In fact, 70% of companies reported cost savings as a primary factor for choosing to outsource. And, 24% of small companies outsource in order to boost their efficiency levels.So, without further ado, take a closer look at the 12 top customer outsourcing companies in the UK to employ the one that meets your needs.
Best 12 Customer Service Outsourcing Companies UK
- Helplama
- TieTa
- Confero
- AllDayPA
- The SaaSy People
- CallCare
- Moneypenny
- Remote CoWorker
- Unity Communications
- Telus International
- The Contact Company
- Impact Call Centre
Recommended: 24 Must-Know Customer Support Performance Metrics
1) Helplama
Company Location: Walnut, California
Founded: 2016
As you can see, Helplama is a US-based company. Though, it provides its services across countries like UK and Australia.
It is one of the best customer outsourcing companies available in the market. They specialize in helping businesses scale their customer support teams quickly and efficiently.
Helplama features 24/7 customer support and trained agents who can handle a variety of customer inquiries. Also, it integrates with popular eCommerce, social media, and messaging platforms. For instance, Shopify, Magento, Facebook, Slack, Instagram, TikTok, and WhatsApp.
Apart from phone support, you can proactively interact with your customers via live chat automation and send automated alerts through emails. On top of all these features, you can also view key performance metrics in real time.
Overall, Helplama’s goal is to provide top-notch customer service and help businesses build long-lasting relationships with their customers.
Services
Helplama offers the following services to help businesses improve their customer support operations.
- Email Support
- Live Chat Support
- Phone Support
- Phone Order Taking
- Telemarketing Support
- Data Entry Services
- Live Call Answering Service
Industries
It serves the following industries.
- E-commerce
- B2B Telemarketing
- Technical Support
Clientele
Some of the clients that Helplama serviced are:
- PlugYourHoles
- Vitaly Design
- Apt2b
- And more
Pricing
- Pay As You Go Answering Service – This plan is for small businesses that don’t receive a high volume of calls. Here, you only pay per call, which is 70 cents per minute.
- Outsourcing Customer Support – Unlike some customer support agencies, Helplama doesn’t impose strict monthly or annual pricing plans. Instead, Helplama offers the most affordable and best price possible, starting at $399/month.
2) TieTa
Company Location: Banbury, England
Founded: 2012
TieTa offers tailored solutions to meet the unique needs of every client. In fact, it trains its agents as per your specifications and agreed targets. For instance, in the case of lead generation, their trained agents ask customers questions to fully understand their individual needs.
From mortgage to auto finance, TieTa offers resources and fully outsourced services. It even handles your debt management operations including follow-up phone calls, overpayments, and outstanding payments.
TieTa delivers cost-effective offshore outsourcing solutions without compromising on training, quality, or customer experience. Additionally, it can recruit, train and onboard agents to support business needs and takes care of administration and payroll.
Whether working alongside your existing team or as a fully outsourced provider, TieTa helps you transform your operations, business processes, and overall customer experience.
Services
- Outsourcing Customer Service
- Debt Collection & Arrears Management
- Sales, Lead Generation & Appointment Setting
- Quality Monitoring & Training
- Recruitment Resourcing Solutions
- Offshore Outsourcing
Industries
- Finance & Banking
- Marketing
- eCommerce
Clientele
- Foundation Home Loans
- Liverpool Victoria
- Leadstream
- MYJAR
- Epik8
- Global Brands Group
Pricing
TieTa pricing details are personalized. You need to contact their team to become TieTa’s partner and to get more information about its pricing.
3) Confero
Company Location: Colindale, North West London
Founded: 2001
Confero is FCA-authorized, PCI compliant, in line with ICO standards, and a member of DMA. Thus, you can rest assured that Confero can safely process your sensitive data like financial information.
Actually, Confero aims to set itself apart from other mid-sized outsourcing providers by delivering top-notch customer resolution services to SMEs and Corporations. It provides both inbound and outbound call centre services.
Services
– Inbound
- Customer Services
- Overflow/ Out Of Hours
- Charity Call Handling Bureau
- Credit Card Order Lines
- Crisis Management
- Helplines
- Multi-Lingual Call Centre
- Product Recall
– Outbound
- Telemarketing
- Appointment Setting
- Donor Satisfaction Calling
- Follow-up Calling
- Reactivating Existing/ Dormant Clients
– Other Services
- Business Phone Numbers
- Interactive Voice Response (IVR)
- Fulfilment Services
- Call Centre Hotel
- Workspace Offices
Industries
- All kinds of Manufacturing and Supplier industries
- Online Retailers
- Insurance
- Charity Services
- Automotive
Clientele
- Accurist
- Audi
- Chicco
- Corona Energy
- FitBug
- Nissan
Pricing
Pricing is personalized. So, contact Confers’s team with your call centre requirements to know more about it.
4) AllDayPA
Company Location: Manchester, England
Founded: 1999
Are you in need of a range of call-answering services? The call centre outsourcing UK company, AllDayPA got you covered. It offers basic answering services to full-on outsourced call centre solutions for businesses of all sizes.
With over two decades of experience, AllDayPA provides all-inclusive call handling, call forwarding, live chat, and email management services. AllDayPA has invested £15m in its three separate contact centres that ensure uninterrupted services, even during power cuts.
Services
- Telephone Answering
- Virtual Receptionist
- Outsourced Call Centre
- Call Handling
Industries
- Property
- Legal
- Tradespeople
- Health & Care
- Accounts & Finance
- Business Support Sector
- IT & IT Support
- PR, Marketing, and Advertising
Clientele
- HiPP
- 408 Media
- Lance Mason Limited (trading as Lance Mason Solicitors)
- Trade Counter Direct
- Carshalton Boilers
Pricing
AllDayPA has the following packages.
- Starter – This is a flexible package where you can pay as you go. It charges 99p or £0.99 per call.
- Telephone Answering
- Virtual Receptionist
- Outsourced Call Centre
To know the pricing details of the remaining 3 packages, you need to request a quote by visiting their pricing page.
5) The SaaSy People
Company Location: Birmingham, England
Founded: 2019
Even though it’s been only 4 years since The SaaSy People was founded, it already won the “Leading Experts In Nationwide Customer Support Outsourcing” award at the 2021 UK Enterprise Awards ceremony. Also, it is named “Birmingham Startup Of The Year” at the StartUp Awards Midland 2022.
The SaaSy People specializes in delivering customer service through various digital channels, including email, live chat, and social media. Its key features include a team of highly skilled and trained professionals, flexible pricing plans to suit any budget and a commitment to delivering exceptional customer experiences.
Note that, their outsourcing teams are available 24/7. So, you can be sure that they always take care of your customers. Plus, it provides personalized services that are tailored to meet the unique needs of each client. This ensures that you receive precisely what you require.
Furthermore, The SaaSy People only use best-in-class cloud platforms to ensure you receive the best service delivery. For example, Salesforce, Intercom, Slack, Personio, Google Workspace, and Vonage.
Services
- Outsourced Customer Support
- Expert Services
- Outsourced Onboarding
Industries
- SaaS
- Healthcare
- Finance
- Education
- E-commerce
Clientele
- Triptease
- FYLD
- Albaray
- Fluid Hygiene
Pricing
In pricing, there are two categories.
1. Outsourced Customer Support – Here, it has the following pricing plans.
- Shared Agent
- EU – £1199/month
- GB – £1399/month
- Dedicated Agent
- EU – £2299/month
- GB – £2699/month
- SaaSy for Startups – In this program, eligible startups receive a 50% discount on the Shared Agent plan for 12 months.
2. Expert Services – This is a personalized plan. So, you need to contact The SaaSy People’s team to get the pricing details.
6) CallCare
Company Location: Knightsbridge, London
Founded: 1998
Initially, CallCare started off as an emergency telephone answering service. Now, it is one of the oldest customer service outsourcing companies in the United Kingdom. And, CallCare is an outsourcing contact centre and customer service partner to a wide range of clients in both public and private sectors.
CallCare simplifies your inbound call management with features like overflow and out-of-hours support. This allows you to run a 24-hour business without hiring staff to work round the clock.
With CallCare, you only pay for the support you need. Plus, you can switch it on and off as required. Their flexible infrastructure adapts to your fluctuating call volumes, providing the support you need to accommodate it.
CallCare’s highly trained expert team provides exceptional customer service, becoming an extension of your team, and delivering quick issue resolution to increase customer satisfaction.
Services
- Customer Services
- Incident Management Sevices
- Secretary & Receptionist Services
Industries
- Law
- Healthcare
- Education
- E-commerce/ E-tailers
- Facilities Management
- Technology
- Public
Clientele
- Slater & Gordon
- Chorley Council
- City, University of London
- Technology Services Group (TSG)
- Balfour Beatty
Pricing
CallCare’s pricing is personalized. Therefore, you need to contact their team to know more details about it.
7) Moneypenny
Company Location: Wrexham, North Wales
Founded: 2000
Moneypenny also has an office in South Carolina, United States.
It claims to be the world’s top-rated and most reliable partner for outsourced communication services. With over 20 years of experience in the industry, Moneypenny actively builds its reputation by delivering exceptional customer service. It helps businesses of all sizes to handle their calls and chats.
One of the key features of Moneypenny is its 24/7 call answering service, which means that you will never miss a call, even outside of regular business hours. Also, it provides a range of call-handling options, including message-taking, call forwarding, and call screening.
Moneypenny’s live chat service allows you to offer instant online support to your customers. You can either choose to handle chats in-house or outsource them to Moneypenny’s team of experienced agents.
In addition to its core services, Moneypenny also delivers a range of other features, such as call recording, call reporting, virtual switchboard services and even CRM integration.
Services
- Telephone Answering Services
- Managed Live Chat
- Outbound Calling
- Outsourced Switchboard
- Message Taking
- Pocket Phone System
- Business Phone Numbers
- Digital Switchboard
Industries
- Legal
- Finance
- Property
- Automotive
- Franchise
- Health & Care
Clientele
- BMW
- RSM
- Fine & Country
- Innocent
- EweMove
- DWF
Pricing
For Pocket Phone System, the pricing is as follows:
- Run – £20/month
- Sprint – £30/month
- Fly – £45/month
For Business Phone Numbers, the pricing is:
- Regional – £10/month
- National – £10/month
- Freephone – £15/month
To get pricing details of other services, you need to visit their website and request a quote. Note that for live chat, you can sign up for a free trial.
8) Remote CoWorker
Company Location: Florida, US
Founded: 2013
Remote CoWorker headquarters is in the United States. However, it has offices in Central America and Asia as well. Even though it doesn’t have physical offices, you can also receive its services in the UK.
With a focus on remote work, it provides a variety of virtual services such as virtual assistants (VAs), customer support, back-office, and technical support. To ensure you receive exceptional service, Remote CoWorker enrols their VAs in professional CPA training programs. This helps virtual assistants to maintain a high level of expertise and provide consistently outstanding service.
Also, Remote CoWorker’s team of VAs can take on a range of tasks to help you streamline your operations. That includes data entry, record keeping, and administrative tasks.
On top of that, Remote CoWorker has virtual bookkeeping services. They are designed to help you keep your finances in order without having to hire a full-time bookkeeper.
Services
- Virtual Assistants
- Real Estate Virtual Assistants
- Bookkeeping
- BPO
Industries
- Real Estate
- Technology
- E-commerce
- Finance
- And so on
Pricing
- Part Time Starter – $8.99/hour
- Full Time Starter – $7.99/hour
- Full Time Bilingual – $9.99/hour
9) Unity Communications
Company Location: Gilbert, Arizona
Founded: 2009
As you can see, Unity Communications is a US-based company. It also has offices in the Philippines, Costa Rica and Mexico. However, they serve companies in the United Kingdom and Europe as well.
Since its establishment, Unity Communications won many awards such as “Best of IT Services 2021” by Upcity. It is noteworthy that Unity Communications made it to second place in the “Top BPO Companies 2022” by Clutch.
This outsourced IT support UK service provider’s key features include back-office admin teams, technical support teams, and call centre services. At Unity Communications, you can get 24/7 customer support that integrates seamlessly with the cloud/CRM/helpdesk.
As an AT&T-qualified service provider, they help you configure and execute wireless and fibre projects. Their expert teams specialize in providing effective administrative services and tech support for eCommerce and SaaS businesses, handling requests on any channel.
Furthermore, they offer custom-built outsourcing agreements with flexible operating arrangements unique to your needs, strategies, and processes.
Services
- Business Process Outsourcing
- Contact Center as a Service (Ccas)
- Contact Center for E-commerce
- Data Entry Outsourcing Services
- Healthcare BPO
- IT Support Outsourcing
- Outsourced Ecommerce Customer Service
- Technical Support Outsourcing
Industries
- E-commerce
- IT & Technology
- Retail
- Finance (Fintech)
- SaaS
- Healthcare
Clientele
- Iyuno
- Samsung
- RingCentral
- Cimpress
Pricing
It has personalized pricing. Thus, if you wish to employ Unity Communications, you can either schedule a meeting by clicking on the below link or send them a message from its website.
10) Telus International
Company Location: Vancouver, Canada.
Founded: 2005
Despite being a prominent technology firm, Telus International offers outsourced multilingual call center services to clients worldwide.
It has consistently earned recognition on the Global Outsourcing 100 list for the seventh consecutive year in 2023. With branches in 18 countries, including the United States, Bulgaria, Spain, India, China, and more, the company has established a global presence.
Services
- AI Data Solutions
- Customer Experience (CX)
- Digital Experience (DX)
- IT Lifecycle
- Advisory Services
- Trust, Safety & Security
- Back Office & Automation
Industries
- Technology
- Communications & Media
- Fintech & Financial Services
- Travel & Hospitality
- Games
- Retail & Ecommerce
- Healthcare
- Automotive
Clientele
- Airbnb
- Samsung
- Epic games
- Nuro
- Koodo
- And more
Pricing
Personalized.
11) The Contact Company
Company Location: Birkenhead, Wirral
Founded: 2006
The Contact Company’s mission is to deliver exceptional customer service to your customers, regardless of the industry you are in.
So, they develop and manage customer contact processes by removing unnecessary obstacles and avoiding any needless jargon. This saves your business time and money.
The outsource customer support UK company, The Contact Company (TCC) focuses on developing the skills and well-being of its employees. This ensures that you get support from the most skilled, enthusiastic, and dynamic customer service advisors.
Some of its Customer Contact key features include social media support, social listening, 24/7 multi-lingual support, compliance and risk management. Also, The Contact Company designs programmes that target specific KPIs such as CSAT, NPS, and FCR.
On top of this, TCC has a dedicated compliance team who stays up-to-date with changes in regulations and industry standards to provide you with accurate and timely advice. They assist you with data protection, information security, financial regulations, and other compliance-related matters.
Services
- Customer Contact
- Insight & Analysis
- Compliance Support
Industries
- Financial
- FMCG
- Health
- Logistics
- Public
- Retail
- Tel-co
Clientele
- Atos
- Restore TV
- Great Little Trading Co.
- Liverpool Football Club
- The Health Lottery
- Parcelforce Worldwide
Pricing
In order to avail of their services, you need to get in touch with The Contact Company by visiting their website. Note that the pricing is personalized.
12) Impact Call Centre
Company Location: Romsey, Hampshire
Founded: 2010
The final one on our list of best customer service outsourcing companies is Impact Call Centre. It is a UK-based company that specializes in sales and customer service.
With a team of over 250 specialists, they provide dedicated inbound and outbound sales teams to help you increase sales. Also, they deliver world-class customer service and comprehensive pick-and-pack fulfilment services.
In fact, Impact Call Centre can handle high call volumes for enterprise-grade clients and complex tasks to ensure that your customers receive the best possible experience. Furthermore, Impact Call Centre is PCI DSS level 1 certified, and Cyber Essentials Plus accredited, validating their robust security measures to protect your data.
Services
- Customer Service
- Inbound Sales
- Outbound Services
- Pick and Pack Fulfilment
Industries
- Food
- Beverages
- Energy
- Entertainment
- Finance
- Education
- And so on
Clientele
- Pepsi
- Hamshire City Council
- Wall’s
- Walkers
- Weetabix
- Warner Music Group
- Liberal Democrats
Pricing
Just like most outsourcing companies, Impact Call Centre’s pricing is also personalized. Thus, you need to either contact/ get in touch with the Impact Call Centre or request a callback, by clicking on the below button.
Are You Ready For Customer Service Outsourcing?
In conclusion, by outsourcing customer support to one of the top 12 customer service outsourcing companies in the UK, you can save money. Plus, maintain high-quality customer service.
With various options available, including multilingual support, 24/7 availability, and personalized service, there is sure to be an outsourcing company that meets your business needs. Whether you are looking to streamline operations, expand globally, or simply provide exceptional customer service, outsourcing customer support is a valuable strategy for success.
In case you are still in a dilemma about which one to pick, then go for Helplama. It is the best and most affordable outsourcing company that businesses of any size can employ. Plus, With their zero-risk guarantee, you will get 100% of your money back if you’re not satisfied with their service.
Check their pricing details from here!
If you want to deliver customer support yourself, you can subscribe to Helplama Helpdesk. It provides live chat, email, phone, and social media integrations. It even lets you build your knowledge base.
Find out its pricing details here!
