multilingual services in all regions of the world. Has earned itself a spot as the partner-of-choice for companies looking to improve their global customer support, in large part due to its strong focus on innovation, and customer-focused solutions.
Always driving innovation and efficiency, Majorel enables clients to stay ahead in competitive markets. Blending expert staff, advanced data analytics and powerful technology, they provide customized solutions that push past the ordinary to ensure desired outcomes are realized.
FAQs About Multilingual Call Centers
1. Why should I outsource multilingual customer service?
Multilingual customer service outsourcing enables you to provide service in international languages without bringing on, hiring and managing a dedicated staff of language specialized agents in-house. It saves costs, enhances customer experience and provides service all day and night.
2. How do multilingual call centers ensure quality service in different languages?
The best multilingual call centers use native or fluent speakers, offer cultural training, leverage technology for in-depth quality monitoring and continuously evaluate performance for each specific language.
3. Do multilingual call centers support different time zones?
True, most multilingual call centers do provide 24×7 coverage in multiple timezones for continuous and round-the-clock communication with your customers worldwide.
Conclusion
In an increasingly connected world, delivering multilingual customer support is crucial for building trust and loyalty. In fact, 70% of end users say they feel more loyal to companies that provide support in their native language. This makes multilingual call centers not just a support solution, but a competitive advantage for global businesses.
Reliable providers like Helplama offer affordable, scalable, and culturally-aware customer service with native-speaking agents—making it easier than ever to connect with customers worldwide. By choosing the right multilingual call center partner, your business can enhance customer satisfaction, improve retention, and grow across borders.
