Last Updated: July 2025
Live chat has rapidly become one of the most effective tools for delivering exceptional customer service. In fact, 87% of live chat conversations receive a positive customer satisfaction rating, making it one of the highest-rated support channels available.
While HelpSquad is a popular choice for managed chat services, it may not suit every business’s needs or budget. Fortunately, there are several HelpSquad alternatives that offer competitive features, better customization, and scalable solutions.
In this article, we explore the Top 15 HelpSquad Alternatives in 2025 to help you find the best option for elevating your customer support experience.
What Is HelpSquad?
HelpSquad is a BPO service providing 24-hour live chat and multi-omnichannel customer support through chat, SMS, email, phone and social. It’s a mix of live agents and AI that automates up to 80% of frequent Q’s.
It helps healthcare, e-commerce, and SaaS, among other industries, with global teams and multilingual support. Its proprietary software makes it HIPAA, PCI and ADA compliant.
HelpSquad is popular for low cost i.e. $8/hour, and in-depth analytics. However, some businesses will be looking for more “personalized” or dedicated service, which is why they seek the top HelpSquad alternatives.
HelpSquad Reviews
Customers give raving reviews of HelpSquad, assigning the firm an average rating of 5 out of 5 stars in the course of several customer interviews on Clutch. According to clients on Clutch, the company is particularly adept at being responsive and professional and has been able to deliver results that include a 25% uptick in conversion rates and a 10% increase in weekly leads.
Many reviewers highlight the team’s communication skills, efficient onboarding, and value for money. One client stated, “HelpSquad delivered exactly what we needed,” while another noted that “Everyone seemed to know what they were doing.”
HelpSquad is a good choice for businesses that are trying to keep the cost of customer support manageable yet reliable. Overall, as per reviews on Clutch, HelpSquad stands out for its consistent results, smooth collaboration, and commitment to customer satisfaction.
Why Do We Need a HelpSquad Alternative?
HelpSquad provides reliable short- and long-term live chat and BPO solutions, but it may not be the ideal fit for every kind of business. That being said, some companies might look for additional customization, dedicated aides or deeper brand integration.
Such as what HelpSquad may not be able to provide fully in this shared agent model. Others might be interested in a platform with higher levels of automation, superior CRM integrations, or AI chatbots that minimize the need for human agents.
Pricing arrangements, scalability, and niche industry needs can additionally affect looking for more appropriate alternatives. As the new trends shape up in the customer service landscape of 2025, as a business you may look for HelpSquad alternatives that may be a bit more flexible, provide better insights into performance, or keep the experience control in your hand.
List of Top HelpSquad Alternatives
According to a recent survey, 90% of consumers say an immediate response is important when they have a customer service question. This demand for real-time support has pushed businesses to explore more agile and responsive service providers. If you’re looking to upgrade or switch, here’s a curated list of top HelpSquad alternatives to consider in 2025.
1. Helplama
Pricing: $399/month
Helplama is a customer support outsourcing company that offers live chat, email, phone, and social media support tailored to startups and e-commerce brands. Known for its zero-risk pricing and no long-term contracts, Helplama allows businesses to scale flexibly with U.S.-based or offshore agents.
Their agents are trained using your brand assets and past interactions, ensuring a consistent tone and customer experience. Helplama supports multiple pricing models e.g. pay-per-minute, per-chat, or hourly; making it cost-effective for businesses of all sizes.
With omnichannel capabilities and a focus on fast, personalized support, Helplama stands out as a strong HelpSquad alternative for businesses seeking affordability, flexibility, and brand-aligned service.
2. AnswerForce
Pricing: Custom Pricing
AnswerForce provides 24/7 live, virtual receptionist services to ensure your calls are handled the way you want, when you want. Whether you’re busy or simply unavailable, their team makes sure you never miss a call.
Receptionists can answer calls, book appointments, follow your call-handling instructions and even qualify leads. AnswerForce offers great bilingual service and features detailed call reports, so you can stay on top of it all and get back to what matters most.
3. Moneypenny
Pricing: Custom Pricing
Moneypenny is one of the UK’s leading outsourced customer service providers, delivering 24/7 telephone answering, live chat, and an omnichannel customer service platform. Its AI Receptionist leverages generative AI to naturally field calls, and can refer difficult queries to real receptionists. And with CRM integration, message taking and bilingual support, Moneypenny delivers a continuous high level of customer care.
4. LiveChat Service
Pricing: $20/month
This highly trained team operates seven days a week and speaks multiple languages including English, Dutch, German, French and Spanish. And is able to help customers via web chat, WhatsApp and Facebook Messenger.
With their help, you’ll generate more and higher-quality leads, increase customer satisfaction, and improve your website’s conversion rate with real-time, round-the-clock communication.
5. AnswerConnect
Pricing: Custom Pricing
Customer service professionals are working 24/7 providing help to those visiting and calling in, and no potential client will ever go without a reply. Unlike voicemail or automated bots, all interactions are performed by real humans who know their returning callers and treat them accordingly.
Every business gets a custom call script and personalised call flow to work with your existing systems or CRMs. This virtual answering service enables small businesses to provide a premium level of support while avoiding the need to employ full-time representatives.
6. HiredSupport
Pricing: Custom Pricing
Companies and startups can delegate customer support, including live chat, email, ticketing, and voice calls to trained agents who are available 24/7. HiredSupport offers special trained live chat and inbound/outbound voice agents and virtual assistants for back-office work and data entry.
Trusted by 100+ companies, HiredSupport is designed to elevate sales & customer service. By means of professional chat agents organisations can increase sales and enhance customer satisfaction, effortlessly.
7. LivProp
Pricing: Custom Pricing
LivProp’s AI platform manages routine queries, such as location and accommodation preferences, wherever they are posted on web and social, and routes engagements instantaneously to live all specialists for an increase in conversion.
By interacting with customers across platforms such as Facebook, WhatsApp and websites, LivProp makes it a seamless handoff from agents to sales teams without any breaks in the chain. Their expert agents ensure brand integrity, provide personalized support, and guide buyers in their decision-making process.
8. DeskMoz
Pricing: Custom Pricing
DeskMoz offers professional 24/7 live chat support with experienced and professionally trained human operators working in-house. Unlike competitors who are dependent on freelancers, DeskMoz trained staff take care of your website and Facebook Page chats with a simple set-up and an increase in qualified leads, up to three times.
DeskMoz, with the quickest turnaround time across industry, does so by implementing experienced teams within 24 to 48 hours. They serve more than 200 of the world’s largest and most innovative brands with cost-effective live chat tools that increase online conversion and customer satisfaction.
9. Click and Chat
Pricing: Custom Pricing
A team of Chat Agents is always present to chat or message website visitors, answering their questions and helping them make purchases. Customers have access to a web-based enterprise level platform with real-time visitor analytics, flexible call routing, skill groups and more than 50 reports.
This enables smooth chat handoffs and personalized visitor experience. Through using professional agents and listening to customers, companies can lift satisfaction, increase conversions and secure long-term customer loyalty for enduring success.
10. LTVPlus
Pricing: Custom Pricing
Their professional customer service team seamlessly works with businesses to increase their profitability. With expert payment recovery agents, they recover lost payments and minimize churn via emails, live chats, and outbound calls.
The hard-working team takes over live chat, help desk, social media, and incoming calls to drive sales and customer satisfaction. With 24/7 multilingual support, they concentrate on reactivating lapsed customers, converting new ones and building lifetime liaisons for sustainable business growth.
11. Slingshot
Pricing: Custom Pricing
Slingshot’s speciality is qualifying, selling, and managing calls, leads, chats, and texts to get the best leads to turn into real revenue. With 70-90% of sales occurring by phone and 25% happening outside of hours and on the weekend, there is no time for passivity.
Serviced by trained agents, Slingshot is a one-of-a-kind software assistant that uses a customized approach to answer your calls and texts on your behalf while escalating customer inquiries so you can focus on growing your business.
They take on the entire process from qualifying a lead all the way through to scheduling an on-site quote, and fit seamlessly into existing CRMs or world-class customer management software. Launching with Slingshot can increase annual sales by 40% for companies, and ensure that customers receive around-the-clock, five-star service.
12. Helpware
Pricing: Custom Pricing
Helpware is a digitally enhanced outsourcing company with a People as a Service model for fast-growing companies looking for tech-enabled, global solutions. By combining attention to the interaction, brand elevation and task management, Helpware is adding value to the customer experience for the world’s best brands.
Utilising a talented, tech-enabled workforce, their solutions and BPO services make them an essential and beneficial part of any frontline of business, and work in partnership with you to transfer their expertise into your business.
13. Chat Metrics
Pricing: Custom Pricing
B2B SaaS companies can increase demo bookings 25% from current website guests, without spending more on ads. This will drive at least 25% more sales opportunities and, in turn, up to a 28% increase in lead-to-sale conversions. They offer 1,100+ CRM integrations and a versatile REST API to facilitate easy onboarding, more qualified leads, and a simpler sales process.
14. SureCall Experts
Pricing: Custom Pricing
SureCall Experts is a top-notch Contact Center and BPO organization offering unmatched customer support with its personalized solutions and innovative technology. The company has grown its global footprint by giving back to not-for-profits and charities since launching the GoodCallprogram in 2016.
SureCall has received multiple industry awards for its innovative product line and outstanding customer satisfaction, and holds a six-year track record of remarkable growth, product reliability and a network of reseller partnerships.
15. Ngage
Pricing: Custom Pricing
Ngage is an industry wide live chat solution that is currently employed by more than 8,000 businesses. Their professional operators will have personalized, one-to-one, discreet conversations that enable you to connect directly with your visitors and begin making an immediate positive impression.
Gathering key information and summarizing conversations for handoff to internal teams, Ngage makes intake easier and increases conversion.
Must Read: Top 20 B2B Telemarketing services
How to Ensure Data Security When Outsourcing
When outsourcing customer service, data security must be a top priority—especially if your business handles sensitive customer information. Start by choosing a provider that complies with industry-standard regulations like GDPR, HIPAA, or PCI-DSS, depending on your region and sector.
Ensure the company uses secure communication channels, encrypted data storage, and robust access controls. Ask for clear documentation on their data handling policies, employee training, and incident response plans.
It’s also important to sign a comprehensive Service Level Agreement (SLA) and Data Processing Agreement (DPA) that outlines responsibilities and protocols for data protection. Conduct regular audits or request transparency reports to stay informed.
By partnering with a security-conscious provider, you can confidently outsource customer support while safeguarding your customer data.
Conclusion
As customer expectations continue to rise, finding the right support solution is more critical than ever. In fact, studies show that 73% of customers say a good experience is key in influencing their brand loyalty. While HelpSquad is a reliable option, it’s not a one-size-fits-all solution. Whether you need greater customization, advanced automation, or flexible pricing, there are several strong HelpSquad alternatives to consider in 2025.
Providers like Helplama offer tailored, omnichannel support with no long-term commitments—making them ideal for growing businesses that value both quality and agility. Choosing the right platform can elevate your customer experience, boost conversions, and set your brand apart in a competitive market.
