Top 12 Chat Support Companies You Need To Know!

Chat support companies

Last Updated: July 2024

In today’s digital world, providing exceptional customer service is more important than ever. Chat support companies offer a convenient and efficient way for businesses to connect with their customers in real time. 

This can lead to increased customer satisfaction and improved brand loyalty.  Additionally, according to statistics, 63% of customers prefer live chat to resolve their queries faster. 

Companies with live chat support can resolve customer issues quickly and efficiently, which can lead to happier customers and more positive brand interactions.  Let’s dive into some of the top chat support companies you should know about! 

What is live chat support?

Live chat support allows consumers to have real-time interactions with customer support agents. Customers can use live chat software incorporated on a company’s website to convey inquiries to a human or a bot to get immediate responses in the same window.

Live chat software is also used for lead generation, collecting information, and sales. However, live chat software designed exclusively for customer assistance may contain additional support-related capabilities such as deep integration with knowledge bases and shared inbox tools.

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Benefits of live chat support

Below are the benefits of partnering with chat support companies: 

1) Accessibility

Live chat software can be easily embedded by providing a continually accessible button or link on your website or in your app. Your consumers do not need to search for a unique contact page or an email address; they know exactly where to go when they need assistance.

 

Such accessibility helps to reduce efforts on the customer’s end and builds customer loyalty.

2) Provides accurate information

Adding provides customers with the option to find exactly what they need. A good live chat software would tell the agent where the customer is in the process and what they were doing before requesting assistance. This provides both parties with a good start in comprehending the problem and devising a solution.

Chat support companies

3) Timely Assistance

42% of the customers prefer to use live so they don’t have to wait or be put on hold for their queries. Customers need faster responses and real-time assistance and businesses can provide this with the help of a live chat. 

If your consumer is thinking about making a purchase, renewing their account, or requesting a refund, a strong response delivered swiftly can make a significant financial difference for your organization. Companies with chat support have experienced a 30% increase in conversions by simply providing faster responses.

4) Conversational Support

Many people choose to express themselves through chat conversations rather than formal writing. Effective email support requires the consumer to precisely explain their issue and offer all essential details, jobs at which customers are only sometimes experts.

Live chat helps divide conversations into smaller chunks, allowing the support agent to guide a customer through the process by asking the appropriate questions in the correct order. A 10-minute chat may replace a days-long, back-and-forth email conversation.

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Top 12 Chat Support Companies

1) Helplama

Chat support companies

Rating: 5/5

Pricing: Custom

Helplama, a leading provider of outsourced live chat operators, empowers businesses to elevate customer satisfaction and retention. Their team of highly skilled and domain-specific chat experts ensures you get the right fit for your needs. 

Key Features

    • Cost-Effective Solution: Outsourcing live chat with Helplama significantly reduces operational costs compared to managing an in-house team.
    • Always Available:  Helplama boasts 24/7 availability, guaranteeing customer support regardless of time zone differences.
    • Industry Expertise: Meticulously chosen and trained operators who possess a deep understanding of your specific industry and product offerings.
    • Boost Customer Satisfaction: Helplama’s focus on quick and efficient support leads to demonstrably happier customers and stronger brand loyalty.
    • Drive Sales & Conversions: Helplama’s operators are adept at answering queries, addressing concerns, and guiding customers seamlessly through the purchase process.
    • Empowering Your Focus:  By outsourcing live chat to Helplama, you free up internal resources to concentrate on core business functions that directly drive strategic goals.

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2) AnswerConnect 

Rating: 5/5

Pricing: Custom

AnswerConnect stands out amongst all chat support companies for friendly support personnel and seamless integrations with multiple platforms. They provide agents with expertise in healthcare, legal e-commerce, real estate, and marketing. 

Key Features

    • 24/7 Live Answering:  Ensure you never miss a call with live answering services available anytime, anywhere.
    • Capture More Leads: Convert more inquiries into sales with professional call handling by real people. 
    • Personalized Interactions:  Provide a better customer experience by eliminating impersonal greetings and offering live assistance.
    • Flexible Call Management: Manage calls effectively by setting availability and directing them to the right person.
    • Recognized Callers: Strengthen customer relationships with call recognition for a more personalized touch.

3) Wing Assistant

Chat support companies

Rating: 4.9/5

Pricing: Book a call with their team to know more. 

Wings Assistant provides is the most affordable option out of all live chat support companies thus, they are suitable for startups and small businesses. They also offer the option to hire full-time or part-time agents as per your business needs.

Key Features

    • 24/7 Customer Support: Wing offers live chat support around the clock to ensure exceptional customer satisfaction and capture leads anytime.
    • Streamlined Onboarding: Their assistants can guide customers through the onboarding process, answering questions and providing support.
    • Extended Coverage: Choose a dedicated Customer Service Representative (CSR) for after-hours support or a team for full 24/7 coverage.
    • Enhanced Email & Ticketing: Their CSRs can manage your CRM by escalating, resolving support emails, and handling tickets efficiently.
    • Live Phone Support: Wing provides dedicated CSRs to answer calls on your customer support line or complement your existing team.
    • Order Management: Wing assistants can process orders, handle shipping, manage refunds, and connect with vendors in real time.

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4) Big Outsource

Rating: 5/5

Pricing: Personalized

Based in the Philippines, this chat support company is your go-to solution for all your business process outsourcing needs. From Bookkeeping and software development to virtual assistants and customer support, they provide it all. 

Key Features

    • Increased Efficiency: Streamline administrative and back-office tasks, allowing you to focus on core business activities.
    • Enhanced Customer Service: Deliver exceptional customer experiences with Big Outsource’s expert support teams. 
    • Customizable Solutions: Access a range of specialized services tailored to your specific business needs.
    • Boosted Sales: Drive revenue growth with skilled sales representatives who build strong customer relationships.
    • Technical Expertise: Get real-time technical support to ensure smooth operations and resolve technical issues.
    • Productivity Boost: Benefit from personalized virtual assistants who manage tasks and improve your overall productivity.

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5) Helpware

Chat support companies

Rating: 4.9/5

Pricing: Offers different plans based on services.

Helpware is one of the few chat support companies that is focused on the strategic growth of your business by providing a perfectly balanced combination of AI and human intelligence. Notably, they have achieved 90%+ CSAT scores for their clients making them a strong ally in your business growth.

Key Features

    • Omnichannel Customer Experience: Build custom teams with the right skills to handle all your customer touchpoints (chat, email, social media, etc.).
    • AI-Powered Support:  Leverage Helpware’s AI solutions to deliver faster, more efficient, and improved customer service experiences.  
    • Global Back-Office Support: Access culturally aligned, global teams to support any back-office function your business requires.
    • Data Labeling Expertise: Train your AI models more effectively with Helpware’s precise data labeling services for images and videos.
    • Human-in-the-Loop Integration: Seamlessly integrate human expertise into your technology, communication, and service tasks. 
    • Digital Marketing Specialists: Drive superior marketing results with Helpware’s team of experts who can execute precise and high-performing marketing campaigns. 

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6) LimTC

Rating: 4.9/5

Pricing: You can customize your plans based on the services you need and the escalation time. 

With over $3M+ delivered in revenue and 1M+ tickets resolved, LimTC is the best chat support company for all your support needs. Their proven 7-step process ensures that you get an expert team that is adept at handling your customer interactions. 

Key Features

    • Streamlined Back Office: Manage tasks like payments and suppliers, with technical and manual support. 
    • Boost Customer Success: Implement strategies to help your customers maximize the value of your offerings.
    • Dedicated IT Support: LimTC’s team efficiently handles technical support and customer issues.
    • Strategic Sales Assistance: Get help placing your products at the forefront of the market and create a positive customer experience. 

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7) Aidey

Rating: 5/5

Pricing: Plans start from $1499, and set-up cost is free. 

Aidey stands out amongst the chat support companies for its tailored services for the Saas, e-commerce, IT, and Hospitality industries. Furthermore, they offer free onboarding and 24/7 support for seamless experience and long-term partnership.

Key Features

    • Expert Management: Aidey’s Tel Aviv-based management has deep expertise in startups globally, ensuring they understand your needs and support your growth.
    • Proven Experience: With over seven years of experience, Aidey offers premium customer support for various industries and company sizes.
    • Customizable Teams: Aidey tailors your support team to your specific needs, considering complexity and protocols for optimal service.
    • Global Reach: Get 24/7/365 customer support from the Philippines, with flexible options for time zones, shared or dedicated teams, and native English speakers.
    • Cost-Effective Setup: Enjoy free onboarding – recruitment, training, system configuration, and process management.

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8) Customer Umbrella

Chat support companies

Rating: 5/5

Pricing: Custom

Amongst all outsourced live chat support companies, Customer Umbrella is the only one that specialized in the gaming niche. They also offer multilingual agents to help businesses cater to a diverse global audience. 

Key Features

    • Customer Support Outsourcing: Improve customer relationships and brand loyalty with 24/7 call center support.
    • Business Process Outsourcing (BPO): Free up your resources by outsourcing non-critical back-office tasks. 
    • Startup & E-commerce Support: Get scalable and cost-effective customer support designed to meet the specific needs of your startup or e-commerce business.

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9) Innovature BPO

Rating: 5/5

Pricing: Personalized plans

Never miss a lead again. AnswerConnect provides a seamless solution for 24/7 live answering services. Their team of professionals ensures you receive every call, anytime, anywhere. 

Key Features

    • Always Available: Enjoy round-the-clock coverage with live agents ready to answer your calls and capture leads, regardless of time zone. 
    • Increased Sales Opportunities: Convert more inquiries into sales with professional call handling by real people. 
    • Personalized Interactions: Provide a superior customer experience by offering friendly and professional assistance to every caller. 

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10) SkyTech Solutions

Rating: 5/5

Pricing: Contact them to know more.

SkyTech Solutions not only offers live chat support but also provides complete BPO and digital marketing solutions. It is perfect for large businesses that are looking to outsource multiple operations to save costs and improve efficiency. 

Key Features

    • 24/7 Phone Support: Experienced veterans deliver exceptional customer care over the phone.
    • Real-Time Chat Support: Offer comprehensive customer care through chat, available on your website and social media platforms.
    • Expert Email Support: Knowledgeable representatives handle customer emails with enthusiasm and a deep understanding of your products and services.
    • Administrative Support: Delegate tasks like appointment scheduling, calendar management, and office inventory to their back-office staff.
    • Data Mining & Entry: Let their specialists handle the time-consuming process of data collection, sorting, and entry.

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11) SupportYourApp

Rating: 5/5

Pricing: Contact their team for a quote. 

Next up on our list of outsourced customer service and live chat support companies is SupportYourApp, a company operating in 30+ companies and offering agents in 60+ languages. 

Key Features

    • Call Center Outsourcing: Gain access to a fully staffed call center, or seamlessly outsource peak hours.
    • Virtual Receptionist: Let a virtual receptionist handle your calls, manage orders, and schedule appointments. 
    • Technical Support: Extend your existing in-house technical support team with skilled professionals.
    • Social Media Customer Service: Hire outsourced customer service representatives who engage with your audience and manage inquiries effectively. 
    • 24/7 eCommerce Support: SupportYourApp offers multilingual, scalable eCommerce customer support solutions.
    • Live Chat Support:  Support your customers in real-time support with outsourced live chat agents.

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Recommended: Best tips to improve customer service in Retail

12) Unity Communications

chat support companies

Rating: 5/5

Pricing: Personalized

Headquartered in the United States, with facilities in the Philippines and Costa Rica, Unity Communications is an international BPO specializing in providing solutions for small businesses and startups. 

Key Features

    • Administrative & Back-Office: Delegate tasks like scheduling, data entry, and bookkeeping.
    • Customer Service & Support:  Get email/chat support, virtual assistants, and e-commerce solutions. 
    • E-commerce Support: Manage your online store with services like order fulfillment, store management, and return handling.
    • Technology Solutions: Outsource IT support, get telecom consulting, and access GPS tracking or phone system sales.
    • Healthcare BPO: Improve healthcare operations with billing, insurance verification, medical coding, claims processing, and A/R management.
Chat support companies (4)

Conclusion

Don’t let limited resources hold you back from stellar customer service. The top chat support companies listed above offer a powerful solution.  

Approximately 66% of customers expect faster responses from businesses. With the help of a strong team of highly-trained agents, you can handle customer inquiries and nurture leads 24/7, freeing your internal team to focus on core business functions.  These specialists can elevate your customer experience, boost conversions, and all at a cost-effective price. 

So take your time to review each agency and partner with a top chat support company and watch your customer satisfaction and bottom line soar. Also, if you’re in a dilemma, you can choose Helplama’s risk-free services that come with a 100% money-back guarantee.

Sign up now to check the pricing!