Hey there! Looking for the best pharmaceutical call center companies in 2024? Well, you’re in the right place! In this blog, we’ll take you through the top five companies that are revolutionizing customer service in the pharmaceutical industry.
These companies have proven their expertise in handling healthcare-related inquiries, providing exceptional support to patients, healthcare professionals, and stakeholders. From efficient order processing to medication inquiries and adverse event reporting, these call centers are raising the bar when it comes to customer care.
So, whether you’re a pharmaceutical company in need of reliable call center services or a patient seeking assistance, buckle up and get ready to discover the following top pharmaceutical call center companies!
1) Helplama
Rating: ⭐ 5/5
Company Headquarters Location: Walnut, California
Founded: 2016
Helplama stands out as an exceptional choice for pharmaceutical call center services, tailored specifically to the unique needs of the industry. Here’s why pharmaceutical businesses should consider Helplama:
Key Features
- 24/7 Availability: In the pharmaceutical industry, round-the-clock support is crucial. With Helplama, you can ensure that your customers have access to assistance at any time of the day or night.
- US-Based Agents: Say goodbye to language barriers. Helplama ensures that only native agents handle your customer interactions, providing seamless communication.
- Dedicated Agents: Helplama takes it up a notch by assigning dedicated agents exclusively to your business. No multitasking, just focused support.
- Team Expertise: Helplama’s customer support team consists of experienced professionals, well-versed in various domains and equipped with industry-approved software.
- Multichannel Support: Offers a range of communication channels, including phone, email, and live chat, to accommodate the preferences of your customers.
- Helpdesk Outsourcing: Boost your team’s efficiency with Helplama’s helpdesk tools, enabling prompt responses and proactive support.
- Flexible Pricing: Provides tailored pricing solutions that align with the specific requirements of pharmaceutical companies. They understand the budget constraints and varying call volumes in the industry, providing cost-effective options without compromising on quality.
Pricing
- Pay-Per-Call Answering Service: Starting at just 70 cents per call, you only pay for what you receive.
- Customer Service Outsourcing: Comprehensive support begins at $399 per month, delivering value at an affordable price.
2) MAP Communications
Rating: ⭐ 4.5/5
Company Headquarters Location: Chesapeake, VA
Founded: 1991
MAP Communications is not your average call center agency. Whether you need help with customer support, appointment scheduling, or order processing, MAP Communications has got you covered. When it comes to pharmaceutical call center services, MAP Communications offers the following features:
Key Features
- Pharmaceutical-Trained Agents: Provides agents who are well-versed in pharmaceutical terminology, compliance regulations, and industry best practices.
- HIPAA Compliance: Protecting patient information is of utmost importance in the pharmaceutical industry. MAP Communications ensures full compliance with HIPAA regulations, safeguarding sensitive data and maintaining confidentiality during all customer interactions.
- Pharmacovigilance Support: Their agents are trained to handle adverse event reporting, medication side effects, and other pharmacovigilance-related queries, ensuring accurate documentation and timely reporting.
- Multichannel Communication: Supports channels like phone, email, and live chat.
- Customizable Solutions: Offers customizable solutions tailored to your specific needs, whether you require 24/7 support, multilingual agents, or specialized call routing.
- Advanced Technology Integration: Seamlessly integrates with your existing systems, such as CRM platforms, to provide a streamlined and efficient customer experience.
Pricing
- Free Trial: 7 days
- Pay-As-You-Go: $47/month + $1.37/additional minute
- Business: $177/month + $1.30/additional minute
- Enterprise: $296/month + $1.28/additional minute
3) Call 4 Health
Company Headquarters Location: Delray Beach, FL
Founded: 1997
Call 4 Health specializes in providing exceptional healthcare-focused solutions. With their unwavering commitment to patient care and a team of compassionate agents, Call 4 Health goes the extra mile to ensure that every interaction leaves a positive impact.
Key Features
- Medical Trained Agents: Provides agents who are extensively trained in medical terminology, ensuring accurate and knowledgeable interactions with patients. Their expertise enables them to handle inquiries regarding medication, dosage, potential side effects, and more.
- Compliance and Data Security: Committed to upholding the highest standards of data security and compliance, Call 4 Health adheres to HIPAA regulations, ensuring the confidentiality and privacy of patient information.
- Nurse Triage Services: As a pharmaceutical call center agency, it delivers nurse triage services, allowing patients to speak with experienced nurses who can assess their symptoms and provide appropriate medical advice. This service helps in identifying urgent cases that require immediate attention and ensures that patients receive the necessary care promptly.
- Multilingual Support: Offers multilingual support to cater to patients who prefer communicating in languages other than English.
- Appointment Scheduling: Streamlines the appointment scheduling process by efficiently managing and coordinating patient appointments. Their agents are skilled in appointment setting, rescheduling, and reminders.
- Customized Solutions: Offers customizable solutions tailored to your specific needs, whether it’s integrating with your existing systems or providing specialized call routing.
Pricing
- Personalized
4)FoundEver
Location: Miami, FL
Founded: 1985
Distinguished as a customer experience (CX) management provider, FoundEver excels in fostering authentic connections between brands and their customers. Offering a diverse range of features, the company is dedicated to enhancing customer experiences.
Key Features
- Customer Journey Mapping: Expertly analyzing and visually representing the customer journey to identify areas for improvement.
- Customer Feedback Management: Prioritizing customer feedback, FoundEver provides a comprehensive system for gathering and analyzing input.
- Omni-Channel Support: Ensuring a seamless customer experience across various channels for consistent engagement.
- Tailored Pricing: FoundEver offers bespoke plans, providing flexibility and personalized solutions for customer experience management.
- Wide Industry Reach: Serving industries such as government, media, technology, and travel, FoundEver caters to a diverse clientele.
Pricing
Personalized pricing
5) Kim’s Answering Service, Inc.
Rating: ⭐ 4/5
Company Headquarters Location: Fort Worth, Texas
Founded: 1967
Kim’s Answering Service, Inc., a locally owned and operated establishment since 1967, takes pride in delivering dedicated and expert telephone answering services designed to cater to the diverse needs of professionals across various industries.
The team of supervised operators at Kim’s Answering Service undergoes extensive training to proficiently handle a wide array of calls, ensuring prompt relay in accordance with your specific on-call instructions.
Key Features
- Around-the-Clock Availability: Kim’s Answering Service ensures 24/7 availability, guaranteeing swift responses to your customer’s inquiries and concerns regardless of the time of day.
- Highly Proficient Agents: The team consists of skilled professionals who excel in providing personalized assistance, ensuring each interaction positively reflects on your brand.
- Multichannel Support: Kim’s Answering Service adeptly manages phone calls, emails, live chat, and social media messages, ensuring seamless communication across various channels.
- Tailored Solutions: Recognizing the unique needs of every business, Kim’s Answering Service offers customizable solutions designed to meet your specific requirements.
Recommended: 10 Best Call Center Outsourcing Agencies in 2024
Ready to Pick Your Call Center Agency?
In conclusion, when it comes to finding the best pharmaceutical call center company for your business in 2024, you have several exceptional options to consider.
MAP Communications, with its extensive industry experience and commitment to quality, is a reliable choice. Call 4 Health offers specialized healthcare expertise and 24/7 availability to cater to the unique needs of the pharmaceutical industry.
ExpertCallers brings a global reach and a range of customizable solutions to meet your specific requirements. Specialty Answering Service (SAS) stands out with its pharmaceutical industry expertise and tailored solutions.
However, if you’re looking for a zero-risk solution that goes above and beyond, Helplama is the standout choice. With its 100% money-back guarantee, you can trust that they are confident in their ability to deliver exceptional customer support services. By partnering with Helplama, you can improve your pharmacy services, and ensure patient satisfaction.
Don’t miss out on the opportunity to enhance your pharmaceutical call center operations. Sign up with Helplama today and experience the difference firsthand.
