Last Updated: June 2025
As businesses increasingly prioritize customer experience, many are turning to outsourcing partners for scalable support solutions. While TaskUs is a well-known player in this space, it might not be the ideal fit for every company—whether due to cost, service limitations, or industry-specific needs.
In fact, the global business process outsourcing (BPO) market is expected to reach $525.23 billion by 2030, highlighting the surge in demand for flexible and reliable customer support providers.
If you’re searching for a TaskUs alternative that better aligns with your goals, this guide is for you. We’ve compiled the 10 best TaskUs alternatives that offer exceptional service, innovative technology, and the agility to grow with your business.
What Is the Impact of Good Customer Service?
Good customer service is equally linked to the reputation of a company and its long-term success. According to a report, 89% of customers are likely to buy from a company again after a good experience with its customer service. Remarkable support not only helps to retain your customers but also encourages your happy customers to become brand advocates, which in turn creates word-of-mouth marketing and long-term loyalty.
Companies that provide excellent customer service tend to witness tangible business outcomes, such as higher revenue, lower churn and higher customer lifetime value. Opting for the right outsourcing partner, like a trustworthy TaskUs alternative, will play a crucial role in achieving those results and will enable you to offer your customers reliable, timely and personalized support.
Customer Satisfaction vs Customer Service
Though customer service and satisfaction are sometimes used interchangeably, they are not the same. Customer service is the support you offer your customers, both before and after they buy and use your product or service, that helps them have an easy and enjoyable experience with you. It’s the process.
On the other hand, customer satisfaction is an outcome, how the service matches up to, or falls short of, the customer’s expectations. Great customer service is the start, but to provide good customer satisfaction, you should maintain regularity, be empathetic, personalize the interaction and be a problem-solver.
When choosing a TaskUs alternative, you need to consider the services offered, but also the level of satisfaction that each vendor is able to generate for their customers. The best outsourcing partners can make good service turn into loyal, happy customers.
List of Top TaskUS Alternatives
Outsourcing is emerging as a strategic priority, with 80% of small businesses planning to outsource at least one function of their business. In today’s world, where customer expectations are skyrocketing, the right support partner can drive or destroy your brand experience.
If you’re exploring better-suited providers, here’s a curated list of the top TaskUs alternatives you should know.
1. Helplama
Pricing: Custom Pricing
Helplama is a customer support outsourcing firm with full omnichannel service (chat, email, phone, social media) that is customized for e-commerce, SaaS, and technology companies. Their U.S.-based agents are highly trained to replicate your company culture and protocols effectively, for a smooth, consistent customer experience on all fronts.
Helplama differentiates itself by being the first to offer a “Zero Risk Business Model”, where clients can actually try agents in their own systems with no obligations at first, removing the initial barriers of an onboarding process.
With scalable plans with prices starting from only $399 a month, Helplama is a good alternative to TaskUs for businesses looking for high-quality, flexible, and customizable support services.
2. Odondo
Pricing: Custom Pricing
Odondo, a UK-headquartered outsourced customer service provider, offers scalable, omnichannel support on a pay-as-you-go basis. Unlike typical call centres, Odondo’s distributed model caters to highly experienced, highly educated agents who work from home and are dedicated to one brand.
With absolutely no minimum or maximum commitments, clients enjoy unparalleled freedom (perfect for seasonal fluctuations in demand) and cost certainty that is contract-free.
Odondo’s bespoke services allow businesses to pick and choose what they need and when, and low overheads mean bigger savings. It’s a smart TaskUs alternative for companies seeking quality, adaptability, and affordability in their support operations.
3. Foundever
Pricing: Custom Pricing
French-founded global firm Foundever, established in 1994, merged with Sitel Group and Sykes Enterprises at the start of 2021 and serves 45 countries with multilingual support. It provides a 27-language service with 5,000 UK agents.
Real-time multilingual coverage, 24/7, no matter where, even in the metaverse, on their platform that doesn’t constrict how and where people work. Foundever has phones, email, chat and social media and a UK voice-centric presence.
Artificial intelligence-based tools study interactions and improve customer support, which makes it a good TaskUs alternative for businesses needing diverse, scalable, and tech-enhanced support across channels.
4. Ascensos
Pricing: Custom Pricing
Ascensos is a boutique contact centre, dedicated to providing a high-quality, professional service, with support for chat, voice, video, and other channels, including omnichannel engagement.
Backed by their multilingual internal team, they accommodate pan-European markets and offer a service level worthy of a global business. Ascensos also uses a data-driven approach to improve performance and deliver results.
Their custom offerings are designed to address the unique requirements of individual clients, providing total flexibility and customization. If companies are looking for a personalised, customer-focused TaskUs alternative, then the ones that spring to mind is Ascensos with its strategic, data-driven approach and commitment to high-quality service.
5. LiveOps
Pricing: Custom Pricing
LiveOps is a cloud-based contact centre based in the U.S. state of Arizona. This provides a virtual flex model with an experienced distributed model of agents with an average of 15 years of experience. Omnichannel customer support via phone, email, and chat is available and disaster recovery solutions grow quickly when demand suddenly increases.
The company has adopted a pay-per-minute model, and it has strong quality assurance programs where, for example, all agent interactions are graded to ensure a high service level. It’s a strong TaskUs alternative for businesses seeking flexibility, reliability, and proven customer care expertise.
6. UpCall
Pricing: Custom Pricing
UpCall is a great alternative to TaskUs, which focuses on engaging and converting leads over calls, emails, and texts. It has a US-based team that takes care of sales calls, lead generation and market research specific to your brand.
UpCall also offers user-friendly analytics software to monitor results and improve future campaigns. It’s perfect for businesses wanting to strengthen outreach with a blend of human interaction and actionable insights.
7. Arise
Pricing: Custom Pricing
Arise is an American customer support company that was founded in 1988. It provides an instant network of licensed, work-from-home agents in the US, Canada, and the UK. The agency boasts 70,000+ service partners and thrives with rapid scale, ramping up support by 400% during volume spikes.
Its omnichannel abilities include phone, email, chat, text and social media. Arise similarly emphasizes security with a tiered, compliance-centred infrastructure and is therefore a trustworthy and scalable alternative to TaskUs for businesses that are scaling.
8. Sensée
Pricing: Custom Pricing
Sensée is a decade-old customer service outsourcing agency for UK businesses. It has been around long before companies like TaskUs, and has been a trusted option for a decade for UK businesses operating across different sectors.
This is a fully remote, 1,000+ agent team that provides 24/7 omnichannel phone, email, chat, text, and social media support. Crucially, every agent is on a full employment contract—no gig, nor zero-hour employment.
Every consultant is dedicated to one brand, so they are extremely knowledgeable about the products and offer only the highest level of service. Sensée is ISO accredited and authorised by the Financial Conduct Authority to ensure secure and compliant services are being provided.
9. Teleperformance
Pricing: Custom Pricing
Teleperformance is a top French omnichannel contact centre provider of services such as tech support, customer acquisition, care, and social media. Met with 410,000 agents around the world speaking 300 languages and dialects, it offers truly global coverage.
The company offers multichannel support by phone, email, chat and social media. It also offers sales help, back-office assistance and content moderation.
A major focus that makes it stand out is the emphasis on analytics and its use of data to analyze customer behavior toward improving the quality of service across sectors.
10. Working Solutions
Pricing: Custom Pricing
Working Solutions hires customer service agents from the US and Canada to work from home with the goal of matching workers with client needs. They provide multichannel CX and support in chat, phone, email, video, and social.
The agency provides customized care, and sales solutions to help businesses grow. Working Solutions also focuses on analytics and relies on a dedicated portal to track and optimize agent performance in real-time.
With scalable, on-demand teams who are known for working well together, they’re one of the more dependable alternatives to TaskUs for companies seeking flexible, culturally aligned support across various customer communication channels.
Must Read: Top 10 Peak Support Competitors in 2025
How to Deliver the Best Customer Service
Excellent customer service is not just about answering questions, it’s also about building trust and loyalty by providing memorable, streamlined experiences. Here are some key strategies to help take your support game to the next level:
- Train and Empower Your Team: Arm your agents with the appropriate tools, product information, and decision-making powers they need to solve issues quickly and with confidence.
- Leverage Omnichannel Support: Reach your customers wherever they are on chat, email, phone or social media, and offer them the best support with fast and easy service.
- Focus on Personalization: Personalize your interactions by considering customer history, preferences and tone to ensure that every encounter feels personal and human.
- Collect and Act on Feedback: Seek feedback from customers on pain points and for continuous service delivery improvement.
- Measure What Matters: Keep an eye on the most important metrics, such as First Response Time and Customer Satisfaction Score (CSAT or NPS), to ensure your service continues to deliver and have specific performance goals in place.
By adopting these best practices (internally or via an outsourced partner you can trust), you’ll improve your customer service and differentiate your brand.
Conclusion
Finding the right customer support outsourcing partner is essential for delivering consistent, high-quality service. In fact, 86% of consumers are willing to pay more for a better customer experience, making your choice of provider more important than ever.
While TaskUs is a recognized name in the industry, alternatives like Helplama stand out with their zero-risk model, U.S.-based agents, and scalable, affordable packages. If you’re looking to elevate your support operations, exploring these top TaskUs alternatives could be the key to driving long-term customer loyalty and business success.
